Genesys ICCS Exam (IC System Configuration and Support); Cloud Reporting & Analytics;Cloud Workforce Management; Routing/Solution ; ICCS Exam (Administering the System);Certified Professional 8 System Consultant, Voice Platform Sample;Certification Practice Questions
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Services Layer provides an interface for Genesys components to which of the following? a. Database management systems b. T-Servers c. Tenants d. Switches - ANSWER a Which of the following includes all of the possible modes in which a Configuration Server can be deployed? a. Configuration Se...
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Add to cartServices Layer provides an interface for Genesys components to which of the following? a. Database management systems b. T-Servers c. Tenants d. Switches - ANSWER a Which of the following includes all of the possible modes in which a Configuration Server can be deployed? a. Configuration Se...
Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community -ANSWER a. Genesys Knowledge Network Which one of the Genesys referenc...
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Add to cartWhich one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community -ANSWER a. Genesys Knowledge Network Which one of the Genesys referenc...
Genesys Cloud Collaborate -ANSWER a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate -ANSWER has all the features...
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Add to cartGenesys Cloud Collaborate -ANSWER a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate -ANSWER has all the features...
Which of the following standards does GVP 8 support? (Choose 5) A. BASIC B. CCXML C. CSharp D. HTTP E. MRCP F. SIP G. VoiceXML - ANSWER B. CCXML D. HTTP E. MRCP F. SIP G. VoiceXML You can create and configure MRCP applications, that you plan to integrate with Speech Servers, ...
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Add to cartWhich of the following standards does GVP 8 support? (Choose 5) A. BASIC B. CCXML C. CSharp D. HTTP E. MRCP F. SIP G. VoiceXML - ANSWER B. CCXML D. HTTP E. MRCP F. SIP G. VoiceXML You can create and configure MRCP applications, that you plan to integrate with Speech Servers, ...
What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect What...
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Add to cartWhat application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect What...
Orchestration Server - ANSWER Recieves request from T Server and fetches SCXML application from Web Application Server and executes this application Universal Routing Server - ANSWER Routing engine - runs strategic target-seeking algoritms for each inbound interaction. Web Application Server -...
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Add to cartOrchestration Server - ANSWER Recieves request from T Server and fetches SCXML application from Web Application Server and executes this application Universal Routing Server - ANSWER Routing engine - runs strategic target-seeking algoritms for each inbound interaction. Web Application Server -...
What is Workforce Management? - ANSWER The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, in...
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Add to cartWhat is Workforce Management? - ANSWER The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, in...
For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANSWER Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANSWER Dynamic Views Dynamic views give you the abili...
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Add to cartFor immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANSWER Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANSWER Dynamic Views Dynamic views give you the abili...
Describe the function of the Notifier subsystem. - ANSWER It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - ANSWER IP tells the system how to behave when an event occurs. It controls th...
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Add to cartDescribe the function of the Notifier subsystem. - ANSWER It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - ANSWER IP tells the system how to behave when an event occurs. It controls th...
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