DECA+ HOSPITALITY AND TOURISM PERFORMANCE INDICATORS
QUESTIONS AND CORRECT ANSWERS
1. Distinguish
A good is something that you can use or consume. You buy a good with
be- tween
the idea that you will use it, either just once or over and over again. A
economic
service is something that someone does for you, like give you a haircut
goods and or fix you dinner. Another way to identify the ditterence is that a good
ser- vices (CS) is tangible and a service is intangible.
2. Discuss the The goal of customer relationship management (CRM) is to maximize
na- ture of the value and ettectiveness of all opportunities that businesses have to
customer connect with customers;
relationship man- provide outstanding service to customers; maximize customer
satisfaction; attract
agement (SP) and retain loyal customers; cultivate and maintain positive, profitable
relationships with customers and develop individualized relationships
with customers.
3. Describe the
na- ture of A contract that is legally binding is considered valid and enforceable in
legally a court of law. A contract is a clear outline of an agreement between at
least two parties. Usu-
binding contracts ally contracts define each party involved and any terms used within
the agreement,
(SP)
5. Explian the types of economic sys- tems
(CS)
4. Explain
the role of
ethics in
human re-
sources
manage- ment
(SP)
1/
17
,DECA+ HOSPITALITY AND TOURISM PERFORMANCE INDICATORS
QUESTIONS AND CORRECT ANSWERS
the duration and/or company's reputation, reduce employee loyalty and create litigation.
timelines of the contract,
payment terms and There are four types of economic systems commonly studied. A
provisions that protect traditional econo- my relies on custom and ritual to make its choices. A
each party. Legally market economy relies on the consumption choice of consumers. A
binding contracts are command economy relies on the government making all choices for
required to have consumers. A mixed economy relies on limited government involvement
"consideration" which in a market based economy.
means both parties are
willingly entering into the
agreement and are not
being coerced.
Ethics are standards set by
organization that help
ensure that people are
treated fairly and honestly.
In human resources
management this includes
making deci- sions that
promote workplace
cohesion, establishing
standards and procedures
that assures in all
situations that individuals
are treated equally. Ethics
policies in the area of
human resources can
include discrimination,
sexual harassment and
treatment of employees.
Ethical breaches in this
area can damage a
2/
17
, DECA+ HOSPITALITY AND TOURISM PERFORMANCE INDICATORS
QUESTIONS AND CORRECT ANSWERS
6. Explain the Marketing strategies identify a target market and marketing mix
use marketing choices that a business will use. To do this, a business must understand
strate- the wants and needs
gies in hospitality of the consumer and objectives of the overall marketing plan for the
product or
and tourism
(SP)
10. Explain the types
7. Identify
desir- able
personality
traits
important to
business (PQ)
8. Explain the
con- cept of
market and
market iden-
tification (CS)
9. Evaluate
quality and
source of in-
foformation
(CS)
3/
17
QUESTIONS AND CORRECT ANSWERS
1. Distinguish
A good is something that you can use or consume. You buy a good with
be- tween
the idea that you will use it, either just once or over and over again. A
economic
service is something that someone does for you, like give you a haircut
goods and or fix you dinner. Another way to identify the ditterence is that a good
ser- vices (CS) is tangible and a service is intangible.
2. Discuss the The goal of customer relationship management (CRM) is to maximize
na- ture of the value and ettectiveness of all opportunities that businesses have to
customer connect with customers;
relationship man- provide outstanding service to customers; maximize customer
satisfaction; attract
agement (SP) and retain loyal customers; cultivate and maintain positive, profitable
relationships with customers and develop individualized relationships
with customers.
3. Describe the
na- ture of A contract that is legally binding is considered valid and enforceable in
legally a court of law. A contract is a clear outline of an agreement between at
least two parties. Usu-
binding contracts ally contracts define each party involved and any terms used within
the agreement,
(SP)
5. Explian the types of economic sys- tems
(CS)
4. Explain
the role of
ethics in
human re-
sources
manage- ment
(SP)
1/
17
,DECA+ HOSPITALITY AND TOURISM PERFORMANCE INDICATORS
QUESTIONS AND CORRECT ANSWERS
the duration and/or company's reputation, reduce employee loyalty and create litigation.
timelines of the contract,
payment terms and There are four types of economic systems commonly studied. A
provisions that protect traditional econo- my relies on custom and ritual to make its choices. A
each party. Legally market economy relies on the consumption choice of consumers. A
binding contracts are command economy relies on the government making all choices for
required to have consumers. A mixed economy relies on limited government involvement
"consideration" which in a market based economy.
means both parties are
willingly entering into the
agreement and are not
being coerced.
Ethics are standards set by
organization that help
ensure that people are
treated fairly and honestly.
In human resources
management this includes
making deci- sions that
promote workplace
cohesion, establishing
standards and procedures
that assures in all
situations that individuals
are treated equally. Ethics
policies in the area of
human resources can
include discrimination,
sexual harassment and
treatment of employees.
Ethical breaches in this
area can damage a
2/
17
, DECA+ HOSPITALITY AND TOURISM PERFORMANCE INDICATORS
QUESTIONS AND CORRECT ANSWERS
6. Explain the Marketing strategies identify a target market and marketing mix
use marketing choices that a business will use. To do this, a business must understand
strate- the wants and needs
gies in hospitality of the consumer and objectives of the overall marketing plan for the
product or
and tourism
(SP)
10. Explain the types
7. Identify
desir- able
personality
traits
important to
business (PQ)
8. Explain the
con- cept of
market and
market iden-
tification (CS)
9. Evaluate
quality and
source of in-
foformation
(CS)
3/
17
