Green Module: Medical Office Procedures Exam Review Question
And
swersAnWith Verified
Solutions
1. Why does an MOA
because youll be communicating with patients, collegues and
need to be an
other healthcare professionals on a regular basis good
excellent com-
communication is key to make ure information is being
municator
relayed clearly and correctly. Being an excellent
communicator also shows you are professional
2. List the 8 protocol
steps for sending an 1.proper address- double check it 2.always use subject line
email. 3.keep message short and to the point 4.no email "lingo"
proper spelling and grammar 5.answer promptly,
prioritize6.keep message thread intact by using "reply"
7.proofread 8.be aware of attachments and dont open
anything unless you know the source
3. List 7 technological
com- munication 1.email 2. fax 3.cell phones 4.pager 5. answering devices 6.
tools in a medical computers
office. 7. telephone
4. What is a fax
machine? What is it Next to the phone, it's the busiest machine in oflce, used to fax
used for? reports, prescriptions, test results (telephonic transmission of
scanned printed materials normally to a telephone number
connected to a printer)
5. List necessary steps
for the effective -Include/ make sure you receive a cover page so you know
operation of the fax how many pages to expect -keep a log of all fax
machine. List the transmissions nothing the same information as on the cover
pros and cons of the sheet -file the report that the machines print -watch for
fax machine expected faxes -Benefit: You dont have to look at things that
come in right away -Benefit: You can receive things quickly -Con:
Fax could be sent to wrong person -Con: You might not receive
all your pages
1/
9
, Green Module: Medical Office Procedures Exam Review Question
And
swersAnWith Verified
Solutions
6. Explain the benefits of us- -Displays information so you dont have to repeat it all the
time -they
ing signs in a medical of-can be easy for communication barriers because you can use
fice. images
-You can make steps for what the patient needs to do to make thing
run smoother and more ettective
2/
9
And
swersAnWith Verified
Solutions
1. Why does an MOA
because youll be communicating with patients, collegues and
need to be an
other healthcare professionals on a regular basis good
excellent com-
communication is key to make ure information is being
municator
relayed clearly and correctly. Being an excellent
communicator also shows you are professional
2. List the 8 protocol
steps for sending an 1.proper address- double check it 2.always use subject line
email. 3.keep message short and to the point 4.no email "lingo"
proper spelling and grammar 5.answer promptly,
prioritize6.keep message thread intact by using "reply"
7.proofread 8.be aware of attachments and dont open
anything unless you know the source
3. List 7 technological
com- munication 1.email 2. fax 3.cell phones 4.pager 5. answering devices 6.
tools in a medical computers
office. 7. telephone
4. What is a fax
machine? What is it Next to the phone, it's the busiest machine in oflce, used to fax
used for? reports, prescriptions, test results (telephonic transmission of
scanned printed materials normally to a telephone number
connected to a printer)
5. List necessary steps
for the effective -Include/ make sure you receive a cover page so you know
operation of the fax how many pages to expect -keep a log of all fax
machine. List the transmissions nothing the same information as on the cover
pros and cons of the sheet -file the report that the machines print -watch for
fax machine expected faxes -Benefit: You dont have to look at things that
come in right away -Benefit: You can receive things quickly -Con:
Fax could be sent to wrong person -Con: You might not receive
all your pages
1/
9
, Green Module: Medical Office Procedures Exam Review Question
And
swersAnWith Verified
Solutions
6. Explain the benefits of us- -Displays information so you dont have to repeat it all the
time -they
ing signs in a medical of-can be easy for communication barriers because you can use
fice. images
-You can make steps for what the patient needs to do to make thing
run smoother and more ettective
2/
9
