NOCTI practice questions packet 1 Latest Update With Complet
Solutions
1. Maintaining good interpersonal
b. communicatin
relationships de- pends on
g with others
a. going along with the crowd
clearly
b. communicating clearly with others
c. following orders without questioning
d. all of the above
2. During working hours, the medical assistant
should assist with
d. all of the above
a. door to door salespeople
b. unidentified telephone callers
c. patients wishing to change appointments
d. all of the above
3. When a new patient enters your office, which of
the following should the medical assistant b. greet the
do first? patient and hand
a. collect urine specimen them a medical form
b. greet the patient and hand them a medical to complete
form to complete
c. notify the doctor that the patient has arrived
d. ignore the patient's arrival until the time
of their appointment
4. A patient stops in your office and complains about the d. allow the
supervisor or
treatment received. The medical assistant shouldoflce manager to handle
a. question the doctor's actions the situation
b. engage in a verbal duel
c. record the information in the patient's file
d. allow the supervisor or office manager to
handle the situation
5.
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, NOCTI practice questions packet 1 Latest Update With Complet
Solutions
When calling prescription in to a pharmacy, a. gather all
a. gather all pertinent information and have it pertinent
avail- able information and
b. indicate the patient's marital status have it available
c. ask the pharmacist what pharmacist what
prescrip- tions insurance coverage the patient
carries
d. call the pharmacy closest to the doctor's
office
6. a patient has called with a complaint about a prescrip- c. refer the
call to the pa- tion. The patient feels the doctor prescribed the
wrong tient's doctor dosage. Which of the following is the
appropriate ac-
tion to take?
a. tell the patient to call the pharmacist
b. call the pharmacy immediately and change
the pa- tient's prescription
c. refer the call to the patient's doctor
d. tell the patient to give the medicine time
to start working
7. When leaving a phone message regarding lab c. sit in an
results on a patient's answering machine, ergonomic
a. give thorough and complete information ally
about the test results correct
position
b. leave the doctor's name and home phone
d. breathe
number
deeply
c. instruct the patient to call the lab and
d. maintain the patient's confidentiality evenly
8. To show a positive attitude over the telephone,
a. smile when speaking
b. use the caller's first name
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, NOCTI practice questions packet 1 Latest Update With Complet
Solutions
d. maintain the patient's confidentiality
a. smile when speaking
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16
Solutions
1. Maintaining good interpersonal
b. communicatin
relationships de- pends on
g with others
a. going along with the crowd
clearly
b. communicating clearly with others
c. following orders without questioning
d. all of the above
2. During working hours, the medical assistant
should assist with
d. all of the above
a. door to door salespeople
b. unidentified telephone callers
c. patients wishing to change appointments
d. all of the above
3. When a new patient enters your office, which of
the following should the medical assistant b. greet the
do first? patient and hand
a. collect urine specimen them a medical form
b. greet the patient and hand them a medical to complete
form to complete
c. notify the doctor that the patient has arrived
d. ignore the patient's arrival until the time
of their appointment
4. A patient stops in your office and complains about the d. allow the
supervisor or
treatment received. The medical assistant shouldoflce manager to handle
a. question the doctor's actions the situation
b. engage in a verbal duel
c. record the information in the patient's file
d. allow the supervisor or office manager to
handle the situation
5.
1/
16
, NOCTI practice questions packet 1 Latest Update With Complet
Solutions
When calling prescription in to a pharmacy, a. gather all
a. gather all pertinent information and have it pertinent
avail- able information and
b. indicate the patient's marital status have it available
c. ask the pharmacist what pharmacist what
prescrip- tions insurance coverage the patient
carries
d. call the pharmacy closest to the doctor's
office
6. a patient has called with a complaint about a prescrip- c. refer the
call to the pa- tion. The patient feels the doctor prescribed the
wrong tient's doctor dosage. Which of the following is the
appropriate ac-
tion to take?
a. tell the patient to call the pharmacist
b. call the pharmacy immediately and change
the pa- tient's prescription
c. refer the call to the patient's doctor
d. tell the patient to give the medicine time
to start working
7. When leaving a phone message regarding lab c. sit in an
results on a patient's answering machine, ergonomic
a. give thorough and complete information ally
about the test results correct
position
b. leave the doctor's name and home phone
d. breathe
number
deeply
c. instruct the patient to call the lab and
d. maintain the patient's confidentiality evenly
8. To show a positive attitude over the telephone,
a. smile when speaking
b. use the caller's first name
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, NOCTI practice questions packet 1 Latest Update With Complet
Solutions
d. maintain the patient's confidentiality
a. smile when speaking
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