NURS 101 FINAL EXAM QUESTIONS WITH CORRECT VERIFIED ANSWERS | 100% PASS (A+ CERTIFIE

NURS 101 FINAL EXAM QUESTIONS WITH CORRECT VERIFIED ANSWERS | 100% PASS (A+ CERTIFIE 1. nurse-client relationship Correct Answer nurse establishes, directs and takes responsibility -clients needs are the priority -defined boundaries -length of the relationship is related to the clients need for nursing care and is time limited -unequal power related to the nurse's position within the care team 2. personal relationships Correct Answer equal responsibility to establish and maintain relationship -focuses on the interest or pleasure of all individuals involved -can occur anywhere -may last a lifetime -relatively equal power, each may shift 3. 5 components to the nurse-client relationship: 1. Trust 2. Respect 3. Professional Intimacy 4. Empathy 5. Power 4. Trust Correct Answer trust in a relationship is fragile -once broken, difficult to re-establish -clients are in a vulnerable position -the art of making promises 5. how do we build trust? Correct Answer listening and acknowledging what they have to say -being honest 6. Respect Correct Answer to have the humility to appreciate that the patient is more than a set of symptoms or a diagnosis 7. Professional Intimacy Correct Answer Present in the type of care and services nurses provide -may be physical activities, ie: bathing, toileting -also involve the psychological, social and spiritual care that we provide -having access to patients personal information 8. Empathy Correct Answer understanding, validating and resonating with the meaning that the healthcare experience holds for the client -important to maintain appropriate emotional distance to ensure objectivity and appropriate professional response 9. Empathy vs Sympathy Correct Answer empathy: validating the patient's feelings -sympathy: pity 10. nurse-client relationship is one of unequal power, what do we have more of? Correct Answer knowledge -authority -influence -access to information -ability to advocate 11. CNO Standard Statements: 1. Therapeutic Communication 2. Client-centred care 3. Maintaining boundaries 4. Protecting the client from abuse 12. Person Centred Care Correct Answer Person-centred care (PCC) relationships are a subset in which nurses and other health providers engage with people in need of care -Based on the premise that each person's personalized experience of an illness, injury or disease is a total human experience -Consists of 4 components: 1) Holistic 2) Respectful 3) Individualized 4) Empowering 13. Phases of a Person-Centered Relationship: Pre-interaction Orientation Working Termination 14. Pre-Interaction Phase: Self Management Strategies: - authenticity - presence Setting Realistic Goals Preparing to meet the person or the family 15. Orientation Phase Correct Answer Clarifying the purpose of the relationship -Establishing trust -Where to start with assessment -Sharing information -Using empathetic responses -Defining the problem(s) -Understanding the person's perspective -Defining goals 16. Working Phase Correct Answer supporting the person's self management strategies -tuning into the person's response patterns -shared decision making -defusing challenging behaviours -giving constructive feedback 17. Termination Phase Correct Answer when treatment outcomes are achieved, or the person is discharged/transferred to another healthcare provider or setting -jointly evaluate the person's response to the care provided and what goals have been achieved -where possible, ending the relationship should be identified well before it actually occurs 18. Types of Communication Relationships: nurse-client relationship nurse-family relationship nurse & interprofessional care team nurse & community 19. Linear vs Transactional Models of Communication: Linear: sender, message, receiver, communication channels, context (NO feedback) Transactional: More complex, reciprocal interaction process, input/throughput/output, feedback loops (What I say may affect what you say, what I respond with might affect what you do) 20. Forms of Communication Correct Answer Verbal -Non-verbal -Written -Visual -Listening 21. Verbal: Use of medical terminology, tone, formal/informal 22. Non-Verbal: Facial expressions, body language, appearance, posture, eye contact, touch (when appropriate) The strongest and most important form of communication 23. Written: Documentation, use of acronyms, writing emails, providing written instructions, research papers, social media 24. Visual: Visual aids, demonstrations, physical models, illustrations 25. Listening: Active listening Listening responses: -Clarifying -Restating -Paraphrasing -Reflection -Summarizing -Silence 26. Active Listening: Being fully present in the moment and listening without distraction or interruptions -Involves processing and reflecting throughout an interaction; moves beyond hearing to understanding 27. Why are active listening skills important to develop Correct Answer They are important for: Relationships Problem-Solving Collaboration Negotiation 28. Strategies for Active Listening Correct Answer Provide authentic and timed nonverbal cues to show that you are listening -Natural but direct eye contact -Facial expressions -Head movement when appropriate -Body and face turned toward the person -Phone away 29. ACTIVE LISTENING (Nonverbal): S = sit facing the person O = keep an open posture L = lean toward the person E = Initiate and maintain eye contact R = Relax 30. open-ended questions Correct Answer questions that are open to interpretation -cannot be answered by yes or no