ISOM 351 Final Exam
Operations management is part of a production system that can be described in the following manner:
Organization: inputs - processes - outputs.
Which of the following correctly describes a production system? - Answer-Furniture manufacturer:
wood - sanding - chair
The process that includes the activities required to produce and deliver the service or product to the
external customer is called the: - Answer-order fulfillment process
The key decisions to eliminate activities that do not add value while improving those that do are an
important part of: - Answer-managing processes
The process that facilitates the placement of orders and identifies, attracts, and builds relationships with
external customers is called the: - Answer-customer relationship process
Most products today are composites of global materials and services from throughout the world -
Answer-True
For students not wanting a traditional major in marketing or accounting, for example, the college
decided to create a general business major, which allowed any combination of the easiest business
courses to comprise the program. The competitive priority achieved in this example is: - Answer-
customization
The supplier relationship process selects the suppliers of services, materials, and information, while the
order fulfillment process facilitates the timely and efficient flow of these items into the firm. - Answer-
False
, The process that selects the suppliers of services, materials, and information and facilitates the timely
and efficient flow of these items into the firm is called the: - Answer-supplier relationship process
A popular haberdashery could take a customer's measurements in the afternoon and produce a dandy
suit ready for customer pickup by the next morning. Their competitive priority was: - Answer-delivery
speed
A company's ability to handle a wide variety of services and products efficiently is best described as: -
Answer-variety flexibility
Development speed for a new product and service introductions is a possible competitive priority for
operations management. - Answer-True
Operations management refers to the direction and control of inputs that transform processes into
products and service. - Answer-True
While other suppliers bidding for the contract brought bids with lower per unit costs, Orchard wanted to
take delivery based on the fact that the components they were using were machined to their exacting
specifications 99.999999% of the time. Orchard's competitive priority was: - Answer-consistent quality
Use the information provided in Table 1.1 An example of an internal customer is: Lumber company - ABC
Toy Manufacturing company - Toy Store at the mall - Answer-The shipping department at ABC
At the level of the firm, service providers offer just services and manufacturers offer just products. -
Answer-False
Budgeting, recruiting, and scheduling are examples of a: - Answer-support process
Regardless of how departments like accounting, engineering, finance, and marketing function in an
organization, they are all linked together through: - Answer-processes
Operations management is part of a production system that can be described in the following manner:
Organization: inputs - processes - outputs.
Which of the following correctly describes a production system? - Answer-Furniture manufacturer:
wood - sanding - chair
The process that includes the activities required to produce and deliver the service or product to the
external customer is called the: - Answer-order fulfillment process
The key decisions to eliminate activities that do not add value while improving those that do are an
important part of: - Answer-managing processes
The process that facilitates the placement of orders and identifies, attracts, and builds relationships with
external customers is called the: - Answer-customer relationship process
Most products today are composites of global materials and services from throughout the world -
Answer-True
For students not wanting a traditional major in marketing or accounting, for example, the college
decided to create a general business major, which allowed any combination of the easiest business
courses to comprise the program. The competitive priority achieved in this example is: - Answer-
customization
The supplier relationship process selects the suppliers of services, materials, and information, while the
order fulfillment process facilitates the timely and efficient flow of these items into the firm. - Answer-
False
, The process that selects the suppliers of services, materials, and information and facilitates the timely
and efficient flow of these items into the firm is called the: - Answer-supplier relationship process
A popular haberdashery could take a customer's measurements in the afternoon and produce a dandy
suit ready for customer pickup by the next morning. Their competitive priority was: - Answer-delivery
speed
A company's ability to handle a wide variety of services and products efficiently is best described as: -
Answer-variety flexibility
Development speed for a new product and service introductions is a possible competitive priority for
operations management. - Answer-True
Operations management refers to the direction and control of inputs that transform processes into
products and service. - Answer-True
While other suppliers bidding for the contract brought bids with lower per unit costs, Orchard wanted to
take delivery based on the fact that the components they were using were machined to their exacting
specifications 99.999999% of the time. Orchard's competitive priority was: - Answer-consistent quality
Use the information provided in Table 1.1 An example of an internal customer is: Lumber company - ABC
Toy Manufacturing company - Toy Store at the mall - Answer-The shipping department at ABC
At the level of the firm, service providers offer just services and manufacturers offer just products. -
Answer-False
Budgeting, recruiting, and scheduling are examples of a: - Answer-support process
Regardless of how departments like accounting, engineering, finance, and marketing function in an
organization, they are all linked together through: - Answer-processes
