1
CHAA Exam Study Guide Questions with
100% Correct Answers Latest Versions 2025
Top Rated A+
What is the time period when a Medicare Patient on ESRD's
group health plan is the primary payer?
30-month Coordination Period
Methodology used to determine income eligibility for
Medicaid?
MAGI (Modified Adjusted Gross Income)
Name given when a provider screens a patient for temporary
Medicaid Coverage:
Presumptive Eligibility
What are parts of the revenue cycle?
Patient scheduling
Insurance verification
Final Billing
What is not true about Coordination of Benefits?
It applies to patients covered by one insurance plan
What is a way Access staff DO NOT influence the revenue
cycle?
Kiosks in the Access areas have resulted in shorter patient wait
times
What all should be reviewed when checking insurance
eligibility?
Patient name and DOB
Active insurance benefits
Date became eligible
What is a deductible?
,2
The amount the insurance company requires you to pay before
insurance pays
T/F
Successful insurance verification doesn't automatically mean
insurance will pay for charges incurred during a visit
True
A minor child is brought in with insurance from both parents.
The Mothers birthdate is July 15, 1993. The fathers birthdate
is February 20, 1995. According to the Birthday rule, whose
insurance is primary?
The Mother's insurance
Which of the following is NOT an example of technology
used to ensure positive patient identity?
Palm Vein
Kiosks
Facial Recognition
Retinal
Answer: Kiosks
An interval when a system is unavailable to users is called:
Downtime
For which of the following issues would you call for desktop
support assistance?
A - Power failure in building
B - Adding an icon to a computer screen to access a new function
needed for work
C - PC won't boot up
D - Adding Facebook to your Desktop
Answer - B
,3
Which of the following is NOT a data source for an
automated Access statistical report?
A - The facilities registration system
B - A standalone data repository or warehouse
C - The finance department
D - The electronic medical record
Answer - C
What is one of our most valuable resources?
Time
What is the largest expense in the Patient Access budget?
Salaries
Which of the following is a common form used by Patient
Access representatives during patient registration?
A - HIPAA Notices of Privacy Practices
B - Productivity form
C - Evaluation form
D - Clinical Questionnaire
Answer - A
In Patient Access registration, a standard productivity
measurement is the number of?
Patient Registrations
Quantitative measurement in registration is measured by:
A - Registrations completed in a specified amount of time
B - Scheduled calls completed in a specified amount of time
C - Pre-Registrations completed in a specified amount of time
D - Ordered completed in a specified amount of time
Answer - A
What is the purpose of scheduling?
, 4
To ensure there is staff, resources, and equipment to meet the
patients' needs
What documents should the patient bring with them to their
appointment?
Insurance cards
ID
Physician order if available
Physician referrals
What are the elements of a compliant order?
Reason for ordering the test or service requested
Providers name
Providers signature
Patient complete name
Patient complete DOB
The part of the process by which patients are referred to a
healthcare provider is?
Referral Services
When might additional clinical documentation be required?
A - For certain payers in order to obtain authorization
B - If the patient has recently been seen at another facility
C - If the patient is a new patient
D - none of the above
Answer - A
Appointment reminders help reduce?
A - No shows
B - Cost
C - Volumes
D - Customer Satisfaction
Answer - A
CHAA Exam Study Guide Questions with
100% Correct Answers Latest Versions 2025
Top Rated A+
What is the time period when a Medicare Patient on ESRD's
group health plan is the primary payer?
30-month Coordination Period
Methodology used to determine income eligibility for
Medicaid?
MAGI (Modified Adjusted Gross Income)
Name given when a provider screens a patient for temporary
Medicaid Coverage:
Presumptive Eligibility
What are parts of the revenue cycle?
Patient scheduling
Insurance verification
Final Billing
What is not true about Coordination of Benefits?
It applies to patients covered by one insurance plan
What is a way Access staff DO NOT influence the revenue
cycle?
Kiosks in the Access areas have resulted in shorter patient wait
times
What all should be reviewed when checking insurance
eligibility?
Patient name and DOB
Active insurance benefits
Date became eligible
What is a deductible?
,2
The amount the insurance company requires you to pay before
insurance pays
T/F
Successful insurance verification doesn't automatically mean
insurance will pay for charges incurred during a visit
True
A minor child is brought in with insurance from both parents.
The Mothers birthdate is July 15, 1993. The fathers birthdate
is February 20, 1995. According to the Birthday rule, whose
insurance is primary?
The Mother's insurance
Which of the following is NOT an example of technology
used to ensure positive patient identity?
Palm Vein
Kiosks
Facial Recognition
Retinal
Answer: Kiosks
An interval when a system is unavailable to users is called:
Downtime
For which of the following issues would you call for desktop
support assistance?
A - Power failure in building
B - Adding an icon to a computer screen to access a new function
needed for work
C - PC won't boot up
D - Adding Facebook to your Desktop
Answer - B
,3
Which of the following is NOT a data source for an
automated Access statistical report?
A - The facilities registration system
B - A standalone data repository or warehouse
C - The finance department
D - The electronic medical record
Answer - C
What is one of our most valuable resources?
Time
What is the largest expense in the Patient Access budget?
Salaries
Which of the following is a common form used by Patient
Access representatives during patient registration?
A - HIPAA Notices of Privacy Practices
B - Productivity form
C - Evaluation form
D - Clinical Questionnaire
Answer - A
In Patient Access registration, a standard productivity
measurement is the number of?
Patient Registrations
Quantitative measurement in registration is measured by:
A - Registrations completed in a specified amount of time
B - Scheduled calls completed in a specified amount of time
C - Pre-Registrations completed in a specified amount of time
D - Ordered completed in a specified amount of time
Answer - A
What is the purpose of scheduling?
, 4
To ensure there is staff, resources, and equipment to meet the
patients' needs
What documents should the patient bring with them to their
appointment?
Insurance cards
ID
Physician order if available
Physician referrals
What are the elements of a compliant order?
Reason for ordering the test or service requested
Providers name
Providers signature
Patient complete name
Patient complete DOB
The part of the process by which patients are referred to a
healthcare provider is?
Referral Services
When might additional clinical documentation be required?
A - For certain payers in order to obtain authorization
B - If the patient has recently been seen at another facility
C - If the patient is a new patient
D - none of the above
Answer - A
Appointment reminders help reduce?
A - No shows
B - Cost
C - Volumes
D - Customer Satisfaction
Answer - A
