Question 1: Mr. Gomez wants to know if he can use doctors in a network as his current HMO plan
requires. What should you tell him?
a. He may receive health care services from any doctor allowed to bill Medicare, as long as he shows the
doctor the plan's identification card and the doctor agrees to accept the PFFS plan's payment terms and
conditions, which could include balance billing.
Correct answer: a. He may receive health care services from any doctor allowed to bill Medicare, as long
as he shows the doctor the plan's identification card and the doctor agrees to accept the PFFS plan's
payment terms and conditions, which could include balance billing.
Question 2: Juan Hernandez is turning 65 and wants to know if he can enroll in a Medicare Advantage
plan. How would you respond?
a. Juan is eligible to enroll in a Medicare Advantage as long as he is entitled to Part A and enrolled in Part
B. Juan should go to the Social Security website to enroll in Medicare Part A and B if he has not done so
already. Once he is enrolled, he can choose a Medicare Advantage plan.
Correct answer: a. Juan is eligible to enroll in a Medicare Advantage as long as he is entitled to Part A
and enrolled in Part B. Juan should go to the Social Security website to enroll in Medicare Part A and B if
he has not done so already. Once he is enrolled, he can choose a Medicare Advantage plan.
Dr. Elizabeth Brennan does not contract with the ABC PFFS plan but accepts the plan's terms and
conditions for payment. Mary Rodgers sees Dr. Brennan for treatment. How much may Dr. Brennan
charge? ✔️Dr. Brennan can charge Mary Rogers no more than the cost sharing specified in the PFFS
plan's terms and condition of payment which may include balance billing up to 15%of the Medicare rate.
Mrs. Burton is a retiree with substantial income. She is enrolled in an MA-PD plan and was disappointed
with the service she received from her primary care physician because she was told she would have to
wait five weeks to get an appointment when she was feeling ill. She called you to ask what she could do
so she would not have to put up with such poor access to care. What could you tell her? ✔️She could
file a grievance with her plan to complain about the lack of timeliness in getting an appointment.