WVU BCOR 370 FINAL EXAM QUESTIONS &
ANSWERS
Control - Answer -The process of monitoring activities and correcting deviations from
standards
Feedforward control - Answer -Control at input; anticipates problems.
Concurrent control - Answer -Control during process; corrects problems as they
happen
Feedback control - Answer -Control at output; corrects problems after they occur (US
historically likes this one best)
Financial statements are an example of... - Answer -Feedback/post-action control
Quality management - Answer -consistent conformance to customer expectations
Ideas of quality management (4) - Answer -1. intense focus on customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
Team - Answer -a group of individuals engaged in collective work that requires joint
effort and generates positive synergy
Synergy - Answer -when output is greater than the sum total of inputs
4 types of teams - Answer -Functional, cross-functional, problem-solving, self-managed
Functional team - Answer -team that works within a department of an organization
Cross-functional team - Answer -team that is made up of different department members
problem-solving team - Answer -team whose purpose is to solve a specific problem
self-managed team - Answer -team where members manage themselves, leadership
shared, very popular
4 stages of team development - Answer -1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
, Characteristics of effective teams - Answer -clear unity of purpose
self-conscious
clear & demanding goals
informal, comfortable, relaxed
extensive participation in discussions
freedom to express ideas
disagreement is viewed as good
general agreement on decisions
everyone carries their weight
frequent constructive criticism
shared leadership
Characteristics of groupthink - Answer -social pressure against divergent views
self-censorship of ideas
illusion of invulnerability
striving for illusion of unanimity
stereotyped views of enemies
illusion of morality
Characteristics of teamthink - Answer -encourages divergent views
open expression of ideas
awareness of limitations
recognition of individual opinions
utilization of non-stereotypical views
recognition of ethical consequences
Communication - Answer -process in which a sender encodes a message, then a
receiver decodes it into something meaningful, and responds with feedback
nonverbal communication - Answer -facial expressions, tone of voice, gestures, body
movements
percent of verbal communications - Answer -7%
percent of vocal communication - Answer -38%
percent of facial communication - Answer -55%
barriers to communication - Answer -differing perceptions
language differences
noise
conflicting nonverbal cues
poor listening
conflict - Answer -real or perceived differences in interest between 2 or more people,
groups, or organizations
ANSWERS
Control - Answer -The process of monitoring activities and correcting deviations from
standards
Feedforward control - Answer -Control at input; anticipates problems.
Concurrent control - Answer -Control during process; corrects problems as they
happen
Feedback control - Answer -Control at output; corrects problems after they occur (US
historically likes this one best)
Financial statements are an example of... - Answer -Feedback/post-action control
Quality management - Answer -consistent conformance to customer expectations
Ideas of quality management (4) - Answer -1. intense focus on customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
Team - Answer -a group of individuals engaged in collective work that requires joint
effort and generates positive synergy
Synergy - Answer -when output is greater than the sum total of inputs
4 types of teams - Answer -Functional, cross-functional, problem-solving, self-managed
Functional team - Answer -team that works within a department of an organization
Cross-functional team - Answer -team that is made up of different department members
problem-solving team - Answer -team whose purpose is to solve a specific problem
self-managed team - Answer -team where members manage themselves, leadership
shared, very popular
4 stages of team development - Answer -1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
, Characteristics of effective teams - Answer -clear unity of purpose
self-conscious
clear & demanding goals
informal, comfortable, relaxed
extensive participation in discussions
freedom to express ideas
disagreement is viewed as good
general agreement on decisions
everyone carries their weight
frequent constructive criticism
shared leadership
Characteristics of groupthink - Answer -social pressure against divergent views
self-censorship of ideas
illusion of invulnerability
striving for illusion of unanimity
stereotyped views of enemies
illusion of morality
Characteristics of teamthink - Answer -encourages divergent views
open expression of ideas
awareness of limitations
recognition of individual opinions
utilization of non-stereotypical views
recognition of ethical consequences
Communication - Answer -process in which a sender encodes a message, then a
receiver decodes it into something meaningful, and responds with feedback
nonverbal communication - Answer -facial expressions, tone of voice, gestures, body
movements
percent of verbal communications - Answer -7%
percent of vocal communication - Answer -38%
percent of facial communication - Answer -55%
barriers to communication - Answer -differing perceptions
language differences
noise
conflicting nonverbal cues
poor listening
conflict - Answer -real or perceived differences in interest between 2 or more people,
groups, or organizations
