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  4. Unit 14 - Investigating Customer Service

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Newest Unit 14 - Investigating Customer Service summaries

D1

  • Essay

    D1

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    (2)
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    5
    5
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    2017/2018
    D
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  • D1 for UNIT 14 Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. Distinction standard
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M1

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    1
    6
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  • M1 for UNIT 14 Analyse how legislation and regulation impacts on customer service provision in a selected business Distinction standard
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D2

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    D2

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    3.3
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    3
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  • D2 for UNIT 14 Evaluate the benefits of improvements to customer service performance for the business, the customer and the employees Distinction standard
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M2

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    2
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  • M2 for UNIT 14 Analyse different methods of monitoring customer service for a product or service in contrasting businesses Distinction standard
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P1

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  • P1 for UNIT 14 Describe the different approaches to customer service delivery in contrasting businesses. Distinction standard
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P2

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  • P2 for UNIT 14 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. Distinction standard
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P3

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  • P3 for UNIT 14 (Research methods a business can use to make improvements to the customer service provision) Distinction standard
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P5 (SWOT)
P4 (Skills Audit)
Unit 14 P3 M2 D2

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    Unit 14 P3 M2 D2

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    3
    6
    May 2018
    2017/2018
  • P3 Research methods a business can use to make improvements to the customer service provision. M2 Analyse different methods of monitoring customer service for a product or service in contrasting businesses. D2 Evaluate the benefits of improvements to customer service performance for the business, the customer, and the employee.
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