TEST BANK Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

TEST BANK
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete

, TABLE OF CONTENTS
ChapterI1:IIntroduction

ChapterI2:IStrategy

ChapterI3:IDesignIofIProductsIandIServicesI Cha

pterI4:IProjects

ChapterI5:IStrategicICapacityIManagementI Ch

apterI6:ILearningICurves

ChapterI7:IManufacturingIProcessesI ChapterI8

:IFacilityILayout

ChapterI9:IServiceIProcesses

ChapterI10:IWaitingILineIAnalysisIandISimulationI Chapt

erI11:IProcessIDesignIandIAnalysis

ChapterI12:IQualityIManagementI ChapterI

13:IStatisticalIQualityIControlI ChapterI14:IL

eanISupplyIChains

ChapterI15:ILogisticsIandIDistributionIManagementI Ch

apterI16:IGlobalISourcingIandIProcurementI ChapterI17

:ITheIInternetIofIThingsIandIERPII ChapterI18:IForecastin

g

ChapterI19:ISalesIandIOperationsIPlanningI Ch

apterI20:IInventoryIManagement

ChapterI21:IMaterialIRequirementsIPlanningI ChapterI2

2:IWorkcenterIScheduling

,Chapter 01 I




EfficiencyImeansIdoingItheIrightIthingsItoIcreateItheImostIvalueIforItheIcompany.

FALSE

EfficiencyImeansIdoingIsomethingIatItheIlowestIpossibleIcost.

1. EffectivenessImeansIdoingItheIrightIthingsItoIcreateItheImostIvalueIforItheIcompany.

TRUE

EffectivenessImeansIdoingItheIrightIthingsItoIcreateItheImostIvalueIforItheIcompany.

AACSB:IAnalyticalIThinking
Blooms:IRemember
I Difficulty:I1IEasy
LearningIObjective:I01-
04IEvaluateItheIefficiencyIofIaIfirm.I Topic:I
Efficiency,IEffectiveness,IandIValue


2. AIdoctorIcompletesIaIsurgicalIprocedureIonIaIpatientIwithoutIerror.ITheIpatientIdiesIanyway.IInIoperationsImanagementIterms,Iwe
I couldIreferItoIthisIdoctorIasIbeingIefficientIbutInotIeffective.


TRUE

EfficiencyImeansIdoingIsomethingIatItheIlowestIpossibleIcost.IEffectivenessImeansIdoingItheIrightIthingsItoIcreateItheImostIvalue.IThe
I doctorIperformedItheIsurgeryIwithoutIerror.IBecauseItheIpatientIdied,InoIvalueIwasIcreated.


AACSB:IAnalyticalIThinking
Blooms:IAnalyze
I Difficulty:I2IMediu
m
LearningIObjective:I01-
04IEvaluateItheIefficiencyIofIaIfirm.I Topic:I
Efficiency,IEffectiveness,IandIValue


3. AIworkerIcanIbeIefficientIwithoutIbeingIeffective.

TRUE

EfficiencyImeansIdoingIsomethingIatItheIlowestIpossibleIcost.IEffectivenessImeansIdoingItheIrightIthingsItoIcreateItheImostIvalue.I Th
eseIareIdifferentIthings.

AACSB:IAnalyticalIThinkingI
Blooms:I Understand
I Difficulty:I2IMedium
LearningIObjective:I01-
04IEvaluateItheIefficiencyIofIaIfirm.I Topic:I
Efficiency,IEffectiveness,IandIValue

, 4. AIprocessIcanIbeIeffectiveIwithoutIbeingIefficient.

TRUE

Often,ImaximizingIeffectivenessIandIefficiencyIatItheIsameItimeIcreatesIconflictIbetweenItheItwoIgoals.I"BeingIefficient"IatI theI cust
omerIserviceIcounterIatIaIlocalIstoreIorIbankImeansIusingItheIfewestInumberIofIclerksIpossibleIatItheIcounter.IBeingIeffective,I thoug
h,ImeansIminimizingItheIamountIofItimeIcustomersIneedItoIwaitIinIline.

AACSB:IAnalyticalIThinkingI
Blooms:I Understand
I Difficulty:I2IMedium
LearningIObjective:I01-
04IEvaluateItheIefficiencyIofIaIfirm.I Topic:I
Efficiency,IEffectiveness,IandIValue


5. OperationsIandIsupplyIchainImanagementIisIdefinedIasItheIdesign,Ioperation,IandIimprovementIofItheIsystemsIthatIcreateIan
dI deliverItheIfirm'sIprimaryIproductsIandIservices.

TRUE

OperationsIandIsupplyIchainImanagementIisIdefinedIasItheIdesign,Ioperation,IandIimprovementIofItheIsystemsIthatIcreateIandIdelive
rI theIfirm'sIprimaryIproductsIandIservices.

AACSB:IAnalyticalIThinking
Blooms:IRemember
I Difficulty:I1IEasy
LearningIObjective:I01-01IIdentifyItheIelementsIofIoperationsIandIsupplyIchainImanagement.I(OSCM)
Topic:IWhatIIsIOperationsIandISupplyIChainIManagement?


6. TheItermI"value"IrefersItoItheIrelationshipIbetweenIqualityIandItheIpriceIpaidIbyItheIconsumer.

TRUE

RelatedItoIefficiencyIandIeffectivenessIisItheIconceptIofIvalue,IwhichIcanIbeImetaphoricallyIdefinedIasIqualityIdividedIbyIprice.

AACSB:IAnalyticalIThinking
Blooms:IRemember
I Difficulty:I1IEasy
LearningIObjective:I01-
04IEvaluateItheIefficiencyIofIaIfirm.I Topic:I
Efficiency,IEffectiveness,IandIValue


7. AttemptingItoIbalanceItheIdesireItoIefficientlyIuseIresourcesIwhileIprovidingIaIhighlyIeffectiveIserviceImayIcreateIconflictI betweenI t
heItwoIgoals.

TRUE

OftenImaximizingIeffectivenessIandIefficiencyIatItheIsameItimeIcreatesIconflictIbetweenItheItwoIgoals.

AACSB:IAnalyticalIThinking
Blooms:IAnalyze
I Difficulty:I1IEasy
LearningIObjective:I01-
04IEvaluateItheIefficiencyIofIaIfirm.I Topic:I
Efficiency,IEffectiveness,IandIValue