STATION AGENT EXAM # 3 2025/2026
QUESTIONS AND ANSWERS 100% PASS
What do you do if you get a report of a lost child? - ANS 1) Obtain info. @where and how the
child was lost.
2) Try to determine if the child may be in the station or on a train.
3) Immediately comtact Comspec @ O.C.C or BPS.
4) Provide a detailed descriptiion including: Gender, Age, Ethnicity, Name, Clothing, Special
comditions, and relationship to reporting party.
When dialing 911 from a station's pay phone, who will answer the call? - ANS BPS will answer
the call.
Unless calls are placed from Embarcadero-24th street, then SFPD will answer the call.
What is a Service Animal? - ANS An animal that is individually trained to perform a task for a
person with a disability.
What is required if you want to sell anything on District Property? - ANS 1) You must be in the
Free area. You need a Concession's Permit from BRt's Real Estate Services / Department: Right
of way Management Division, Ext. # 6882
How would a request for a Special Tours be handled? - ANS S/A must refer all customers
inquiries regarding Tours to the Govt. and Community Relations Dept. @ ext. 6235
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Are people allowed to sell items at the station. - ANS * They must have Written Authorization
from Right of Way Management Dept. Real Estate at ext.: 6882
May Patrons smoke in the Free Area? - ANS No. Smoking is prohibited within 25 feet of any
Public entrance.
What do you do if the Media arrives @ your station to covering News Event? - ANS Contact
Communication department @ ext.# 7110.
If they arrive outside of normal business hours, the as/A shall contact the O.C.C Manager @ ext.
4152.
What is the procedure to follow if Media Personnel requests access to District Property? -
ANS Verify that the crew has a Letter of Authorization from the Communication's
Department.
How do you handle a person using an altered ticket? - ANS * Make a reasonable attempt to
retain the ticket for evidence for BPS
* Contact BPS to explain the situation
* Write a U. O.R and include ID and info. of situation
*'Fax U.O.R to Line Foreworker
What are the steps to follow when you witness someone using a Discount ticket improperly? -
ANS * Use good judgment to determine if the customer has made an honest mistake.
* Advise the customer on correct use of ticket
* Try to make a reasonable attempt to confiscate
* If confiscated, complete a U.O.R
* Advise the customer to buy a blue ticket
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, * Attempt to collect a fare for ride taken (Refund/Payment form should be completed)
* Avoid altercations
* Allow customer to exit
* Contact BPS and T.S
What should you avoid doing if you observe someone using a discount ticket improperly) -
ANS Never imply the person is being accused of an illegal act.
AFC Colors: - ANS Green= Normal ( In service)
Gray= Offline
Yellow: Warning ( ex.: Low Stock, but still In service)
Orange= Out of Service
Red = Alarm
Black = Indicates Aisle Dierction
How should a S/A handle a repeat Fare evader? - ANS * Contact BPS
* Explain the situation and details
* Complete a U.O.R providing as many details as possible
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS 100% PASS
What do you do if you get a report of a lost child? - ANS 1) Obtain info. @where and how the
child was lost.
2) Try to determine if the child may be in the station or on a train.
3) Immediately comtact Comspec @ O.C.C or BPS.
4) Provide a detailed descriptiion including: Gender, Age, Ethnicity, Name, Clothing, Special
comditions, and relationship to reporting party.
When dialing 911 from a station's pay phone, who will answer the call? - ANS BPS will answer
the call.
Unless calls are placed from Embarcadero-24th street, then SFPD will answer the call.
What is a Service Animal? - ANS An animal that is individually trained to perform a task for a
person with a disability.
What is required if you want to sell anything on District Property? - ANS 1) You must be in the
Free area. You need a Concession's Permit from BRt's Real Estate Services / Department: Right
of way Management Division, Ext. # 6882
How would a request for a Special Tours be handled? - ANS S/A must refer all customers
inquiries regarding Tours to the Govt. and Community Relations Dept. @ ext. 6235
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Are people allowed to sell items at the station. - ANS * They must have Written Authorization
from Right of Way Management Dept. Real Estate at ext.: 6882
May Patrons smoke in the Free Area? - ANS No. Smoking is prohibited within 25 feet of any
Public entrance.
What do you do if the Media arrives @ your station to covering News Event? - ANS Contact
Communication department @ ext.# 7110.
If they arrive outside of normal business hours, the as/A shall contact the O.C.C Manager @ ext.
4152.
What is the procedure to follow if Media Personnel requests access to District Property? -
ANS Verify that the crew has a Letter of Authorization from the Communication's
Department.
How do you handle a person using an altered ticket? - ANS * Make a reasonable attempt to
retain the ticket for evidence for BPS
* Contact BPS to explain the situation
* Write a U. O.R and include ID and info. of situation
*'Fax U.O.R to Line Foreworker
What are the steps to follow when you witness someone using a Discount ticket improperly? -
ANS * Use good judgment to determine if the customer has made an honest mistake.
* Advise the customer on correct use of ticket
* Try to make a reasonable attempt to confiscate
* If confiscated, complete a U.O.R
* Advise the customer to buy a blue ticket
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, * Attempt to collect a fare for ride taken (Refund/Payment form should be completed)
* Avoid altercations
* Allow customer to exit
* Contact BPS and T.S
What should you avoid doing if you observe someone using a discount ticket improperly) -
ANS Never imply the person is being accused of an illegal act.
AFC Colors: - ANS Green= Normal ( In service)
Gray= Offline
Yellow: Warning ( ex.: Low Stock, but still In service)
Orange= Out of Service
Red = Alarm
Black = Indicates Aisle Dierction
How should a S/A handle a repeat Fare evader? - ANS * Contact BPS
* Explain the situation and details
* Complete a U.O.R providing as many details as possible
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
