DUTCH BROS FLOW STUDY GUIDE EXAMS
SET TEST PAPER QUESTIONS AND
SOLUTIONS 2026 VIEW AHEAD EXAM.
⫸ When and where was Dutch bros founded? Answer: February 1992
in Grants Pass OR.
⫸ How many Dutch locations are there? Answer: Over 250
⫸ How many states is Dutch bros in? Answer: 7
⫸ What are the wise old man building blocks? Answer: The customer
is most important.
The customer is not dependent on us we are dependent on the
customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor by calling on us. We are not doing the
customer a favor by serving them.
The customer is part of our business, not an outsider. The customer is
our guest.
,The customer is not a cold statistic, but flesh and blood; a human with
feelings and emotions like our own.
The customer is not someone to argue or match wits with.
The customer is one who brings their wants. Our job is to fill them.
The customer is deserving of the most courteous and attentive
treatment we can provide.
The customer has a right to expect an employee to present a neat,
clean appearance.
If you ask a customer how they're doing, you'd better want to know.
Your customer wants to know that someone cares.
You must treat others how they want to be treated not the way you
want to be treated. A 50-year-old man does not want to be treated the
same as an 18 year old barista.
⫸ What are the DB core values? Answer: Speed, quality, customer
service.
⫸ What are the DB Clothing and Hygiene standards? Answer: •Top
layer of clothing is required to be Dutchwear.
,•Bottom layer of clothing is required to ban an appropriate skirt, pants
or shorts.
•No see through, ragged or dirty clothing.
•No buttock cleavage (top or bottom), belly buttons, or undergarments
may be visible.
•have clean fingernails and brushed teeth.
•If you use lotions, make sure they're unscented.
• Look fresh, feel fresh!
⫸ How much of a discount is given to a customer who brings their
own mug. Answer: $0.25 off
⫸ How much is an extra shot of espresso? Answer: $0.50
⫸ How much is alternative milk? Answer: $0.50 (almond, soy,
coconut)
⫸ How much is a hot or iced latte, breve, or mocha? Answer: Small:
$3.50
Medium: $4
Large: $5
⫸ How much is an americano? Answer: Small: $2
Medium: $2.50
Large: $3.50
, ⫸ How much does a can of cold brew cost? Answer: $5.25
⫸ How much does Dutch cocoa cost? Answer: Small: $2.25
Medium: $2.75
Large: $3.25
⫸ How much does a blended frost, freeze or smoothie cost? Answer:
Small: $4
Medium: $5
Large: $6
⫸ How much does infused tea cost? Answer: Small: $2
Medium: $2.50
Large: $3
⫸ How much does a blue rebel coat (iced or blended) Answer: Small:
$4
Medium: $5
Large: $7
⫸ How much does Dutch soda cost? Answer: Small: $2
Medium: $2.50
Large: $3
SET TEST PAPER QUESTIONS AND
SOLUTIONS 2026 VIEW AHEAD EXAM.
⫸ When and where was Dutch bros founded? Answer: February 1992
in Grants Pass OR.
⫸ How many Dutch locations are there? Answer: Over 250
⫸ How many states is Dutch bros in? Answer: 7
⫸ What are the wise old man building blocks? Answer: The customer
is most important.
The customer is not dependent on us we are dependent on the
customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor by calling on us. We are not doing the
customer a favor by serving them.
The customer is part of our business, not an outsider. The customer is
our guest.
,The customer is not a cold statistic, but flesh and blood; a human with
feelings and emotions like our own.
The customer is not someone to argue or match wits with.
The customer is one who brings their wants. Our job is to fill them.
The customer is deserving of the most courteous and attentive
treatment we can provide.
The customer has a right to expect an employee to present a neat,
clean appearance.
If you ask a customer how they're doing, you'd better want to know.
Your customer wants to know that someone cares.
You must treat others how they want to be treated not the way you
want to be treated. A 50-year-old man does not want to be treated the
same as an 18 year old barista.
⫸ What are the DB core values? Answer: Speed, quality, customer
service.
⫸ What are the DB Clothing and Hygiene standards? Answer: •Top
layer of clothing is required to be Dutchwear.
,•Bottom layer of clothing is required to ban an appropriate skirt, pants
or shorts.
•No see through, ragged or dirty clothing.
•No buttock cleavage (top or bottom), belly buttons, or undergarments
may be visible.
•have clean fingernails and brushed teeth.
•If you use lotions, make sure they're unscented.
• Look fresh, feel fresh!
⫸ How much of a discount is given to a customer who brings their
own mug. Answer: $0.25 off
⫸ How much is an extra shot of espresso? Answer: $0.50
⫸ How much is alternative milk? Answer: $0.50 (almond, soy,
coconut)
⫸ How much is a hot or iced latte, breve, or mocha? Answer: Small:
$3.50
Medium: $4
Large: $5
⫸ How much is an americano? Answer: Small: $2
Medium: $2.50
Large: $3.50
, ⫸ How much does a can of cold brew cost? Answer: $5.25
⫸ How much does Dutch cocoa cost? Answer: Small: $2.25
Medium: $2.75
Large: $3.25
⫸ How much does a blended frost, freeze or smoothie cost? Answer:
Small: $4
Medium: $5
Large: $6
⫸ How much does infused tea cost? Answer: Small: $2
Medium: $2.50
Large: $3
⫸ How much does a blue rebel coat (iced or blended) Answer: Small:
$4
Medium: $5
Large: $7
⫸ How much does Dutch soda cost? Answer: Small: $2
Medium: $2.50
Large: $3
