RST 230 UIUC Exam 1 Questions With
Correct Answers
Core |and |secondary |dimensions |of |diversity |- |CORRECT |ANSWER✔✔-Core: |traits |you |are |born |
with |that |are |impossible |or |very |difficult |to |change. |These |include |mental/physical |ability, |
sexual |identify, |age, |gender, |race/ethnicity, |first |language.
Secondary: |Social |class, |education, |work |style, |communication |style, |organizational |role |and |
level, |geographic |location, |work |experience, |religion.
Needs |and |barriers |experienced |by |multicultural |customers |- |CORRECT |ANSWER✔✔-Consumer
|racism |(receiving |substandard |service |in |establishments |because |of |their |race |or |ethnicity), |
employees |who |are |not |at |ease, |impatient/are |frustrated |with |multicultural |customers.
Products |and |Policies |that |have |not |been |developed |with |multicultural |customers |in |mind. |
Example, |a |shoe |company |that |only |markets |towards |Americans |and |has |American |sizes.
Inclusion |- |CORRECT |ANSWER✔✔-cultural |characteristic |whereby |that |culture |is |characterized |
by |attitudes |and |behaviors |that |are |open |and |accepting |of |all |people. |Used |to |capture |a |sense
|of |belonging, |value, |and |respect. |One |of |the |reasons |people |become |defensive |and |angry |
when |talking |about |inclusion |and |diversity |issues |is |because |they |feel |blamed.
Antecedent |of |beliefs |- |CORRECT |ANSWER✔✔-Conditions |that |set |the |stage |for |beliefs |to |
develop. |Could |be |influences |like |parents, |media, |siblings, |neighbors, |teachers, |clergy, |
government, |books, |etc.
Beliefs |- |CORRECT |ANSWER✔✔-Involve |what |people |perceive |to |be |true
Attitudes |- |CORRECT |ANSWER✔✔-A |learned |predisposition |to |respond |in |a |consistently |
favorable |or |unfavorable |manner |with |respect |to |a |given |object |(Fishbein, |Ajzen, |1975) |OR |the
, enduring |positive |or |negative |feelings |about |some |person, |object, |or |issue |(Petty, |Cacioppo, |
|
1981). |There |is |very |little |correlation |between |attitudes |and |behaviors.
Behaviors |- |CORRECT |ANSWER✔✔-Any |observable |or |measurable |act, |response, |or |movement
|by |an |individual |(Datillo |and |Murphy, |1987).
Sterotypes |- |CORRECT |ANSWER✔✔-A |standardized |mental |picture |held |in |common |by |
members |of |a |group |that |represents |an |oversimplified |opinion, |attitude, |or |judgement |(Datillo,
|1990).
Prejudice |- |CORRECT |ANSWER✔✔-A |negative |attitude |toward |a |socially |defined |group |and |
toward |any |person |perceived |to |be |a |member |of |that |group |(Ashmore, |1976). |A |preconceived |
opinion |or |attitude |which |is |formed |without |due |consideration |of |the |facts. |It |is |not |based |on |
scientific |proof |or |rational |thought |process |(Yu, |1987).
Discrimination |- |CORRECT |ANSWER✔✔-The |translation |into |consequential |behavior |of |
prejudicial |beliefs |(Tumin, |1973). |Discrimination |occurs |when |the |object |of |prejudice |is |placed |
at |some |disadvantage |not |merited |by |his |own |misconduct. |Actions |or |practices |carried |out |by |
members |of |the |dominant |racial |or |ethnic |groups |that |have |a |differential |and |negative |impact |
on |members |of |a |subordinate |racial |or |ethnic |groups.
Theories |of |discrimination |- |CORRECT |ANSWER✔✔-Two |classes |of |explanations |for |
discrimination:
1. |Prejudice |-> |Discrimination |
2. |Discrimination |without |prejudice
displacement/scapegoat |theory |- |CORRECT |ANSWER✔✔-Take |out |their |bad |day |on |someone |
else |if |they |can't |express |it
authoritarian |personality |theory |- |CORRECT |ANSWER✔✔-people |who |see |things |in |black |and |
white
Correct Answers
Core |and |secondary |dimensions |of |diversity |- |CORRECT |ANSWER✔✔-Core: |traits |you |are |born |
with |that |are |impossible |or |very |difficult |to |change. |These |include |mental/physical |ability, |
sexual |identify, |age, |gender, |race/ethnicity, |first |language.
Secondary: |Social |class, |education, |work |style, |communication |style, |organizational |role |and |
level, |geographic |location, |work |experience, |religion.
Needs |and |barriers |experienced |by |multicultural |customers |- |CORRECT |ANSWER✔✔-Consumer
|racism |(receiving |substandard |service |in |establishments |because |of |their |race |or |ethnicity), |
employees |who |are |not |at |ease, |impatient/are |frustrated |with |multicultural |customers.
Products |and |Policies |that |have |not |been |developed |with |multicultural |customers |in |mind. |
Example, |a |shoe |company |that |only |markets |towards |Americans |and |has |American |sizes.
Inclusion |- |CORRECT |ANSWER✔✔-cultural |characteristic |whereby |that |culture |is |characterized |
by |attitudes |and |behaviors |that |are |open |and |accepting |of |all |people. |Used |to |capture |a |sense
|of |belonging, |value, |and |respect. |One |of |the |reasons |people |become |defensive |and |angry |
when |talking |about |inclusion |and |diversity |issues |is |because |they |feel |blamed.
Antecedent |of |beliefs |- |CORRECT |ANSWER✔✔-Conditions |that |set |the |stage |for |beliefs |to |
develop. |Could |be |influences |like |parents, |media, |siblings, |neighbors, |teachers, |clergy, |
government, |books, |etc.
Beliefs |- |CORRECT |ANSWER✔✔-Involve |what |people |perceive |to |be |true
Attitudes |- |CORRECT |ANSWER✔✔-A |learned |predisposition |to |respond |in |a |consistently |
favorable |or |unfavorable |manner |with |respect |to |a |given |object |(Fishbein, |Ajzen, |1975) |OR |the
, enduring |positive |or |negative |feelings |about |some |person, |object, |or |issue |(Petty, |Cacioppo, |
|
1981). |There |is |very |little |correlation |between |attitudes |and |behaviors.
Behaviors |- |CORRECT |ANSWER✔✔-Any |observable |or |measurable |act, |response, |or |movement
|by |an |individual |(Datillo |and |Murphy, |1987).
Sterotypes |- |CORRECT |ANSWER✔✔-A |standardized |mental |picture |held |in |common |by |
members |of |a |group |that |represents |an |oversimplified |opinion, |attitude, |or |judgement |(Datillo,
|1990).
Prejudice |- |CORRECT |ANSWER✔✔-A |negative |attitude |toward |a |socially |defined |group |and |
toward |any |person |perceived |to |be |a |member |of |that |group |(Ashmore, |1976). |A |preconceived |
opinion |or |attitude |which |is |formed |without |due |consideration |of |the |facts. |It |is |not |based |on |
scientific |proof |or |rational |thought |process |(Yu, |1987).
Discrimination |- |CORRECT |ANSWER✔✔-The |translation |into |consequential |behavior |of |
prejudicial |beliefs |(Tumin, |1973). |Discrimination |occurs |when |the |object |of |prejudice |is |placed |
at |some |disadvantage |not |merited |by |his |own |misconduct. |Actions |or |practices |carried |out |by |
members |of |the |dominant |racial |or |ethnic |groups |that |have |a |differential |and |negative |impact |
on |members |of |a |subordinate |racial |or |ethnic |groups.
Theories |of |discrimination |- |CORRECT |ANSWER✔✔-Two |classes |of |explanations |for |
discrimination:
1. |Prejudice |-> |Discrimination |
2. |Discrimination |without |prejudice
displacement/scapegoat |theory |- |CORRECT |ANSWER✔✔-Take |out |their |bad |day |on |someone |
else |if |they |can't |express |it
authoritarian |personality |theory |- |CORRECT |ANSWER✔✔-people |who |see |things |in |black |and |
white
