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MQM 227 – Operations Management | 100 Exam Questions on Forecasting, Scheduling, Aggregate Planning, TOC | Illinois State University

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This document presents 100 multiple-choice and true/false questions with correct answers from Exam 2 of MQM 227 – Operations Management at Illinois State University. The content extensively covers forecasting principles—including time-series models (moving average, exponential smoothing), causal and qualitative forecasting (Delphi, regression), and CPFR collaboration. Students are tested on forecast accuracy, tracking signals, and the appropriate use of forecasting tools based on data availability and business context. Additional focus is placed on project management and scheduling techniques, including PERT/CPM, slack time, crashing, project phases, and Gantt chart interpretation. In-depth questions on capacity planning, bottlenecks, utilization, and the Theory of Constraints (TOC) are also included. Aggregate planning topics span level and chase strategies, workforce and inventory decisions, and demand management tools such as promotions, reservations, and complementary offerings. The document supports conceptual clarity and practical application, making it a powerful resource for students of operations management, project management, supply chain, business analytics, and industrial engineering. It is ideal for exam preparation and mastering complex planning and scheduling decisions within operational contexts. Keywords: operations management, MQM 227, forecasting, time series, exponential smoothing, CPFR, regression, project management, PERT, CPM, crashing, scheduling, capacity planning, bottlenecks, TOC, aggregate planning, chase strategy, level strategy, demand management, Gantt chart, utilization

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MQM 227 Exam 2 with Correct Answers

Which of the following statements is incorrect?




a. The purpose of forecast accuracy is to determine when the forecasting

method is no longer tracking actual demand and should be reset.

b. Forecasting is only used to predict future events.

c. Through planning, we consciously attempt to alter future events.

d. Whenever demand is not constrained by capacity, inventory, or other

management policies; the forecasting of demand should be the same as

the forecasting of sales.

e. The purpose of forecast accuracy is to monitor predictable demand

observations or outliers (which should be carefully evaluated and perhaps

,excluded from data analysis). - 🧠 ANSWER ✔✔e. The purpose of forecast

accuracy is to monitor predictable demand observations or outliers (which

should be carefully evaluated and perhaps excluded from data analysis).




Correct: The purpose is to monitor erratic demand observations.

Which of the following statements is incorrect?




a. The critical path is the one that takes the longest time to complete.

b. Crash times are applied to all activities on the critical path(s).

c. PERT requires three time estimates for each activity: an optimistic, most

likely, and pessimistic time estimate.

d. Slag (if any) is the difference between ES and LS at each operation.

e. PERT refers to the program evaluation review technique. - 🧠 ANSWER

✔✔b. Crash times are applied to all activities on the critical path(s).

,Correct: Crash times are only applied to the critical path.




D is wrong if not a typo.

Which of the following statements is incorrect?




a. Forecasts will almost always be incorrect because the future is relatively

uncertain.

b. When a major employer leaves an area, past sales data may not be a

reliable predictor of the future.

c. Qualitative forecasting methods are useful when past data is not reliable

predictors of the future.




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, d. In forecasting, a lack of data may occur when the product is a new

innovation or invention.

e. Quantitative forecasting methods are useful when there is a lack of data.

- 🧠 ANSWER ✔✔e. Quantitative forecasting methods are useful when there

is a lack of data.




Correct: They are useful with ample data.

Which of the following tasks do not occur during the scheduling phase of a

project?




a. Finish all work

b. Develop a detailed work-breakdown structure

c. Estimate the time required for each task

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