Question 1
4 out of 4 points
A group of diverse but related items that function in a compatible manner is
called a product:
Answer
Correct Answer:
system.
Question 2
4 out of 4 points
The first step in Copeland’s product line analysis is to:
Answer
Correct
Answer: calculate costs, revenue and margin by DRG.
Question 3
4 out of 4 points
Disadvantages of implementing a product augmentation strategy are that each
augmentation adds cost and:
Answer
Correct
Answer: becomes an expected benefit.
Question 4
, 4 out of 4 points
The total number of items in a product mix is referred to as:
Answer
Correct Answer:
length.
Question 5
4 out of 4 points
The perishability of services is not a problem:
Answer
Correct
Answer: when demand is predictable.
Question 6
4 out of 4 points
A hospital that markets its state of the art equipment, busy but attentive
personnel and high-quality communication materials is attempting to make its
service message:
Answer
Correct
Answer: tangible.
Question 7
4 out of 4 points
Plotting individual products on a graph with two or more dimensions that
represent the product attributes most important to buyers is called:
Answer