OM300 Exam 1 Chapters 1-4
A diagram showing inputs (people, material, equipment, IT, capital) being
"transformed" into outputs (goods/services).
What is a transformation process? Inputs -> Transformation process -> Outputs
customer feedback/performance information can also influence all 3 steps
"Describes the net increase between the final value of a product and the v
of all the inputs. The greater the value added, the more productive a busin
An obvious way to add value is to reduce the cost of activities in the
transformation process.
What is added value/ Non added value?
Activities that do not add value are considered wasteful; these include cer
What is the criteria for evaluating value?
jobs, equipment, and processes. In addition to value added, operations mu
efficient."
-the criteria is is if provides an efficient transformation.
Use of technology, both have quality/productivity/ response issues, must
What are the similarities of
forecast demand, has capacity/layout/location issues, all have
Manufacturing vs. Service?
customers/suppliers/scheduling/staffing issues.
Manufacturing orgs produce tangible goods (products) and have little dire
What are the differences of contact with customers (such as a factory).
Manufacturing Vs. Service? service orgs provide intangible goods (services) and have direct contact w
customers, such as a hospital.
, OM300 Exam 1 Chapters 1-4
-service sector growing to 50-80% of non farm jobs
-global competitiveness
What are the trends in service versus -demand for higher quality
manufacturing? -tech changes
-time based competition
-work force diversity
"Brought in innovations that changed production by using machine power
instead of human power."
***What are some key points from the
Steam engine- 1769 James Watt
Industrial Revolution? Key people?
Division of labor- 1776 Adam Smith
Interchangeable parts- 1790 Eli Whitney
"Brought the concepts of analysis and measurement of the technical aspec
work design and development of moving assembly lines and mass produc
***What are some key points from the Principles of scientific management- 1911 Frederick W. Taylor
Scientific Management? Key people? Time and motion studies- 1911 Frank/Lillian Gilbreth
Activity scheduling chart- 1912 Henry Gantt
Moving assembly line- 1913 Henry Ford
, OM300 Exam 1 Chapters 1-4
"Focused on understanding human elements of job design, such as worker
motivation and job satisfaction."
***What are some key points from the
Hawthorne studies- 1930 Elton Mayo
Human Relations era? Key people?
Motivation theories- 1940s-1960s Abraham Maslow, Frederick Herzberg,
Douglas McGregor
"Focused on the development of quantitative techniques to solve operatio
problems."
***What are some key points from the
Inventory mgmt.-1913 F.W. Harris
Management science era? Key people?
Linear programming-1947 George Dantzig
Statistical sampling, forecasting, project mgmt., other tools- mid 1900s Vari
-After using an assembly line, production increased which made cars more
What are some key points from the Ford,
accessible and gave workers larger wages.
Taylor 1920's YouTube video?
-English classes were held
-the 1950-60 era was the U.S. golden era where primary opportunities were
marketing
-the 1970-80 U.S. companies experiences a large decline in productivity gr
Why OM? +Last 60yrs history of
international firms began to challenge in many markets
American business
-the 1970-80 era saw U.S. firms lagging behind in methods and processes
-the resurgence of American business in the 1980s capitalized on improved
operations
A diagram showing inputs (people, material, equipment, IT, capital) being
"transformed" into outputs (goods/services).
What is a transformation process? Inputs -> Transformation process -> Outputs
customer feedback/performance information can also influence all 3 steps
"Describes the net increase between the final value of a product and the v
of all the inputs. The greater the value added, the more productive a busin
An obvious way to add value is to reduce the cost of activities in the
transformation process.
What is added value/ Non added value?
Activities that do not add value are considered wasteful; these include cer
What is the criteria for evaluating value?
jobs, equipment, and processes. In addition to value added, operations mu
efficient."
-the criteria is is if provides an efficient transformation.
Use of technology, both have quality/productivity/ response issues, must
What are the similarities of
forecast demand, has capacity/layout/location issues, all have
Manufacturing vs. Service?
customers/suppliers/scheduling/staffing issues.
Manufacturing orgs produce tangible goods (products) and have little dire
What are the differences of contact with customers (such as a factory).
Manufacturing Vs. Service? service orgs provide intangible goods (services) and have direct contact w
customers, such as a hospital.
, OM300 Exam 1 Chapters 1-4
-service sector growing to 50-80% of non farm jobs
-global competitiveness
What are the trends in service versus -demand for higher quality
manufacturing? -tech changes
-time based competition
-work force diversity
"Brought in innovations that changed production by using machine power
instead of human power."
***What are some key points from the
Steam engine- 1769 James Watt
Industrial Revolution? Key people?
Division of labor- 1776 Adam Smith
Interchangeable parts- 1790 Eli Whitney
"Brought the concepts of analysis and measurement of the technical aspec
work design and development of moving assembly lines and mass produc
***What are some key points from the Principles of scientific management- 1911 Frederick W. Taylor
Scientific Management? Key people? Time and motion studies- 1911 Frank/Lillian Gilbreth
Activity scheduling chart- 1912 Henry Gantt
Moving assembly line- 1913 Henry Ford
, OM300 Exam 1 Chapters 1-4
"Focused on understanding human elements of job design, such as worker
motivation and job satisfaction."
***What are some key points from the
Hawthorne studies- 1930 Elton Mayo
Human Relations era? Key people?
Motivation theories- 1940s-1960s Abraham Maslow, Frederick Herzberg,
Douglas McGregor
"Focused on the development of quantitative techniques to solve operatio
problems."
***What are some key points from the
Inventory mgmt.-1913 F.W. Harris
Management science era? Key people?
Linear programming-1947 George Dantzig
Statistical sampling, forecasting, project mgmt., other tools- mid 1900s Vari
-After using an assembly line, production increased which made cars more
What are some key points from the Ford,
accessible and gave workers larger wages.
Taylor 1920's YouTube video?
-English classes were held
-the 1950-60 era was the U.S. golden era where primary opportunities were
marketing
-the 1970-80 U.S. companies experiences a large decline in productivity gr
Why OM? +Last 60yrs history of
international firms began to challenge in many markets
American business
-the 1970-80 era saw U.S. firms lagging behind in methods and processes
-the resurgence of American business in the 1980s capitalized on improved
operations
