MHR 300 Exam 3 || Complete Exam File: High-Scoring
Q&A Set!!
Upward Communication correct answers From you to your managers
Keep your boss informed
Focus on solutions - not problems
Pay attention to how you frame your message
Follow chain of command
Downward Communication correct answers From you to your employees
Encourage communication from your people
Ask for employee opinions
Demonstrate respect for associates
Show interest in their ideas
Maintain positive approach
Role Differentiation correct answers distinguishing exactly who is responsible for what
Synergy correct answers what results when working together creates something that's greater
than each individual contribution
Balanced Participation correct answers making sure that each part does what they're supposed
to be doing and not overpowering each other
Multiplicative Approach correct answers when everyone knows what everyone else is doing,
and everyone is contributing to the completion of the task --> very effective
ex: each presents their part while the others listen and critique/enhance, the entire product is
also added together and critiqued at the end
Additive Approach correct answers when everyone has an assigned piece that they work on
the entire time and then all are added together at the end (not as effective)
Key Takeaway from Team Management correct answers anything learned outside the office
will fail unless it is implemented and actually integrated in daily activities
Stages of Group Development correct answers 1. Forming
2. Storming
3. Norming
4. Performing
Forming Stage correct answers When group is first put together
Strategies:
Ensure group gets to know each other
Clear direction/sense of purpose
Recognize Members needs
complete simple tasks (early successes)
establish team communication system
Storming Stage correct answers Most likely stage to encounter failure
, when the group first starts figuring out what to do and how to do it
Take a positive focus
reinforce ground rules
reassure that team conflict is normal
deal openly with conflict
Norming Stage correct answers "calm after the storm", harmony group cohesiveness,
formation of norms
use less task structure
ensure that the team does not rely on one member
facilitate healthy conflict
Performing Stage correct answers when the team "hits is stride"
self-facilitation
celebrate successes
encourage and challenge toward further growth
encourage members to rotate roles
reflect on the process
McCaskey Framework correct answers thing for analyzing teams
help understand why a team isn't functioning correctly
help find misalignments within the team
Context --> People/Task Reqs/Formal Org --> Group Culture --> Outcomes
Job Skills 2013 correct answers Clear Communications
Personal Branding
Flexibility
Productivity Improvement
Leadership correct answers process of influencing others in order to achieve organizational
objectives
big picture focus, long-term, vision-oriented
Management correct answers more of a short-term micro focus of influencing others
setting action plans and supporting them
The Leadership Multiplier correct answers There is only ONE of you and you cannot do all
the work yourself but you can increase your influence if you get others interested in your
cause
Servant Leadership correct answers you sit at the "bottom" and ask what YOU can do for
your employees rather than them always doing things for you - being humble
these leaders are out and about and empower others
open with their employees, help them reach their goals
help the external community as well
House's Path-Goal Theory correct answers used to match a leader to a situation or match a
leaders behavior to a situation
considers Leaders behavior, aspects of work environment, the subordinates to achieve high
performance and satisfaction
Q&A Set!!
Upward Communication correct answers From you to your managers
Keep your boss informed
Focus on solutions - not problems
Pay attention to how you frame your message
Follow chain of command
Downward Communication correct answers From you to your employees
Encourage communication from your people
Ask for employee opinions
Demonstrate respect for associates
Show interest in their ideas
Maintain positive approach
Role Differentiation correct answers distinguishing exactly who is responsible for what
Synergy correct answers what results when working together creates something that's greater
than each individual contribution
Balanced Participation correct answers making sure that each part does what they're supposed
to be doing and not overpowering each other
Multiplicative Approach correct answers when everyone knows what everyone else is doing,
and everyone is contributing to the completion of the task --> very effective
ex: each presents their part while the others listen and critique/enhance, the entire product is
also added together and critiqued at the end
Additive Approach correct answers when everyone has an assigned piece that they work on
the entire time and then all are added together at the end (not as effective)
Key Takeaway from Team Management correct answers anything learned outside the office
will fail unless it is implemented and actually integrated in daily activities
Stages of Group Development correct answers 1. Forming
2. Storming
3. Norming
4. Performing
Forming Stage correct answers When group is first put together
Strategies:
Ensure group gets to know each other
Clear direction/sense of purpose
Recognize Members needs
complete simple tasks (early successes)
establish team communication system
Storming Stage correct answers Most likely stage to encounter failure
, when the group first starts figuring out what to do and how to do it
Take a positive focus
reinforce ground rules
reassure that team conflict is normal
deal openly with conflict
Norming Stage correct answers "calm after the storm", harmony group cohesiveness,
formation of norms
use less task structure
ensure that the team does not rely on one member
facilitate healthy conflict
Performing Stage correct answers when the team "hits is stride"
self-facilitation
celebrate successes
encourage and challenge toward further growth
encourage members to rotate roles
reflect on the process
McCaskey Framework correct answers thing for analyzing teams
help understand why a team isn't functioning correctly
help find misalignments within the team
Context --> People/Task Reqs/Formal Org --> Group Culture --> Outcomes
Job Skills 2013 correct answers Clear Communications
Personal Branding
Flexibility
Productivity Improvement
Leadership correct answers process of influencing others in order to achieve organizational
objectives
big picture focus, long-term, vision-oriented
Management correct answers more of a short-term micro focus of influencing others
setting action plans and supporting them
The Leadership Multiplier correct answers There is only ONE of you and you cannot do all
the work yourself but you can increase your influence if you get others interested in your
cause
Servant Leadership correct answers you sit at the "bottom" and ask what YOU can do for
your employees rather than them always doing things for you - being humble
these leaders are out and about and empower others
open with their employees, help them reach their goals
help the external community as well
House's Path-Goal Theory correct answers used to match a leader to a situation or match a
leaders behavior to a situation
considers Leaders behavior, aspects of work environment, the subordinates to achieve high
performance and satisfaction
