IAHSS ADVANCED EXAM SCRIPT 2026 TEST
PAPER WITH VERIFIED SOLUTIONS
◉ The members of the inspection team Answer: Members of the
inspection team commonly include the following: Safety/Security
Director, risk manager, environmental services manager,
maintenance manager, and a representative from the nursing
department.
◉ Crime analysis Answer: Crime analysis is one of the most
important aspects of risk assessment and crime prevention. Crime
analysis is the ongoing, systematic process of collecting,
categorizing, analyzing, and disseminating timely and useful
information regarding crime, crime patterns, trends, and potential
suspects.
◉ What is the 5 step approach to crime analysis? Answer: 1. Collect
the data. 2. Collate the data. 3. Analyze the data. 4. Disseminate the
finding. 5. Gather and evaluate the feedback.
◉ What is the primary role of a security officer in crime prevention
Answer: Reduce the opportunity for a person to commit a crime.
,◉ Crime prevention is the anticipation, recognition, and appraisal of
a crime risk. It also involves what? Answer: Initiating some action to
remove or reduce the risk.
◉ What must be done about life safety deficiencies found in the
hazard surveillance tour? Answer: Correct them immediately.
◉ What is the purpose of crime analysis? Answer: Identify problems
and develop strategies to reduce problems.
◉ Identifying Customers Answer: A customer is any person with
whom one has dealings. In a healthcare setting customers include
patients, family member's, visitors, physicians, surveyors, social
workers, and other individuals and agencies.
◉ What customers want Answer: Even though situations and
customer motives differ, several points are common: Reliability and
competence, responsiveness and empathy, making the customer feel
valued.
◉ Attitude is everything Answer: First impressions are import, The
impression you project affects how the customer react to you.
Appearing professional, friendly, approachable, and positive makes
you better able to meet the needs of customers.
, ◉ Key traits security personnel should have to deliver good
customer service. Answer: Emotional awareness and concern,
problem solving, initiative and responsibility, explaining and
informing.
◉ What are the four basic elements of the Fish philosophy? Answer:
1. Choose your attitude. 2. Play 3. Make their day. 4. Be present be
there.
◉ Choose your attitude Answer: When you choose your attitude for
the day you take the responsibility that you are the one responsible
for your attitude.
◉ Play Answer: When people are presented with an opportunity to
be passionate about their work and express themselves creatively,
play naturally happens. "Play" not only encourages camaraderie and
good will, but also inspires innovative thinking.
◉ Make their day Answer: Creating a memory with each person you
contact. Positive memories through creative interaction with your
customers boost morale in both staff and customers. In these
interactions, both staff and customer are engaged in what's going on.
◉ Be present Be there Answer: When interacting with a customer,
you need to be present and focused on the client, rather than
preoccupied with multi-tasking.
PAPER WITH VERIFIED SOLUTIONS
◉ The members of the inspection team Answer: Members of the
inspection team commonly include the following: Safety/Security
Director, risk manager, environmental services manager,
maintenance manager, and a representative from the nursing
department.
◉ Crime analysis Answer: Crime analysis is one of the most
important aspects of risk assessment and crime prevention. Crime
analysis is the ongoing, systematic process of collecting,
categorizing, analyzing, and disseminating timely and useful
information regarding crime, crime patterns, trends, and potential
suspects.
◉ What is the 5 step approach to crime analysis? Answer: 1. Collect
the data. 2. Collate the data. 3. Analyze the data. 4. Disseminate the
finding. 5. Gather and evaluate the feedback.
◉ What is the primary role of a security officer in crime prevention
Answer: Reduce the opportunity for a person to commit a crime.
,◉ Crime prevention is the anticipation, recognition, and appraisal of
a crime risk. It also involves what? Answer: Initiating some action to
remove or reduce the risk.
◉ What must be done about life safety deficiencies found in the
hazard surveillance tour? Answer: Correct them immediately.
◉ What is the purpose of crime analysis? Answer: Identify problems
and develop strategies to reduce problems.
◉ Identifying Customers Answer: A customer is any person with
whom one has dealings. In a healthcare setting customers include
patients, family member's, visitors, physicians, surveyors, social
workers, and other individuals and agencies.
◉ What customers want Answer: Even though situations and
customer motives differ, several points are common: Reliability and
competence, responsiveness and empathy, making the customer feel
valued.
◉ Attitude is everything Answer: First impressions are import, The
impression you project affects how the customer react to you.
Appearing professional, friendly, approachable, and positive makes
you better able to meet the needs of customers.
, ◉ Key traits security personnel should have to deliver good
customer service. Answer: Emotional awareness and concern,
problem solving, initiative and responsibility, explaining and
informing.
◉ What are the four basic elements of the Fish philosophy? Answer:
1. Choose your attitude. 2. Play 3. Make their day. 4. Be present be
there.
◉ Choose your attitude Answer: When you choose your attitude for
the day you take the responsibility that you are the one responsible
for your attitude.
◉ Play Answer: When people are presented with an opportunity to
be passionate about their work and express themselves creatively,
play naturally happens. "Play" not only encourages camaraderie and
good will, but also inspires innovative thinking.
◉ Make their day Answer: Creating a memory with each person you
contact. Positive memories through creative interaction with your
customers boost morale in both staff and customers. In these
interactions, both staff and customer are engaged in what's going on.
◉ Be present Be there Answer: When interacting with a customer,
you need to be present and focused on the client, rather than
preoccupied with multi-tasking.
