Business and Professional
Communication 2nd Edition
ST
UV
TEST BANK
IA
?_
Kory Floyd
AP
PR
Comprehensive Test Bank for Instructors
OV
and Students
ED
© Kory Floyd. All rights reserved. Reproduction or distribution without permission is
prohibited.
??
©DREAMSHUB
, Test Bank for Business and Professional Communication (2nd Edition)
ISBN: 9781260262551
Authors: Kory Floyd, Peter W. Cardon
ST
Chapter 1: Communicating for Professional Success
Chapter 2: Culture, Diversity, and Global Engagement
Chapter 3: Verbal and Nonverbal Messages
UV
Chapter 4: Listening and Learning
Chapter 5: Perspective Taking
Chapter 6: Effective Team Communication
Chapter 7: Effective Meetings
Chapter 8: Career Communication
IA
Chapter 9: Interviewing Successfully
Chapter 10: Writing across Media
Chapter 11: Major Goals for Presentations
?_
Chapter 12: Planning and Crafting Presentations
Chapter 13: Finding Support for Your Presentation Goals
Chapter 14: Rehearsing and Delivering Successful Presentations
AP
PR
OV
ED
??
©DREAMSHUB
, Student name:__________
1) Communication can most usefully be understood as a(n)
A) innate human ability.
ST
B) art form for which a chosen few possess raw talent.
C) skill acquired gradually through practice.
D) blunt tool that will always fail to accomplish its goal.
E) task that can be accomplished only in written rather than verbal form.
UV
2) One reason we communicate is to strengthen our bond with people close to us or, in other
words, to serve our __________ needs.
A) relational
IA
B) identity
C) informational
D) instrumental
?_
E) transactional
3) When Ferdinand interacts with friends and family through text messaging, he uses slang and
AP
other informal language. While at work, he uses more professional, formal language in his
emails. In this sense, Ferdinand is using language to meet his__________ needs.
A) relational
B) identity
C) informational
PR
D) instrumental
E) transactional
OV
4) When Elisha asks questions during her meeting with her supervisor to get clarification on her
assignment, she is using communication to fill her__________ needs.
A) relational
B) identity
C) informational
ED
D) instrumental
E) transactional
??
Version 1 1
, 5) Takis, a graphic designer, consults with his supervisors and peers about the brochure he is
creating for a financial planning firm. This communication is driven by his __________
needs.
ST
A) relational
B) identity
C) fundamental
D) instrumental
UV
E) transactional
6) At a strategy meeting, Csaba’s boss tells everyone not to discuss the strategy with clients
until it has been approved by the chief marketing officer. This is an example of
IA
a(n)__________ rule.
A) implicit
B) abstract
?_
C) nonverbal
D) explicit
E) dimensional
AP
7) Unspoken rules about communication behavior, such as knowing not to bother your boss
while she has her office door closed, are known as
A) elective affinities.
B) implicit rules.
PR
C) public ordinances.
D) corrective behaviors.
E) explicit rules.
OV
8) What is an example of verbal communication?
A) Nariman nods his head to indicate that he would like a piece of cake.
B) Sharona smiles to show her employee that she is pleased with how the client meeting
went.
ED
C) Ginny writes an email to the office manager to request new chairs.
D) Cian looks his interviewer in the eye to project confidence and reliability.
E) Francisca wears a suit to a formal business dinner to appear professional.
??
Version 1 2
Communication 2nd Edition
ST
UV
TEST BANK
IA
?_
Kory Floyd
AP
PR
Comprehensive Test Bank for Instructors
OV
and Students
ED
© Kory Floyd. All rights reserved. Reproduction or distribution without permission is
prohibited.
??
©DREAMSHUB
, Test Bank for Business and Professional Communication (2nd Edition)
ISBN: 9781260262551
Authors: Kory Floyd, Peter W. Cardon
ST
Chapter 1: Communicating for Professional Success
Chapter 2: Culture, Diversity, and Global Engagement
Chapter 3: Verbal and Nonverbal Messages
UV
Chapter 4: Listening and Learning
Chapter 5: Perspective Taking
Chapter 6: Effective Team Communication
Chapter 7: Effective Meetings
Chapter 8: Career Communication
IA
Chapter 9: Interviewing Successfully
Chapter 10: Writing across Media
Chapter 11: Major Goals for Presentations
?_
Chapter 12: Planning and Crafting Presentations
Chapter 13: Finding Support for Your Presentation Goals
Chapter 14: Rehearsing and Delivering Successful Presentations
AP
PR
OV
ED
??
©DREAMSHUB
, Student name:__________
1) Communication can most usefully be understood as a(n)
A) innate human ability.
ST
B) art form for which a chosen few possess raw talent.
C) skill acquired gradually through practice.
D) blunt tool that will always fail to accomplish its goal.
E) task that can be accomplished only in written rather than verbal form.
UV
2) One reason we communicate is to strengthen our bond with people close to us or, in other
words, to serve our __________ needs.
A) relational
IA
B) identity
C) informational
D) instrumental
?_
E) transactional
3) When Ferdinand interacts with friends and family through text messaging, he uses slang and
AP
other informal language. While at work, he uses more professional, formal language in his
emails. In this sense, Ferdinand is using language to meet his__________ needs.
A) relational
B) identity
C) informational
PR
D) instrumental
E) transactional
OV
4) When Elisha asks questions during her meeting with her supervisor to get clarification on her
assignment, she is using communication to fill her__________ needs.
A) relational
B) identity
C) informational
ED
D) instrumental
E) transactional
??
Version 1 1
, 5) Takis, a graphic designer, consults with his supervisors and peers about the brochure he is
creating for a financial planning firm. This communication is driven by his __________
needs.
ST
A) relational
B) identity
C) fundamental
D) instrumental
UV
E) transactional
6) At a strategy meeting, Csaba’s boss tells everyone not to discuss the strategy with clients
until it has been approved by the chief marketing officer. This is an example of
IA
a(n)__________ rule.
A) implicit
B) abstract
?_
C) nonverbal
D) explicit
E) dimensional
AP
7) Unspoken rules about communication behavior, such as knowing not to bother your boss
while she has her office door closed, are known as
A) elective affinities.
B) implicit rules.
PR
C) public ordinances.
D) corrective behaviors.
E) explicit rules.
OV
8) What is an example of verbal communication?
A) Nariman nods his head to indicate that he would like a piece of cake.
B) Sharona smiles to show her employee that she is pleased with how the client meeting
went.
ED
C) Ginny writes an email to the office manager to request new chairs.
D) Cian looks his interviewer in the eye to project confidence and reliability.
E) Francisca wears a suit to a formal business dinner to appear professional.
??
Version 1 2
