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Marketing Management notes (14th edition)
Philip Kotler, Kevin Lane Keller - ISBN: 9780273753360
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Customer relationship management (CRM) is the combination of practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle (Chai, Ehrnes & Kiwak; 2020). 
Goals of CRM: - 
The basic needs of CRM are 
•	To provide customer service relationships 
•	To assist and increase in customer retention & loyalty 
•	To increase the company’s sales growth. 
•	To evaluate the customer’s profitability 
Benefits of ...
- Judgments
- • 4 pages •
Customer relationship management (CRM) is the combination of practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle (Chai, Ehrnes & Kiwak; 2020). 
Goals of CRM: - 
The basic needs of CRM are 
•	To provide customer service relationships 
•	To assist and increase in customer retention & loyalty 
•	To increase the company’s sales growth. 
•	To evaluate the customer’s profitability 
Benefits of ...

Product Process Manager: - 
A responsible leader whose role is strategic and much like CEO for the product, who set and owns overall production process, direction and stays until the product may be removed from the market who is also responsible for the profit & loss function of the product. 
Roles of Product Process Manager: - 
•	To understand the user need, configure them to feasible design 
•	Identifying problems and opportunities 
•	Creating a roadmap 
Project Manager: - 
A conceiver w...
- Summary
- • 5 pages •
Product Process Manager: - 
A responsible leader whose role is strategic and much like CEO for the product, who set and owns overall production process, direction and stays until the product may be removed from the market who is also responsible for the profit & loss function of the product. 
Roles of Product Process Manager: - 
•	To understand the user need, configure them to feasible design 
•	Identifying problems and opportunities 
•	Creating a roadmap 
Project Manager: - 
A conceiver w...

Summary Book
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Summary Book

Summary Book
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TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.
- Exam (elaborations)
- • 922 pages •
TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.

TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 208 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf

TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 207 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf

TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 208 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf

TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 208 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf

TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 207 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
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TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PH...
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- • 922 pages •
TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PH...

TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PH...
- Exam (elaborations)
- • 922 pages •
TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PHILIP KOTLER.TEST BANK FOR MARKETING MANAGEMENT, 15TH EDITION. PH...

TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 208 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
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TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 208 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf

TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 207 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf

TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 208 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
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TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 208 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf

TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 208 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
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TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 208 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf

TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
- Exam (elaborations)
- • 208 pages •
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf 
 
TEST BANK FOR MARKETING MANAGEMENT 15TH EDITION BY KOTLER AND KELLER.pdf
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