Raving Fans (exam) questions well
answered graded A+ already passed
Service is an integral part of the deal. It is a people to people transaction (more than the
product matters) - correct answer ✔✔What does it mean: Goods aren't sold, services are
bought?
Decide what you want - correct answer ✔✔What is the first secret?
Varley's department store lets employees use their one initiative. - correct answer ✔✔Why is it
so important for a company like Varley's department store to make their employees happy?
-Valet Parking
- List of specials
- Store advisor: saves money, health, and time
- Free shoe shine
- Automated Billing System
- Manager on the floor in every department - correct answer ✔✔What are some of the services
offered at Sally's Market?
Discover what the customer wants - correct answer ✔✔What is the second secret?
- The customer's vision only has meaning in the context of your vision
-The customers wants will only focus on a few things, your vision has to fill out the rest
- Know when to ignore the customer - correct answer ✔✔Why is it so important to have your
own vision?
answered graded A+ already passed
Service is an integral part of the deal. It is a people to people transaction (more than the
product matters) - correct answer ✔✔What does it mean: Goods aren't sold, services are
bought?
Decide what you want - correct answer ✔✔What is the first secret?
Varley's department store lets employees use their one initiative. - correct answer ✔✔Why is it
so important for a company like Varley's department store to make their employees happy?
-Valet Parking
- List of specials
- Store advisor: saves money, health, and time
- Free shoe shine
- Automated Billing System
- Manager on the floor in every department - correct answer ✔✔What are some of the services
offered at Sally's Market?
Discover what the customer wants - correct answer ✔✔What is the second secret?
- The customer's vision only has meaning in the context of your vision
-The customers wants will only focus on a few things, your vision has to fill out the rest
- Know when to ignore the customer - correct answer ✔✔Why is it so important to have your
own vision?
