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AMCA CMAC EXAM 4 ACTUAL PREP
QUESTIONS AND WELL REVISED ANSWERS -
LATEST AND COMPLETE UPDATE WITH
VERIFIED SOLUTIONS – ASSURES PASS
Initiating and responding in a calm professional manner when communicating with
others is known as:
Select one:
a. diversity
b. flexibility
c. empathy
d. diplomacy
e. rationalization - - ANSWER: -d. diplomacy
If you are mailing information that is meant to be "CONFIDENTIAL," where
should the notation be typed on the envelope?
Select one:
a. to the right of the addressee's name
b. 3 lines below the return address
c. below the stamp
d. below the mailing address
e. bottom right - - ANSWER: -b. 3 lines below the return address
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When typing a physician's name as part of the inside address in a letter, which of
the following would be the correct format?
Select one:
a. DR. Daigle
b. Doctor Jeffrey L. Daigle
c. Jeffrey L. Daigle, MD
d. Doctor Daigle
e. Dr. Jeffrey L. Daigle, MD - - ANSWER: -c. Jeffrey L. Daigle, MD
If you have an appointment scheduled for a patient who speaks English as a 2nd
language, which communication technique would be the most effective at the time
of their visit to your office?
Select one:
a. communicating everything in writing
b. having an interpreter present
c. using nonverbal communication
d. making eye contact
e. speaking slowly and clearly - - ANSWER: -b. having an interpreter present
Which of the following demonstrates positive communication skill? Select one:
a. responding to the patient's stated problem by saying "let's discuss it"
b. ignoring a patient's anger
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c. asking the patient to talk about something more pleasant
d. telling an unhappy patient to "cheer up; things will get better"
e. giving advice to the patient although they may not have asked for it - -
ANSWER: -a. responding to the patient's stated problem by saying "let's discuss
it"
Which of the following is the foundation for developing good listening skills?
Select one:
a. moderate and clear vocal tone
b. paraphrasing
c. taking notes
d. good hygiene
e. sitting within someone's personal space - - ANSWER: -b. paraphrasing
You are employed at an OB/GYN practice. The physician has confirmed a
suspected pregnancy of one of your husband's family relatives. The relative
nervously lets you know that no one else knows about this office visit. The most
appropriate response is:
Select one:
a. "Be assured in knowing that I don't discuss or share any patient information
outside of the office.
b. "You should be very happy about this.
c. "If someone asks I'll only tell them you had an office appointment."
d. "Trust me, I'll only tell my husband.
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e. "This is such happy news, it should be shared." - - ANSWER: -a. "Be
assured in knowing that I don't discuss or share any patient information outside of
the office.
In the examination room, the patient tells you the reason for the office visit. Which
of the following terms defines the best response from you that will promote
positive communication?
Select one:
a. messaging
b. input
c. process
d. feedback
e. encoding - - ANSWER: -d. feedback
Which of the following terms is NOT 1 of the 5 Cs, or components, of
communication?
Select one:
a. cohesive
b. complete
c. concise
d. clear
e. consistent - - ANSWER: -e. consistent
AMCA CMAC EXAM 4 ACTUAL PREP
QUESTIONS AND WELL REVISED ANSWERS -
LATEST AND COMPLETE UPDATE WITH
VERIFIED SOLUTIONS – ASSURES PASS
Initiating and responding in a calm professional manner when communicating with
others is known as:
Select one:
a. diversity
b. flexibility
c. empathy
d. diplomacy
e. rationalization - - ANSWER: -d. diplomacy
If you are mailing information that is meant to be "CONFIDENTIAL," where
should the notation be typed on the envelope?
Select one:
a. to the right of the addressee's name
b. 3 lines below the return address
c. below the stamp
d. below the mailing address
e. bottom right - - ANSWER: -b. 3 lines below the return address
,2|Page
When typing a physician's name as part of the inside address in a letter, which of
the following would be the correct format?
Select one:
a. DR. Daigle
b. Doctor Jeffrey L. Daigle
c. Jeffrey L. Daigle, MD
d. Doctor Daigle
e. Dr. Jeffrey L. Daigle, MD - - ANSWER: -c. Jeffrey L. Daigle, MD
If you have an appointment scheduled for a patient who speaks English as a 2nd
language, which communication technique would be the most effective at the time
of their visit to your office?
Select one:
a. communicating everything in writing
b. having an interpreter present
c. using nonverbal communication
d. making eye contact
e. speaking slowly and clearly - - ANSWER: -b. having an interpreter present
Which of the following demonstrates positive communication skill? Select one:
a. responding to the patient's stated problem by saying "let's discuss it"
b. ignoring a patient's anger
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c. asking the patient to talk about something more pleasant
d. telling an unhappy patient to "cheer up; things will get better"
e. giving advice to the patient although they may not have asked for it - -
ANSWER: -a. responding to the patient's stated problem by saying "let's discuss
it"
Which of the following is the foundation for developing good listening skills?
Select one:
a. moderate and clear vocal tone
b. paraphrasing
c. taking notes
d. good hygiene
e. sitting within someone's personal space - - ANSWER: -b. paraphrasing
You are employed at an OB/GYN practice. The physician has confirmed a
suspected pregnancy of one of your husband's family relatives. The relative
nervously lets you know that no one else knows about this office visit. The most
appropriate response is:
Select one:
a. "Be assured in knowing that I don't discuss or share any patient information
outside of the office.
b. "You should be very happy about this.
c. "If someone asks I'll only tell them you had an office appointment."
d. "Trust me, I'll only tell my husband.
, 4|Page
e. "This is such happy news, it should be shared." - - ANSWER: -a. "Be
assured in knowing that I don't discuss or share any patient information outside of
the office.
In the examination room, the patient tells you the reason for the office visit. Which
of the following terms defines the best response from you that will promote
positive communication?
Select one:
a. messaging
b. input
c. process
d. feedback
e. encoding - - ANSWER: -d. feedback
Which of the following terms is NOT 1 of the 5 Cs, or components, of
communication?
Select one:
a. cohesive
b. complete
c. concise
d. clear
e. consistent - - ANSWER: -e. consistent
