MANAGEMENT EXAM STUDY GUIDE 2026
◉ What is a common chronic health condition that case managers
deal with? Answer: Diabetes and COPD (Chronic Obstructive
Pulmonary Disease).
◉ Why is health literacy important in case management? Answer:
Patients often lack understanding of their conditions and
treatments, which can affect compliance.
◉ What professionals can serve as case managers? Answer: Nurses,
social workers, and various therapists.
◉ What is the significance of case management for orthopedic
patients? Answer: Case managers help coordinate post-operative
care, including physical therapy and rehabilitation options.
◉ What is a key goal for orthopedic patients in case management?
Answer: To achieve mobility and full range of motion after surgery.
◉ What must case managers be knowledgeable about? Answer:
Available resources and options for their patients, including
therapies and transportation.
,◉ How do case managers help patients meet their goals? Answer: By
assessing patient progress and coordinating necessary resources
efficiently.
◉ What is the difference between a manager and a leader in
healthcare? Answer: Managers are appointed to their roles, while
leaders assume their roles through influence and respect.
◉ What are some management styles discussed in healthcare?
Answer: Autocratic, democratic, and laissez-faire management
styles.
◉ What is the role of interdisciplinary collaboration in case
management? Answer: To assess patient status and ensure
comprehensive care through teamwork.
◉ Who are some members of the interdisciplinary team in
healthcare? Answer: Physical therapists, occupational therapists,
nurses, providers, and pharmacists.
◉ What is a common misconception about case managers? Answer:
That their role is only for complex cases; they are now involved with
almost all admitted patients.
,◉ What is one challenge case managers face regarding patient
education? Answer: Patients often do not understand how to use
medical equipment, like oxygen tanks.
◉ Why is it important for case managers to understand a patient's
insurance? Answer: It affects the options available for care, including
rehabilitation and skilled nursing facilities.
◉ What might case managers do for patients needing rehabilitation?
Answer: Coordinate home physical therapy and ensure insurance
coverage for necessary services.
◉ What is the impact of a patient's condition changing during
hospitalization? Answer: It may necessitate additional case
management consultations for ongoing care needs.
◉ How do case managers assist with discharge planning? Answer:
By ensuring patients have the resources and support needed for a
safe transition home.
◉ What is the importance of setting goals in case management?
Answer: To ensure patients achieve desired health outcomes
effectively and efficiently.
, ◉ What is one key factor that can affect a patient's discharge
options? Answer: The patient's insurance coverage and availability
of resources.
◉ What is a common barrier to patient compliance in chronic
conditions? Answer: Low health literacy and understanding of
treatment importance.
◉ What is the role of case managers in managing patient
expectations? Answer: To educate patients about their health status
and the importance of following treatment plans.
◉ What is a critical skill for case managers when working with
patients? Answer: The ability to communicate effectively and
educate patients about their health needs.
◉ What symptoms might indicate a stroke in a patient? Answer:
Stroke symptoms can include difficulty swallowing and speech
issues.
◉ What dietary changes might a patient with stroke symptoms
require? Answer: Patients may need pureed foods and thickened
liquids.