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5 Steps of Listening
receiving, attending to, understanding, responding too, and
recalling sounds and visual images.
U
Internal Noice
Occurs while a person is trying to speak. It can cause the
person to lose sight of what he wants to say or is trying to
communicate.
Semantic Noise
A type of disturbance in the transmission of a message that
interferes with the interpretation of a message due to the
ambiguity in words, sentences or symbols used in
transmission of the message.
,Amplification
Action Oriented Listeners
Those who prefer to receive brief, to-the-point, accurate
information for decision making or for initiating a course of
action. For example, a supervisor who requires brief
summaries from department heads and does not want to bat
around details in long meetings.
Content Oriented Listeners
Those who prefer to be intellectually challenged by messages-
they prefer complex, detailed information. For example, a
supervisor reviews the success of a fund fund-raising event by
requesting data analyzing the effectiveness of her team's
publicity campaign instead of asking to hear about team
members' experiences.
Eavesdropping
Intentionally listening in on private conversations
,Individualistic Cultures and Listening
Cultures that value independence and personal achievement;
individual goals over group or societal goals. Contrast
collectivistic cultures.
Collectivistic Cultures and Listening
Cultures that emphasize group identity, interpersonal
harmony, and the well-being of in-groups. Collectivistic
cultures also value the importance of belonging to groups that
look after members in exchange for loyalty.
Long Term Memory
The part of your mind devoted to permanent information
storage.
10 Principles of Listening
, Mental Bracketing
Systematically putting aside thoughts that aren't relevant to
the interaction at hand if your attention wanders when
listening- for example, by consciously dismissing your worries
about an upcoming exam in order to focus on a customers
request at work.
Mnemonics
Devices that aid memory. For example, the mnemonic Roy G.
Biv is commonly used to recall the order of the seven colors of
the rainbow.
People Oriented Listeners
Those who view listening as an opportunity to establish
commonalities between themselves and others. For example,
Carl enjoys Elaine's descriptions of the triumphs and truths
and difficulties she's had learning to snowboard
Provocateurs