BUSMHR 3200 Exam 2 (Inks) (OSU) QUESTIONS WITH ANSWERS

BUSMHR 3200 Exam 2 (Inks) (OSU) |\ |\ |\ |\ |\ |\




QUESTIONS WITH ANSWERS |\ |\




________________ and _________________ are the engines of human |\ |\ |\ |\ |\ |\ |\ |\


performance - CORRECT ANSWERS ✔✔motivation, engagement
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total rewards - CORRECT ANSWERS ✔✔the sum total of all the
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things in the work experience that affect an employee
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motivation - CORRECT ANSWERS ✔✔psychological (and
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physiological) processes that underlie the direction, intensity, &
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persistence of behavior or thought |\ |\ |\ |\




Fundamental "equation" regarding performance - CORRECT
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ANSWERS ✔✔P=AxMxO (p=performance, a=ability,
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m=motivation, o=opportunity) |\




Why so many theories of motivation? - CORRECT ANSWERS
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✔✔people are motivated in different ways ; the same person can
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be motivated in different ways at different times ; complex
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challenge


needs - CORRECT ANSWERS ✔✔physiological or psychological
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deficiencies that arouse & drive behavior
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,Maslow's Hierarchy of Needs - CORRECT ANSWERS ✔✔strict
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hierarchy, can only work on 1 need at a time (physiological,
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safety, social/love, esteem, self-actualization)
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Alderfer's ERG Theory - CORRECT ANSWERS ✔✔not a strict
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hierarchy (existence, relatedness, growth)
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McClelland's Need Theory - CORRECT ANSWERS ✔✔Need for |\ |\ |\ |\ |\ |\ |\ |\


Achievement (n-Ach, accomplish something difficult) ; Need for |\ |\ |\ |\ |\ |\ |\ |\


Affiliation (n-Affil, spend time in social relationships & activities) ;
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Need for Power (n-Pow, influence, coach, teach, or encourage
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others to achieve) |\ |\




Job Design Approaches to Motivation - CORRECT ANSWERS ✔✔job
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enlargement, enrichment (more responsibilities/promotion),
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rotation, crafting, simplification, characteristics
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Job Characteristics Model (Hackman & Oldham) - CORRECT
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ANSWERS ✔✔Core Job Characteristics --> Critical Psychological
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States --> Outcomes |\ |\




Equity Theory - CORRECT ANSWERS ✔✔has its roots in cognitive
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dissonance theory (Festinger) ; is perceived ; tangible & |\ |\ |\ |\ |\ |\ |\ |\ |\


intangibles are relevant ; the "referent other" can be another
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person, another potential job, etc. ; equitable not equal
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Adams' Equity Theory - CORRECT ANSWERS ✔✔outputs/inputs ;
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can be equitable or inequitable and can create dissonance &
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motivate behavior |\

,when equity exists but is not perceived, help others
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_____________________ - CORRECT ANSWERS ✔✔understand |\ |\ |\ |\




when inequity exists, work to ______________/________________ it -
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CORRECT ANSWERS ✔✔reduce, eliminate
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Expectancy Theory (Victor Vroom) - CORRECT ANSWERS ✔✔(Tier
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1) Effort --> Performance ---> Outcomes/Rewards ; (Tier 2) (ExP)
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Expectancy --> (PxO) Instrumentality --> Valence/Value of
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Outcome/Reward ; (Tier 3) Motivation |\ |\ |\ |\




___________ should be difficult & ambitious but achievable -
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CORRECT ANSWERS ✔✔goals
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quantify goals with the SMART acronym - CORRECT ANSWERS
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✔✔Specific, Measurable, Achievable, Relevant, Time-based
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distributive justice - CORRECT ANSWERS ✔✔the perceived
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fairness of how resources & rewards are distributed (decision
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itself)


procedural justice - CORRECT ANSWERS ✔✔the perceived
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fairness of the processes & procedures used to make allocated
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decisions

, interactional justice - CORRECT ANSWERS ✔✔the extent to which
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people feel fairly treated when decisions & procedures are
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implemented


job satisfaction - CORRECT ANSWERS ✔✔an affective or
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emotional response to one's job |\ |\ |\ |\




_____________________ assumes satisfaction plus a level of |\ |\ |\ |\ |\ |\ |\


excitement & enthusiasm about the work, energy/enthusiasm for
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the organization, & passion for what one does - CORRECT
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ANSWERS ✔✔engagement (employee engagement)
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extrinsic motivation - CORRECT ANSWERS ✔✔results from the
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potential or actual receipt of external rewards
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intrinsic motivation - CORRECT ANSWERS ✔✔occurs when an
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individual is inspired by "the positive internal feelings that are
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generated by doing well" |\ |\ |\




content theories - CORRECT ANSWERS ✔✔identify internal factors
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such as needs & satisfaction that energize employee motivation
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process theories - CORRECT ANSWERS ✔✔explain the process by
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which internal factors & situational factors influence employee
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motivation