ICRM PART 1 ACTUAL EXAM SCRIPT 2026
QUESTIONS AND ANSWERS 100% CORRECT
◉ planning. Answer: Process of setting objectives and determining how
those objectives are to be achieved in an uncertain future. The
management function concerned with guiding the activities of
employees in the appropriate direction.
◉ organizing. Answer: Process of determining how resources are
allocated and prepared to accomplish an organization's mission.
◉ directing/leading. Answer: Proces of making decisions about how to
influence people's behavior and then carrying out those decisions.
◉ controlling. Answer: Process of ascertaining whether organizational
objectives have been achieved and if not, determining what actions
should be taken to achieve them in the future.
◉ staffing. Answer: Involves the recruitment, selection, training,
evaluating, and other functions related to the utilization of human
resources. Some consider this a part of organizing.
,◉ classical management. Answer: Developed in the early 1900s;
consists of scientific management, administration and organization
management, human resources, and quality management.
◉ scientific management. Answer: "One best way" method, is the basis
for TQM.
◉ Frederick Taylor. Answer: Considered the father of scientific
management. Did time and motion studies and applied engineering
principles to the work done on the factory floor.
◉ Henry Gantt. Answer: Worked with Taylor. Developed chartig method
to schedule workers across a series of tasks (to complete a project).
Gantt charts are a precursor to today's PERT technique (program
evaluation review technique).
◉ Frank Gilbreath. Answer: Used time and motion studies to maximize
efficiency and effectiveness. Early advocate of scientific management.
Was the guy who was the father/central figure in Cheaper by the Dozen.
◉ administration and organization management. Answer: How
managers manage and organizations structured.
,◉ Henri Fayol. Answer: Clarified functions of management and refined
functions. Planning, organizing, commanding, coordinating, and
controlling. (Command and Coordination = Leadership)
◉ Max Weber. Answer: Defined bureaucracy as "the ideal or pure form
of organization"
◉ three types of authority. Answer: 1. Rational, legal authority (depends
on position) 2. Traditional authority (depends on legitimacy of person in
command) 3. Charismatic authority (depends on belief and trust of
followers)
◉ human resource theory. Answer: Managing as people rather than a
resource like money or time.
◉ Hawthorne Studies. Answer: Set of experiments that examined the
effects of workers' physical environment on their productivity. Showed
the importance of the social systems in a work group and the impact of
behavioral factors on productivity.
◉ Elton Mayo. Answer: Theorized that workers would be more
productive if managers SEEMED more concerned about them.
◉ behavioral science. Answer: Management approached concerned with
increasing productivity by focusing on understanding the human element
, in an organization - individuals and groups and how they can be
effectively and efficiently combined in a large organization.
◉ A.H. Maslow. Answer: Developed Hierarchy of Needs theory -
physiological, safety, love, esteem, self-actualization form a pyramid.
Believed that you coud not climb higher on the pyramid without meeting
the needs of the lower levels.
◉ Douglas Murray McGregor. Answer: Believed managers could be
divided into two groups (X and Y), based on their view of human nature.
◉ Theory X managers. Answer: 1. Believed workers naturally disliked
work and would avoid it if possible, 2. Because of this characteristic,
workers needed to be controlled or threatened to get the work
accomplished, 3. And workers preferred to be directed because they
don't want the responsibility to make decisions; lacking ambition, they
prefer security above all.
◉ Theory Y managers. Answer: 1. Believed work is as natural as play
and rest; 2. Workers will exercise self-direction and self control to obtain
objectives they are committed to; 3. Commitment to objectives is tied to
the rewards associated with their achievement; 4. Acceptance and
seeking of responsibility can be learned by workers under proper
conditions; 5. Capacity to exercise imagination, ingenuity, and creativity
towards solving organizational problems can be found throughout a
population, not just at the top; and 6. Under the conditions of modern
QUESTIONS AND ANSWERS 100% CORRECT
◉ planning. Answer: Process of setting objectives and determining how
those objectives are to be achieved in an uncertain future. The
management function concerned with guiding the activities of
employees in the appropriate direction.
◉ organizing. Answer: Process of determining how resources are
allocated and prepared to accomplish an organization's mission.
◉ directing/leading. Answer: Proces of making decisions about how to
influence people's behavior and then carrying out those decisions.
◉ controlling. Answer: Process of ascertaining whether organizational
objectives have been achieved and if not, determining what actions
should be taken to achieve them in the future.
◉ staffing. Answer: Involves the recruitment, selection, training,
evaluating, and other functions related to the utilization of human
resources. Some consider this a part of organizing.
,◉ classical management. Answer: Developed in the early 1900s;
consists of scientific management, administration and organization
management, human resources, and quality management.
◉ scientific management. Answer: "One best way" method, is the basis
for TQM.
◉ Frederick Taylor. Answer: Considered the father of scientific
management. Did time and motion studies and applied engineering
principles to the work done on the factory floor.
◉ Henry Gantt. Answer: Worked with Taylor. Developed chartig method
to schedule workers across a series of tasks (to complete a project).
Gantt charts are a precursor to today's PERT technique (program
evaluation review technique).
◉ Frank Gilbreath. Answer: Used time and motion studies to maximize
efficiency and effectiveness. Early advocate of scientific management.
Was the guy who was the father/central figure in Cheaper by the Dozen.
◉ administration and organization management. Answer: How
managers manage and organizations structured.
,◉ Henri Fayol. Answer: Clarified functions of management and refined
functions. Planning, organizing, commanding, coordinating, and
controlling. (Command and Coordination = Leadership)
◉ Max Weber. Answer: Defined bureaucracy as "the ideal or pure form
of organization"
◉ three types of authority. Answer: 1. Rational, legal authority (depends
on position) 2. Traditional authority (depends on legitimacy of person in
command) 3. Charismatic authority (depends on belief and trust of
followers)
◉ human resource theory. Answer: Managing as people rather than a
resource like money or time.
◉ Hawthorne Studies. Answer: Set of experiments that examined the
effects of workers' physical environment on their productivity. Showed
the importance of the social systems in a work group and the impact of
behavioral factors on productivity.
◉ Elton Mayo. Answer: Theorized that workers would be more
productive if managers SEEMED more concerned about them.
◉ behavioral science. Answer: Management approached concerned with
increasing productivity by focusing on understanding the human element
, in an organization - individuals and groups and how they can be
effectively and efficiently combined in a large organization.
◉ A.H. Maslow. Answer: Developed Hierarchy of Needs theory -
physiological, safety, love, esteem, self-actualization form a pyramid.
Believed that you coud not climb higher on the pyramid without meeting
the needs of the lower levels.
◉ Douglas Murray McGregor. Answer: Believed managers could be
divided into two groups (X and Y), based on their view of human nature.
◉ Theory X managers. Answer: 1. Believed workers naturally disliked
work and would avoid it if possible, 2. Because of this characteristic,
workers needed to be controlled or threatened to get the work
accomplished, 3. And workers preferred to be directed because they
don't want the responsibility to make decisions; lacking ambition, they
prefer security above all.
◉ Theory Y managers. Answer: 1. Believed work is as natural as play
and rest; 2. Workers will exercise self-direction and self control to obtain
objectives they are committed to; 3. Commitment to objectives is tied to
the rewards associated with their achievement; 4. Acceptance and
seeking of responsibility can be learned by workers under proper
conditions; 5. Capacity to exercise imagination, ingenuity, and creativity
towards solving organizational problems can be found throughout a
population, not just at the top; and 6. Under the conditions of modern
