NRF Exam Questions With Complete
Solutions
1. what should a retail associate do if he or she
Secure the area, and re-
discover an electric hazard?
port the situation to man-
agement.
2. joe sells acustomer a new freezer for his
"Unfortunately, we do
garage the
not
customer want it installed but the store does not offer install
freezers, but I will
installation service should
you do?
7. A new
3. what is the best way to learn about new employee
merchandise in your store? has just
begun to
work for a
4. A new line of designer silk scarves has arrived com- pany.
in your store. The scarves have intricate clasps The
and there are multiple ways to tie. What should employee
the sales associate do before demonstrating has not
the scarves to customers? seen any
other
5. A customer goes to Happy's Hardware to
employ- ee
shop for a new gas grill. She is looking for a
use the
gas grill that is a good value and will last a long
copy
time. The sales associ- ate knows that
machines
competitors offer similar grills at their stores.
for
What is the BEST way for the sales associate to
personal
encourage the customer to buy her grill at
material,
Happy's Hardware?
but
6. You are completing a sale in store and another
cus- tomer calls on the phone. What
1/
16
, NRF Exam Questions With Complete
Solutions
show you exactly what you need to do so you can do it yourself."
Read the labels and pack- aging information on the new products.
Read the instructions
Test it
Pick the call
Consult company policy or the manager about using the copier
2/
16
, NRF Exam Questions With Complete
Solutions
knows that there are some benefits that
haven't been explained yet. The employee
decides to bring in tax returns to photocopy.
Which of these is the best thing for the
employee to do?
Ask someone else to
8. A cashier at the Pharmaid decides to buy a ring
candy bar
to eat during break. According to the personnel policy up the candy
after the
shown, how should the cashier pay for the break begins
candy?
9. A sales associate observes a customer
browsing a rack of men's suits. How should the
associate approach the customer?
Determine exactly what
10. Once you have established a connection with the customer needs.
a cus- tomer, what is your NEXT challenge
11. Sally works for a sporting goods store and is assigned Demonstrate
the treadmill
to treadmills for the time. She completed the in the store to become fa-
product training two weeks prior. What should miliar with the features.
Sally do to pre- pare?
12. A customer brings a competitor's ad into your Refer to your store's pol-
store
and asks that you meet the advertised price. As a sales icy on
meeting competi-
associate, what should you do FIRST? tor's ads.
13. What are the BEST kinds of questions to ask a customer Open-
ended
3/
16
Solutions
1. what should a retail associate do if he or she
Secure the area, and re-
discover an electric hazard?
port the situation to man-
agement.
2. joe sells acustomer a new freezer for his
"Unfortunately, we do
garage the
not
customer want it installed but the store does not offer install
freezers, but I will
installation service should
you do?
7. A new
3. what is the best way to learn about new employee
merchandise in your store? has just
begun to
work for a
4. A new line of designer silk scarves has arrived com- pany.
in your store. The scarves have intricate clasps The
and there are multiple ways to tie. What should employee
the sales associate do before demonstrating has not
the scarves to customers? seen any
other
5. A customer goes to Happy's Hardware to
employ- ee
shop for a new gas grill. She is looking for a
use the
gas grill that is a good value and will last a long
copy
time. The sales associ- ate knows that
machines
competitors offer similar grills at their stores.
for
What is the BEST way for the sales associate to
personal
encourage the customer to buy her grill at
material,
Happy's Hardware?
but
6. You are completing a sale in store and another
cus- tomer calls on the phone. What
1/
16
, NRF Exam Questions With Complete
Solutions
show you exactly what you need to do so you can do it yourself."
Read the labels and pack- aging information on the new products.
Read the instructions
Test it
Pick the call
Consult company policy or the manager about using the copier
2/
16
, NRF Exam Questions With Complete
Solutions
knows that there are some benefits that
haven't been explained yet. The employee
decides to bring in tax returns to photocopy.
Which of these is the best thing for the
employee to do?
Ask someone else to
8. A cashier at the Pharmaid decides to buy a ring
candy bar
to eat during break. According to the personnel policy up the candy
after the
shown, how should the cashier pay for the break begins
candy?
9. A sales associate observes a customer
browsing a rack of men's suits. How should the
associate approach the customer?
Determine exactly what
10. Once you have established a connection with the customer needs.
a cus- tomer, what is your NEXT challenge
11. Sally works for a sporting goods store and is assigned Demonstrate
the treadmill
to treadmills for the time. She completed the in the store to become fa-
product training two weeks prior. What should miliar with the features.
Sally do to pre- pare?
12. A customer brings a competitor's ad into your Refer to your store's pol-
store
and asks that you meet the advertised price. As a sales icy on
meeting competi-
associate, what should you do FIRST? tor's ads.
13. What are the BEST kinds of questions to ask a customer Open-
ended
3/
16
