CORNERSTONE EXAM 5 | QUESTIONS AND ANSWERS
| 2025/2026 UPDATE | WITH COMPLETE SOLUTION!!
Who should initiate organizational change? Answer - Managers from all levels
in the company
A merger or acquisition represents what type of change program? Answer - A
structural change program
If an organization isn't primed for transition, how might you help it become
change-ready? Answer - Encourage participative work in your unit
What is the first step of change management? Answer - Define the business
problem
Is the following statement true or false? During a change initiative, managers
should focus their attention on generating near-term wins. Answer - True
An effective implementation plan: Answer - Is flexible and open to revision
What is the best way to communicate information about a change program to
employees? Answer - As often as necessary and in many ways possible
Is the following statement true or false? It is important to explain how people
will be rewarded for success in achieving a change. Answer - True
, If an employee opposes your change program, what should your first response
be? Answer - Encourage him to express his thoughts and then listen to his
concerns
Which of the following are examples of enabling structures? Answer - Training
programs
What are the types of change? Answer - Structural change.
Cost cutting change
Process change
Cultural change
Strategic purpose change
These programs attempt to reconfigure the organization in order to achieve
greater overall performance. Examples include mergers, acquisitions,
consolidations, divestitures, promotions, layoffs, or the arrival of a new leader.
Answer - Structural change
These programs focus on the elimination of nonessential activities or on other
methods for squeezing costs out of operations—for example, headcount,
expense, capital, or unit cost reductions; outsourcing; partnering; creating
industry alliances; or negotiating long term vendor contracts. Answer - cost
cutting change
These programs concentrate on altering how things get done. Examples include
reengineering a process or introducing a new technology. Answer - process
change
| 2025/2026 UPDATE | WITH COMPLETE SOLUTION!!
Who should initiate organizational change? Answer - Managers from all levels
in the company
A merger or acquisition represents what type of change program? Answer - A
structural change program
If an organization isn't primed for transition, how might you help it become
change-ready? Answer - Encourage participative work in your unit
What is the first step of change management? Answer - Define the business
problem
Is the following statement true or false? During a change initiative, managers
should focus their attention on generating near-term wins. Answer - True
An effective implementation plan: Answer - Is flexible and open to revision
What is the best way to communicate information about a change program to
employees? Answer - As often as necessary and in many ways possible
Is the following statement true or false? It is important to explain how people
will be rewarded for success in achieving a change. Answer - True
, If an employee opposes your change program, what should your first response
be? Answer - Encourage him to express his thoughts and then listen to his
concerns
Which of the following are examples of enabling structures? Answer - Training
programs
What are the types of change? Answer - Structural change.
Cost cutting change
Process change
Cultural change
Strategic purpose change
These programs attempt to reconfigure the organization in order to achieve
greater overall performance. Examples include mergers, acquisitions,
consolidations, divestitures, promotions, layoffs, or the arrival of a new leader.
Answer - Structural change
These programs focus on the elimination of nonessential activities or on other
methods for squeezing costs out of operations—for example, headcount,
expense, capital, or unit cost reductions; outsourcing; partnering; creating
industry alliances; or negotiating long term vendor contracts. Answer - cost
cutting change
These programs concentrate on altering how things get done. Examples include
reengineering a process or introducing a new technology. Answer - process
change
