HRM 360 Final Exam with 100%
Correct Answers
Homer's group is having a conflict over who will lead the group. According to the five-stage
model of group/team development, the next stage will be
A) performing
B) norming
C) forming
D) adjourning
E) none of the above
B) norming
Juby convened a group to help deal with a sudden increase of complaints about customer
service. This group can be best described as a(n) _____________ group.
A) friendship
B) taskforce
C) informal
D) self-managed
E) all of the above
B) taskforce
The five stages of group development (in order) are: forming, norming, storming, performing,
and adjourning. This statement is
A) true
,B) false
B) false
Forming, storming, norming, performing, adjourning
Which of the following is NOT a symptom of groupthink?
A) collective rationalization
B) self-appointed mindguards
C) an illusion of vulnerability
D) self (individual) censorship
E) none of the above
C) illusion of vulnerability
Which of the following was identified as a way to reduce social loafing?
A) make individual contributions identifiable
B) make individuals feel like they are making a valuable contribution to the group
C) keep the group as small as possible
D) all of the above
D) all of the above
Not only does Bort get to assemble the entire toaster, he is also responsible for checking to see
if the toaster meets quality standards. In addition, Bort determines the pace at which he works
and schedules repairs for the equipment used to make the components for the toaster. This
best describes job...
A) engineering
,B) rotation
C) enrichment
D) sociotechnical systems
E) none of the above
C) enrichment (does more than the normal person does)
According to Hackman and Oldham's job characteristics model, the three critical psychological
states are
A) growth-need-strength, MPS, autonomy
B) skill variety, autonomy, feedback
C) knowledge of results, responsibility, meaningfulness
D) loving, touching, squeezing
C) knowledge of results, responsibility, meaningfulness
Donny and Marie are reliant on each other to make their music magic. This relationship is most
characteristic of ________________ interdependence.
A) sequential
B) reciprocal
C) pooled
D) linear
E) none of the above
B) reciprocal
, Which of the following is an individual difference factor in Hackman & Oldham's job
characteristics model?
A) autonomy
B) task identity
C) skill variety
D) (job) feedback
E) none of the above
E) none of the above
Which of the following is used to calculate MPS?
A) task identity
B) skill variety
C) autonomy
D) A and B
E) all of the above
E) all of the above
Which of the following is most likely a statement made by a person with an accommodating
conflict handling style?
A) "If it makes other people happy, I am all for it"
B) "I insist that my position be accepted during a disagreement."
C) "I give in to others if they are willing to meet me halfway."
D) "I try to dig into an issue and find a solution good for all of us."
A) "If it makes other people happy, I am all for it"
Correct Answers
Homer's group is having a conflict over who will lead the group. According to the five-stage
model of group/team development, the next stage will be
A) performing
B) norming
C) forming
D) adjourning
E) none of the above
B) norming
Juby convened a group to help deal with a sudden increase of complaints about customer
service. This group can be best described as a(n) _____________ group.
A) friendship
B) taskforce
C) informal
D) self-managed
E) all of the above
B) taskforce
The five stages of group development (in order) are: forming, norming, storming, performing,
and adjourning. This statement is
A) true
,B) false
B) false
Forming, storming, norming, performing, adjourning
Which of the following is NOT a symptom of groupthink?
A) collective rationalization
B) self-appointed mindguards
C) an illusion of vulnerability
D) self (individual) censorship
E) none of the above
C) illusion of vulnerability
Which of the following was identified as a way to reduce social loafing?
A) make individual contributions identifiable
B) make individuals feel like they are making a valuable contribution to the group
C) keep the group as small as possible
D) all of the above
D) all of the above
Not only does Bort get to assemble the entire toaster, he is also responsible for checking to see
if the toaster meets quality standards. In addition, Bort determines the pace at which he works
and schedules repairs for the equipment used to make the components for the toaster. This
best describes job...
A) engineering
,B) rotation
C) enrichment
D) sociotechnical systems
E) none of the above
C) enrichment (does more than the normal person does)
According to Hackman and Oldham's job characteristics model, the three critical psychological
states are
A) growth-need-strength, MPS, autonomy
B) skill variety, autonomy, feedback
C) knowledge of results, responsibility, meaningfulness
D) loving, touching, squeezing
C) knowledge of results, responsibility, meaningfulness
Donny and Marie are reliant on each other to make their music magic. This relationship is most
characteristic of ________________ interdependence.
A) sequential
B) reciprocal
C) pooled
D) linear
E) none of the above
B) reciprocal
, Which of the following is an individual difference factor in Hackman & Oldham's job
characteristics model?
A) autonomy
B) task identity
C) skill variety
D) (job) feedback
E) none of the above
E) none of the above
Which of the following is used to calculate MPS?
A) task identity
B) skill variety
C) autonomy
D) A and B
E) all of the above
E) all of the above
Which of the following is most likely a statement made by a person with an accommodating
conflict handling style?
A) "If it makes other people happy, I am all for it"
B) "I insist that my position be accepted during a disagreement."
C) "I give in to others if they are willing to meet me halfway."
D) "I try to dig into an issue and find a solution good for all of us."
A) "If it makes other people happy, I am all for it"
