RHM 175: FINAL EXAM REVIEW
QUESTIONS WITH DETAILED VERIFIED
ANSWERS
Who made dining a state occasion? Ans: Louis XIV (14th)
In general ___________, is "work for others". However, we do not
accept that definition as hospitality professionals. Instead, we define
_____________________ as a performance directed at satisfying the
needs of customers. Ans: service, good service
What illustration was on the study guide? Ans: The Multiplier Effect
A _________________ is a study commissioned by developers and
prepared by consultants that seek to determine the potential success of a
proposed business on a proposed site. Ans: feasibility
What is the international symbol of hospitality? Ans: Pineapple
Why do restaurants fail? Ans: Lack of business knowledge
Lack of technical knowledge
Lack of sufficient working capital
What does SWOT stand for? Ans: Strength, Weakness, Opportunities,
Threats
A restaurant's ____________ is usually the most important part of their
success. Ans: menu
_______ % of restaurant's fail within 3 years. Ans: 57%
Because the population is ________________ &
_____________________ more people will be able to dine out and travel
in the upcoming years. Ans: Growing (Aging) & Accumulating wealth
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What type of dining pioneered modern restaurants? Ans: French Dining
_________________________ is the ideal food cost percentage that
managers should expect when a menu item is prepared according to its
standard recipe. Ans: Standard Food Cost
The foundation of a restaurant concept is the ______________. Ans:
Menu
What are the steps of the strategic planning process? Ans: Perform a
SWOT
Formulate Strategies
Implement Strategies
Monitor + Evaluate Results
________________________: shows a restaurant's financial condition
on any given day. Ans: Balance Sheet
The goal is any cash control system is to ensure that what comes out of
the kitchen is ___________________, ______________________, and
_____________________. Ans: in fact served
recorded as safe
paid for
What are the three most important things that determine the amount
people spend on travel? Ans: Employment
Disposable income
Household Wealth
Prime Costs are _________________________________________.
Ans: the cost of food sold and payroll costs