HSM 101 - Into to Hospitality || QUESTIONS WITH
COMPLETE SOLUTIONS!!
Who is the best judge of service quality? correct answers The person receiving the service,
not the manager.
What is service? correct answers Meeting customers' needs in the way they want and expect
What is marketing and how does it influence demand? correct answers Prices are constantly
moving
What are the different marketing segments? correct answers Indulgers, dreamers,
economizers, adventurers, worriers
What is the new trend in travel and tourism? correct answers Technology since it is always
changing
Who are the Quality group of travelers? correct answers The group of people who want the
best experience and willing to pay for it
What are problems that can occur in third world country tourism? correct answers Locals feel
more exposed to racial tension; gap between locals and tourists
What is ecotourism? correct answers Responsible travel to natural areas that conserves the
environment and improves the well-being of local people
What are advantages of working in the hospitality industry? correct answers More career
options, varied work, creativity, long-term growth
Who is the hotel controller and what are the responsibilities? correct answers Accounting
department; credit, payroll, guest accounts, cashiering, budgets
Advantages of working for a chain-affiliated hotel correct answers Better training,
opportunity for advancement, benefits
Who is the person in charge of maintaining the hotel's computer system? correct answers
Management Information System (MIT)
What are the tasks of the food and beverage manager? correct answers Direct
production/service of food and beverages, train dining room/kitchen staff
What is a food contract company? correct answers Hired by organizations whose major
business purpose is not food service, but still offer it (hospitals)
What food service operation requires the least amount of capital to start up? correct answers
Catering
How would you dress for a job interview of management position? correct answers Wear
what you would on the job, but slightly better
, What should be included on a resume? correct answers Name, address, phone number,
education, skills/experience, languages, hobbies
Which types of restaurants have more kitchen and dining room staff per guests? correct
answers Fine dining, luxury hotels
What is the focus of quick-service restaurants? correct answers Convince
What is determined first when developing a restaurant's concept? correct answers Create
menu
What is ambiance? correct answers Guests, decor, lighting, theme
A menu's design is... correct answers tied to the restaurants concept
Why do luxury hotels charge high prices? correct answers They have a higher food cost then
some other restaurants
What is the goal of menu analysis? correct answers Optimal mix of popular and profitable
items
What is the statement of income? correct answers Operations for a period of time
Definition of food cost correct answers Cost of food used in production of menu items
What is a purchase specifications? correct answers Description of food items to order from
supplier
How to get food cost percentage? correct answers Cost of food / food sales
What is the goal of restaurants cash control? correct answers Make sure that all food ordered
by guests are written down and paid for
What are soft brands? correct answers Independent hotels joined onto a hotel chain system to
gain access to certain sytems
What is a center city hotel? correct answers Hotels located in downtown areas built in the last
40 years
What is a management company? correct answers Grouped to market together to be apart of
the same referral systems
What is a timeshare property? correct answers A property that someone will visit every year
at the same time for the same length; some will purchase a condominium
What is an Air BNB? correct answers Short term rentals out of a home/apartment
How are hotels organized? correct answers Functional area departments based on service
provided
COMPLETE SOLUTIONS!!
Who is the best judge of service quality? correct answers The person receiving the service,
not the manager.
What is service? correct answers Meeting customers' needs in the way they want and expect
What is marketing and how does it influence demand? correct answers Prices are constantly
moving
What are the different marketing segments? correct answers Indulgers, dreamers,
economizers, adventurers, worriers
What is the new trend in travel and tourism? correct answers Technology since it is always
changing
Who are the Quality group of travelers? correct answers The group of people who want the
best experience and willing to pay for it
What are problems that can occur in third world country tourism? correct answers Locals feel
more exposed to racial tension; gap between locals and tourists
What is ecotourism? correct answers Responsible travel to natural areas that conserves the
environment and improves the well-being of local people
What are advantages of working in the hospitality industry? correct answers More career
options, varied work, creativity, long-term growth
Who is the hotel controller and what are the responsibilities? correct answers Accounting
department; credit, payroll, guest accounts, cashiering, budgets
Advantages of working for a chain-affiliated hotel correct answers Better training,
opportunity for advancement, benefits
Who is the person in charge of maintaining the hotel's computer system? correct answers
Management Information System (MIT)
What are the tasks of the food and beverage manager? correct answers Direct
production/service of food and beverages, train dining room/kitchen staff
What is a food contract company? correct answers Hired by organizations whose major
business purpose is not food service, but still offer it (hospitals)
What food service operation requires the least amount of capital to start up? correct answers
Catering
How would you dress for a job interview of management position? correct answers Wear
what you would on the job, but slightly better
, What should be included on a resume? correct answers Name, address, phone number,
education, skills/experience, languages, hobbies
Which types of restaurants have more kitchen and dining room staff per guests? correct
answers Fine dining, luxury hotels
What is the focus of quick-service restaurants? correct answers Convince
What is determined first when developing a restaurant's concept? correct answers Create
menu
What is ambiance? correct answers Guests, decor, lighting, theme
A menu's design is... correct answers tied to the restaurants concept
Why do luxury hotels charge high prices? correct answers They have a higher food cost then
some other restaurants
What is the goal of menu analysis? correct answers Optimal mix of popular and profitable
items
What is the statement of income? correct answers Operations for a period of time
Definition of food cost correct answers Cost of food used in production of menu items
What is a purchase specifications? correct answers Description of food items to order from
supplier
How to get food cost percentage? correct answers Cost of food / food sales
What is the goal of restaurants cash control? correct answers Make sure that all food ordered
by guests are written down and paid for
What are soft brands? correct answers Independent hotels joined onto a hotel chain system to
gain access to certain sytems
What is a center city hotel? correct answers Hotels located in downtown areas built in the last
40 years
What is a management company? correct answers Grouped to market together to be apart of
the same referral systems
What is a timeshare property? correct answers A property that someone will visit every year
at the same time for the same length; some will purchase a condominium
What is an Air BNB? correct answers Short term rentals out of a home/apartment
How are hotels organized? correct answers Functional area departments based on service
provided
