C235 PRE-ASSESMENT QUESTIONS & ANSWERS
A company with limited resources wants to compete successfully in a rapidly changing
environment against larger, more established organizations. The company provides
training regarding tacit knowledge in an effort to differentiate itself in a strategic way.
What is an intangible asset on which the company can build a sustainable competitive
advantage? - Answers - Human capital
Human resource professionals offer a series of programs and activities that include
orientation, diversity, and total quality management.
Which activity is the human resources department performing? - Answers - Training
What does the ADDIE model suggest? - Answers - A continuous cycle
Which practice is allowed under the Age Discrimination in Employment Act of 1967
(ADEA)? - Answers - A company requires employees be at least 28 for promotion and
will not hire employees under age 18.
What are two stages of human resources competency? - Answers - Acquiring and
influencing
Which two actions are performed to develop a competency model for a leadership
position in an organization? - Answers - Determine traits of employees who are
leaders and identify the organization's top-performing leaders
An organization has determined managers need training on employee coaching.
Through coaching, managers engage employees in conversations to reflect on their
experiences and take action targeted toward high levels of performance and personal
and professional growth.
Which training method and related evaluation levels will ensure that managers have the
capability to coach employees accurately and effectively? - Answers - Role play
method and behavior evaluation
A large company is re-evaluating its current training and development programs and
has charged the human resource development director with conducting the needs
assessment. A key component that will help to shape the new programs is the amount
and type of resources the organization intends to commit to training.
Whom should the director contact for this information? - Answers - Senior leaders
An adult education class in engineering starts out discussing the subject briefly and
posing several basic questions. The class is then given several formulas related to the
, questions at hand, and the instructor begins working through examples to demonstrate
how the questions can be answered.
Which principle of adult learning is being used in this case? - Answers - Starting with a
problem-centered approach with immediate applications
A training program uses experimental learning experiences in which the trainees
discuss new technologies with the firm's best employees. The trainees are then given
the opportunity to test the products and give their opinion about their quality.
Which two types of learners would benefit from this training? - Answers - Converger
and Accommodator
Which adult learning principle has been used when adult learners tie the training
content to their job tasks? - Answers - Acknowledging and applying personal
experiences
An employer wants to have managers become familiar with all of the positions they will
be supervising by having the managers perform each job themselves.
Which type of training and development method is appropriate in this situation? -
Answers - Job rotation
Participants in a training program need to gain overview information on a topic about
which they know little. The number of participants in the training is very large, and the
trainer is an expert in the field.
Which delivery method is appropriate for this training setting? - Answers - Classroom
lecture
Which expertise is critical in instructing a group of adults? - Answers - Knowledge of
learning theories
An organization decided to implement a new service, and they are providing training to
employees so they can learn the new process. The training is expected to be highly
interactive.
Which venue should be selected for this training? - Answers - Conference center with
round tables
A company wants to offer its employees additional training as part of the company's
expansion into a new product line. The employees who are to receive the training are
located all around the world and work different hours of the day. The company wants
the employees to interact with one another and have meaningful discussions of the
material, but wants to limit the costs of bringing all of the employees together. The
A company with limited resources wants to compete successfully in a rapidly changing
environment against larger, more established organizations. The company provides
training regarding tacit knowledge in an effort to differentiate itself in a strategic way.
What is an intangible asset on which the company can build a sustainable competitive
advantage? - Answers - Human capital
Human resource professionals offer a series of programs and activities that include
orientation, diversity, and total quality management.
Which activity is the human resources department performing? - Answers - Training
What does the ADDIE model suggest? - Answers - A continuous cycle
Which practice is allowed under the Age Discrimination in Employment Act of 1967
(ADEA)? - Answers - A company requires employees be at least 28 for promotion and
will not hire employees under age 18.
What are two stages of human resources competency? - Answers - Acquiring and
influencing
Which two actions are performed to develop a competency model for a leadership
position in an organization? - Answers - Determine traits of employees who are
leaders and identify the organization's top-performing leaders
An organization has determined managers need training on employee coaching.
Through coaching, managers engage employees in conversations to reflect on their
experiences and take action targeted toward high levels of performance and personal
and professional growth.
Which training method and related evaluation levels will ensure that managers have the
capability to coach employees accurately and effectively? - Answers - Role play
method and behavior evaluation
A large company is re-evaluating its current training and development programs and
has charged the human resource development director with conducting the needs
assessment. A key component that will help to shape the new programs is the amount
and type of resources the organization intends to commit to training.
Whom should the director contact for this information? - Answers - Senior leaders
An adult education class in engineering starts out discussing the subject briefly and
posing several basic questions. The class is then given several formulas related to the
, questions at hand, and the instructor begins working through examples to demonstrate
how the questions can be answered.
Which principle of adult learning is being used in this case? - Answers - Starting with a
problem-centered approach with immediate applications
A training program uses experimental learning experiences in which the trainees
discuss new technologies with the firm's best employees. The trainees are then given
the opportunity to test the products and give their opinion about their quality.
Which two types of learners would benefit from this training? - Answers - Converger
and Accommodator
Which adult learning principle has been used when adult learners tie the training
content to their job tasks? - Answers - Acknowledging and applying personal
experiences
An employer wants to have managers become familiar with all of the positions they will
be supervising by having the managers perform each job themselves.
Which type of training and development method is appropriate in this situation? -
Answers - Job rotation
Participants in a training program need to gain overview information on a topic about
which they know little. The number of participants in the training is very large, and the
trainer is an expert in the field.
Which delivery method is appropriate for this training setting? - Answers - Classroom
lecture
Which expertise is critical in instructing a group of adults? - Answers - Knowledge of
learning theories
An organization decided to implement a new service, and they are providing training to
employees so they can learn the new process. The training is expected to be highly
interactive.
Which venue should be selected for this training? - Answers - Conference center with
round tables
A company wants to offer its employees additional training as part of the company's
expansion into a new product line. The employees who are to receive the training are
located all around the world and work different hours of the day. The company wants
the employees to interact with one another and have meaningful discussions of the
material, but wants to limit the costs of bringing all of the employees together. The
