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Comprehensive Guide to Sales & Operations Planning (S&OP) and Capacity Management – 2026/2027 Edition

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Comprehensive Guide to Sales & Operations Planning (S&OP) and Capacity Management – 2026/2027 Edition

Institution
BUSINESS.
Course
BUSINESS.









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Institution
BUSINESS.
Course
BUSINESS.

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Uploaded on
December 20, 2025
Number of pages
13
Written in
2025/2026
Type
Exam (elaborations)
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Terms in this set (103)


A time-phased plan of future aggregate resource levels so that suppl
Sales and operations plan (S&OP)
in balance with demand.

Aggregate plan Another term for the sales and operations plan.

A sales and operations plan for a manufacturing firm that centers on
Production plan
production rates and inventory holdings.

A sales and operations plan for a service firm, which centers on staffin
Staffing plan
and on other human resource-related factors.

An intermediate step in the planning process that lies between S&OP
Resource plan
scheduling.

A detailed plan that allocates resources over shorter time horizons to
Schedule
accomplish specific tasks.

Level 1: Sales and Operations Plans that take a macro / big picture view of the business.
Planning

, A group of customers, services, or products that have similar demand
requirements and common process, labor, and materials requirement


Services or products / product Sometimes, product families relate to market groupings or to specific
families processes.


A firm can aggregate its services or products into a set of relatively b
families, avoiding too much detail at this stage of the planning proces

A company can aggregate its workforce in various ways, depending o
flexibility.


Management can aggregate employees along product family lines by
splitting the workforce into subgroups and assigning a different group
Workforce
the production of each product family.


In service operations, such as a city government, workers are aggrega
by the type of service they provide: firefighters, police officers, sanita
workers , and administration

Planning horizon typically one year; adjustments usually are made
Time
monthly or quarterly.

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