Support Value acttivities
3 common tools to analyze competitive Intelligence - Answer-- The 5 Forces Model (
For evaluating industry attactiveness)
- The 3 generic strategies ( for choosing a business focus)
- The value chain analysis ( for executing business strategies)
3 Generic Stategies - Answer-1) Broad Cost leadership
2) Broad differentiation
3) Focused Strategy
Accounting - Answer-records, measures, and reports monetary transactions
Accounting - Answer-Records, measures, and reports monetary transactions
Analytical Information - Answer-All organizational information, its primary purpose being
to support the performance of managerial analysis or semi-structured decisions
Application Program Interface (API) - Answer-set of routines, protocols, and tools for
building software applications
Application Programming Interface (API) - Answer-A set of routines, protocols, and tools
for building software applications
Artificial Intelligence - Answer-Simulates human thinking and behavior, such as the
ability to reason and learn
As-Is Process Models - Answer-Business process model that represents the current
state of the operation that has been mapped, without any specific improvements or
changes to existing processes
Asynchronous Communication - Answer-Communication such as email in which the
message and the response do not occur at the same time
Automation - Answer-The process of computerizing manual tasks, making them more
efficient and effective and dramatically lowering operational costs
B2B - Answer-Business 2 Business: 75%-85% of eCommerce
,B2C - Answer-Business to Consumers, applies to any business that sells its products or
services to consumers over the internet.
Benchmarking - Answer-A process of continuously measuring system results,
comparing those results to optimal system performance (benchmark values), and
identifying steps and procedures to improve system performance
Benchmarks - Answer-Baseline values the system seeks to attain
Bottlenecks - Answer-When resources reach full capacity and cannot handle any
additional demands
Brick-and-Mortar - Answer-traditional businesses with actual stores in which trade or
retail occurs; it does NOT exist solely on the internet
Broad Market and High cost - Answer-Neiman Marcus, products at high price for
affluent consumers.
Broad Market and Low cost - Answer-Walmart, products at low cost for cost- conscious
consumer.
Business Intelligence - Answer-Is information collected from multiple sources for
strategic decision making. Internal and External data.
Business Model - Answer-A plan that details how a company creates, delivers, and
generates revenues
Business process - Answer-Is standardized set of activities that accomplish a specific
task.
Business Process Improvement - Answer-The attempt to understand and measure the
current process and make performance improvements accordingly
Business Process Model - Answer-A graphic description of a process, showing the
sequence of process tasks, which is developed for a specific purpose and from a
selected viewpoint
Business Process Modeling (Mapping) - Answer-The activity of creating a detailed
flowchart or process map of a work process that shows its inputs, tasks, and activities in
a structured sequence.
Business Process Reengineering - Answer-The analysis and redesign of workflow
within and between enterprises
Business Process Reengineering Model - Answer-Set project scope > study competition
> create new processes > implement solution
, Business-Facing Processes - Answer-Business processes that are invisible to the
external customer but essential to the effective management of the business; back-
office processes
Bussiness Strategy - Answer-Is a leadership plan that achieves a secific set of goals or
objectives.
Buyer Power - Answer-The ability of a buyer to affect price.
C2B - Answer-Is the exchange of products, services, or information over the Internet
between consumers and businesses. Example: www.priceline.com
C2C - Answer-transactions between consumers through online sites such as eBay.com
Challenges of Ebusiness (4) - Answer-(1) Identifying limited market segments, (2)
managing consumer trust, (3) ensuring consumer protection, (4) adhering to taxation
rules
Chief Information Officer - Answer-responsible for overseeing all uses of MIS and
ensuring the MIS strategically aligns with business goals and objectives
Chief Information Officer ( CIO) - Answer-Responsible for :
- Overseeing all uses of MIS
- Endurinf MIS strategically aligns with business goals and objectives.
Chief Knowledge Officer - Answer-responsible for collecting, maintaining, and
distributing company knowledge
Chief Knowledge Officer (CKO) - Answer-Responsible for collecting, maintaining and
distributing company knowledge.
Chief Privacy Officer - Answer-responsible for ensuring the ethical and legal use of
information within a company
Chief Privacy Officer ( CPO) - Answer-Responsible for ensuring the ethical and legal
use of information within a company.
Chief Security Officer - Answer-responsible for ensuring the security of business
systems and developing strategies and safe guards against attacks by hackers and
viruses
Chief Security Officer (CSO) - Answer-Responsible for ensuring the security and
developing strategies and safeguards against attacks by hackers and viruses.