STATE FARM AUTO ADJUSTER CERTIFICATION
EXAM QUESTIONS AND ANSWERS
1. ACV - ANSWER: actual cash value
2. After Market Parts - ANSWER: Parts produced by a 3rd party for use on
automobiles.
3. Betterment - ANSWER: An improvement made to and automobile that
increases its value, rather than a repair that simply maintains its current value
4. BL - ANSWER: Blend
5. Blend - ANSWER: This operation is equal to half the RF time on a panel.
Blend would be necessary if an adjacent panel required some paint so the color
would match. If damage is within 18" of an adjacent panel then blend. Allow 36" if
it is a metallic or gold paint, because the paints are hard to match.
6. Bridge - ANSWER: Bridging occurs between 2 surfaces painted at the same
time. A good example would be seen between a molding and the panel
Eventually the bridge will crack between the two and the integrity of the paint will
deteriorate. Bridging is most often related to R&I. If a shoes does not strip a
panel naked then bridging will most likely occur.
7. CEG - ANSWER: Collision Estimating Guide
8. Collision Estimating Guide - ANSWER: A reference for how much time the
average mechanic or painter will require performing a specific task.
9. Clean and Retape - ANSWER: When an adhesive molding, nameplate, or
emblem is removed and reinstalled. The painter must clean the glue off and
apply a new coat.
10. Clear Coat - ANSWER: is used to seal in the color pigment on a panel. Most
vehicles have two stage paint which is first coat color, second coat clear.
11. Corrosion Protection - ANSWER: This material is applied to the underside of a
panel to prevent corrosion. This protection needs to be considered when
estimating damage repair.
12. Deductible - ANSWER: An amount, stated on the policy , for which the policy
holder is responsible. Deductibles are assessed on a per incident basis.
13. Depreciation - ANSWER: The decrease in the market value of a vehicle over
time. The amount of yearly depreciation is affected by variables including car
, STATE FARM AUTO ADJUSTER CERTIFICATION
EXAM QUESTIONS AND ANSWERS
condition, resale market supply and demand, and reputation of the manufacturer
and or model.
14. DOL - ANSWER: Date of Loss
15. Date of Loss - ANSWER: The date when the damage occurred.
16. EFS - ANSWER: Estimator Fact Sheet
17. Estimator Fact Sheet - ANSWER: the fact sheet is accompanied with each
claim. Before evaluating the damage you will need to verify all information on the
efs. It will have important information such as the deductible, VIN, and date of
loss.
18. Flex Additive - ANSWER: This is added to the paint when applying it to a
plastic part. Plastic parts will bend slightly with wind and the paint must be
flexible to prevent cracking.
19. HSLA - ANSWER: High Strength Low Alloy
20. High Strength Low Alloy - ANSWER: A high strength, light weight metal
commonly used for hoods on some pickups and cars. HLSA requires more heat
and is difficult to repair.
21. Indemnify - ANSWER: An insurance company is responsible to return their
policy holder to Pre-Loss conditions.
22. LKQ - ANSWER: Like Kind and Quality
23. Like Kind and Quality - ANSWER: Used parts of similar quality to those they
are replacing. These will most likely be used when it is difficult or impossible to
get new OEM parts.
24. Long Expansion - ANSWER: Commonly called the "snowflake" in Mitchell. It
will be your best friend. Long Expansion contains often repeated operations that
will be used in writing an estimate.
25. Magnuson - Moss Act - ANSWER: Manufacturer cannot void a warranty if
aftermarket parts are used as long as the aftermarket parts meet or exceed the
manufacturer's specifications.
EXAM QUESTIONS AND ANSWERS
1. ACV - ANSWER: actual cash value
2. After Market Parts - ANSWER: Parts produced by a 3rd party for use on
automobiles.
3. Betterment - ANSWER: An improvement made to and automobile that
increases its value, rather than a repair that simply maintains its current value
4. BL - ANSWER: Blend
5. Blend - ANSWER: This operation is equal to half the RF time on a panel.
Blend would be necessary if an adjacent panel required some paint so the color
would match. If damage is within 18" of an adjacent panel then blend. Allow 36" if
it is a metallic or gold paint, because the paints are hard to match.
6. Bridge - ANSWER: Bridging occurs between 2 surfaces painted at the same
time. A good example would be seen between a molding and the panel
Eventually the bridge will crack between the two and the integrity of the paint will
deteriorate. Bridging is most often related to R&I. If a shoes does not strip a
panel naked then bridging will most likely occur.
7. CEG - ANSWER: Collision Estimating Guide
8. Collision Estimating Guide - ANSWER: A reference for how much time the
average mechanic or painter will require performing a specific task.
9. Clean and Retape - ANSWER: When an adhesive molding, nameplate, or
emblem is removed and reinstalled. The painter must clean the glue off and
apply a new coat.
10. Clear Coat - ANSWER: is used to seal in the color pigment on a panel. Most
vehicles have two stage paint which is first coat color, second coat clear.
11. Corrosion Protection - ANSWER: This material is applied to the underside of a
panel to prevent corrosion. This protection needs to be considered when
estimating damage repair.
12. Deductible - ANSWER: An amount, stated on the policy , for which the policy
holder is responsible. Deductibles are assessed on a per incident basis.
13. Depreciation - ANSWER: The decrease in the market value of a vehicle over
time. The amount of yearly depreciation is affected by variables including car
, STATE FARM AUTO ADJUSTER CERTIFICATION
EXAM QUESTIONS AND ANSWERS
condition, resale market supply and demand, and reputation of the manufacturer
and or model.
14. DOL - ANSWER: Date of Loss
15. Date of Loss - ANSWER: The date when the damage occurred.
16. EFS - ANSWER: Estimator Fact Sheet
17. Estimator Fact Sheet - ANSWER: the fact sheet is accompanied with each
claim. Before evaluating the damage you will need to verify all information on the
efs. It will have important information such as the deductible, VIN, and date of
loss.
18. Flex Additive - ANSWER: This is added to the paint when applying it to a
plastic part. Plastic parts will bend slightly with wind and the paint must be
flexible to prevent cracking.
19. HSLA - ANSWER: High Strength Low Alloy
20. High Strength Low Alloy - ANSWER: A high strength, light weight metal
commonly used for hoods on some pickups and cars. HLSA requires more heat
and is difficult to repair.
21. Indemnify - ANSWER: An insurance company is responsible to return their
policy holder to Pre-Loss conditions.
22. LKQ - ANSWER: Like Kind and Quality
23. Like Kind and Quality - ANSWER: Used parts of similar quality to those they
are replacing. These will most likely be used when it is difficult or impossible to
get new OEM parts.
24. Long Expansion - ANSWER: Commonly called the "snowflake" in Mitchell. It
will be your best friend. Long Expansion contains often repeated operations that
will be used in writing an estimate.
25. Magnuson - Moss Act - ANSWER: Manufacturer cannot void a warranty if
aftermarket parts are used as long as the aftermarket parts meet or exceed the
manufacturer's specifications.
