MHR 523 Final || Final Exam Edition: Pass with A+
Accuracy!!
Orientation correct answer long term socialization process between employee and employer
problems with orientation programs correct answer too much info in a short time can
overwhelm new employees
too many forms to fill out
little or no orientation provided
hr info can be too broad
Onboarding correct answer a procedure for providing new employees with basic background
information about the firm and the job
Organizational Socialization correct answer The process by which people learn the norms and
roles that are necessary to function in a group or organization
Content of Orientation Programs correct answer -internal publications (handbooks,
newsletters, company history)
-facility tour and staff introductions
-job-related documents and explanation of duties, responsibilities
-expected training to be received
-performance appraisal criteria
Evaluation of Orientation Programs correct answer Employee reaction
-evaluate usefulness, job performance
Socialization effects
-assess progress towards understanding norms
Cost/benefit analysis
-compare costs of program (e.g. materials, time) to benefits (e.g. fewer errors, rate of
productivity)
How can you prepare employees for the encounter? correct answer Hazing - a type of
initiation requirements
E.g. swallowing a goldfish to get into a fraternity
Shows commitment of new members
Training correct answer the process of teaching employees the basic skills/competencies that
they need to perform their jobs
, short-term efforts to impart information and instructions related to the job
part of organization's strategic plan
considered investment in human capital
Five step training process correct answer 1) Training needs analysis
2) instructional design
3) validation
4) implementation
5) evaluation of training
(TIVIE)
Five step training process
Step 1: Training Needs Analysis correct answer Task Analysis (new employees)
-break down job into tasks and skills
-determine where each each task and skill is best learned
Performance Analysis (current employees)
-verify any performance deficiencies and determine whether they are best resolved through
training or other means
-Can't do vs won't do
Five step training process
Step 2: Instructional Design correct answer prepare curriculum
ensure that training materials support learning objectives
ensure the quality and effectiveness of program elements
Traditional Training Techniques:
classroom training
on the job training
job instructions
e-learning
Five step training process
Step 3: Validation correct answer -an often-overlooked step
-ensures that objectives are accomplished
-pilot study or run-through using representative audience
-collect feedback and assess participants
-make revisions based on results
Five step training process
Step 4: Implementation correct answer -roll out or schedule delivery by professional trainers
Accuracy!!
Orientation correct answer long term socialization process between employee and employer
problems with orientation programs correct answer too much info in a short time can
overwhelm new employees
too many forms to fill out
little or no orientation provided
hr info can be too broad
Onboarding correct answer a procedure for providing new employees with basic background
information about the firm and the job
Organizational Socialization correct answer The process by which people learn the norms and
roles that are necessary to function in a group or organization
Content of Orientation Programs correct answer -internal publications (handbooks,
newsletters, company history)
-facility tour and staff introductions
-job-related documents and explanation of duties, responsibilities
-expected training to be received
-performance appraisal criteria
Evaluation of Orientation Programs correct answer Employee reaction
-evaluate usefulness, job performance
Socialization effects
-assess progress towards understanding norms
Cost/benefit analysis
-compare costs of program (e.g. materials, time) to benefits (e.g. fewer errors, rate of
productivity)
How can you prepare employees for the encounter? correct answer Hazing - a type of
initiation requirements
E.g. swallowing a goldfish to get into a fraternity
Shows commitment of new members
Training correct answer the process of teaching employees the basic skills/competencies that
they need to perform their jobs
, short-term efforts to impart information and instructions related to the job
part of organization's strategic plan
considered investment in human capital
Five step training process correct answer 1) Training needs analysis
2) instructional design
3) validation
4) implementation
5) evaluation of training
(TIVIE)
Five step training process
Step 1: Training Needs Analysis correct answer Task Analysis (new employees)
-break down job into tasks and skills
-determine where each each task and skill is best learned
Performance Analysis (current employees)
-verify any performance deficiencies and determine whether they are best resolved through
training or other means
-Can't do vs won't do
Five step training process
Step 2: Instructional Design correct answer prepare curriculum
ensure that training materials support learning objectives
ensure the quality and effectiveness of program elements
Traditional Training Techniques:
classroom training
on the job training
job instructions
e-learning
Five step training process
Step 3: Validation correct answer -an often-overlooked step
-ensures that objectives are accomplished
-pilot study or run-through using representative audience
-collect feedback and assess participants
-make revisions based on results
Five step training process
Step 4: Implementation correct answer -roll out or schedule delivery by professional trainers
