ITM-RH-3
FOR ASSIGNMENT 1 & 2: TOTAL 45 minutes
ASSIGNMENT 1 - THEORY QUESTIONS (20 points: 4 points per question)
Below you to answer briefly the 5 theory questions in the appropriate text boxes.
Make sure your answer fits in the text box. Save your document regularly under your
last name and id code, for example Jansen187635.
1. What is “lean” as business strategy?
Lean is a business strategy and above all a way of working in which everything and everyone in
the company focusses on creating value for the customer in all processes.
2. Describe what use visualization of a process with a swim lane has.
This is a flowchart that visually distinguishes duties and responsibilities from one
another and it shows sub-processes. You can see the process from beginning to
end with the different steps.
3. Measuring business processes is seen as an important part of process
management.
What use does it have for managers?
By measuring the processes elements the managers can make sure to perform
better than the competitors. So it is a comparing strategy.
, ITM-RH-3
4. Describe in your own words what a Pareto analysis is.
The pareto technique is about the 80/20 rule. It is about the idea that by doing
20% of the work you have 80% of the benefit of the job.
5. Describe in your own words what a Fishbone-analysis is.
A tool which visualizes the categorized causes of a problem in order to identify
where the problem comes from. (To see where the origin lays)
When ready with these 5 questions continue with assignment 2 on the next page!
FOR ASSIGNMENT 1 & 2: TOTAL 45 minutes
ASSIGNMENT 1 - THEORY QUESTIONS (20 points: 4 points per question)
Below you to answer briefly the 5 theory questions in the appropriate text boxes.
Make sure your answer fits in the text box. Save your document regularly under your
last name and id code, for example Jansen187635.
1. What is “lean” as business strategy?
Lean is a business strategy and above all a way of working in which everything and everyone in
the company focusses on creating value for the customer in all processes.
2. Describe what use visualization of a process with a swim lane has.
This is a flowchart that visually distinguishes duties and responsibilities from one
another and it shows sub-processes. You can see the process from beginning to
end with the different steps.
3. Measuring business processes is seen as an important part of process
management.
What use does it have for managers?
By measuring the processes elements the managers can make sure to perform
better than the competitors. So it is a comparing strategy.
, ITM-RH-3
4. Describe in your own words what a Pareto analysis is.
The pareto technique is about the 80/20 rule. It is about the idea that by doing
20% of the work you have 80% of the benefit of the job.
5. Describe in your own words what a Fishbone-analysis is.
A tool which visualizes the categorized causes of a problem in order to identify
where the problem comes from. (To see where the origin lays)
When ready with these 5 questions continue with assignment 2 on the next page!
