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A new nurse is being excluded from conversations with other staff during breaks in the staff break
room. When the new nurse approaches other nurses to ask questions, they turn and walk off in the
other direction without assisting the new nurse. These behaviors are characteristics of which of the
following? ✔Correct Answer-horizontal violence
A new nurse is experiencing horizontal violence from an experienced nurse at a clinical site. Which
step should the new nurse take to address this problem? ✔Correct Answer-inform the nurse
manager
A newly graduated registered nurse has just begun working in an acute care nursing unit. New
graduates are most likely to experience which of the following? ✔Correct Answer-horizontal
violence
A clinical nurse educator is providing nurse orientees with information about lateral violence. What
information should be included? Select all that apply. ✔Correct Answer-"lateral violence is a major
cause of interpersonal conflict"
"heavy workloads & short staffing can lead to lateral violence"
"newly licensed nurses & nursing students are especially vulnerable to lateral violence"
Which of the following may indicate that workplace incivility may be taking place in a unit?
✔Correct Answer-high turnover rates
What are the consequences of disruptive behavior, like incivility, lateral violence, and bullying, in the
workplace? Select all that apply. ✔Correct Answer-poor work performance
accidents & near misses
A nurse is aware of lateral violence occurring in the unit between experienced nurses and a newly
licensed nurse. Which strategies can the nurse use to help deter lateral violence in the unit? Select all
that apply. ✔Correct Answer-do not participate in the bullying
notify the supervisor
model appropriate behavior
raise awareness
Staff nurses may be able to avoid bullying behavior by performing which action? ✔Correct Answer-
participate in cognitive rehearsal training
A nurse demonstrates leadership qualities; therefore, the nurse manager assigns them to be charge
nurse for the month. Most of the staff nurses are senior to the nurse. These staff nurses are very
articulate, confident, and sometimes aggressive. At the end of the month, the newly promoted
charge nurse feels uncomfortable with concerns about incivility in the workplace. What is the best