2025/2026 UPDATE | QUESTIONS AND ANSWERS |
WITH ACTUAL SOLUTION!!
What does an end user need to access a GW app Answer - A supported web
browser and a valid username and password
What is one thing that determines what data is gathered on a claim intake
screen Answer - Type of claim (auto, homeowners)
When a user attempts to log into CC, what 3 pieces of info does the app
attempt to determine? Answer - 1. can the user be authenticated
2. what are the users roles
3. what is the users startup page
What is the purpose of an exposure? Answer - Used to track potential
payments on one coverage for one claimant
What are two mechanisms used to determine if a payment requires approval?
Answer - 1. Authority Limits
2. Transaction Approval Rules
What two mechanisms are referred to as a check? Answer - A physical paper
check and an EFT
, What is a set of activities on a claim called? Answer - A workplan
What are the three types of service requests? Answer - 1. Service only
2. Quote only
3 Quote and service
What is an incident? Answer - The 'what" that was lost or damaged
What are the six assignable objects in CC base configuration? Answer - 1.
Claims
2. Exposures
3. Activities
4. Service requests
5. Matter (litigation)
6. Subrogation
When does object assignment happen? Answer - Object creation and manual
object reassignment
What are the two basic building blocks of the CC org structure Answer - Users
and groups
What is the difference between a policy and a PolicyType in CC? Answer -
Policy - a product that is sold to customers, promises to pay money for
specified loss types. Contract between insured and insurer
PolicyType - Identifies the line of business associated with a policy, and
indicates the coverages (CoverageTypes) that can be associated with the policy