Communication: Making Connections
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– 11th Edition
TEST BANK
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William J. Seiler, Melissa L. Beall, Joseph P. Mazer
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Complete Test Bank for Instructors and Students
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© William J. Seiler, Melissa L. Beall, Joseph P. Mazer
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All rights reserved. Reproduction or distribution without permission is prohibited.
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©Medexcellence ✅��
, Chapter 1: Connecting Process and Principles in the 21st Century
Multiple Choice
1. Individuals who are high in communication competence will most likely have __________ of
UV
communication behaviors.
a. a wide range
b. a narrow range
c. an innate set
d. a universal set
IA
Answer: a
Learning Objective: 1.1 Explain how communication competence allows you to make connections with
the outside world.
Topic: Communication: Making Connections
Difficulty Level: Moderate
_A
Skill Level: Understand the Concepts
2. In our daily lives, the most essential aspect of communication is its ability to __________.
a. inform
b. display emotion
PP
c. make connections
d. persuade
Answer: c
Learning Objective: 1.1 Explain how communication competence allows you to make connections with
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the outside world.
Topic: Communication: Making Connections
Difficulty Level: Easy
Skill Level: Remember the Facts
3. The greatest communication competence is demonstrated by which individual?
a. Janie, who likes to send her mom funny Snapchat videos every day
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b. Ramone, who prefers talking to his friends face-to-face
c. Lana, who subscribes to multiple celebrity Twitter feeds
d. Drew, who successfully exchanges a variety of messages with a diverse group of coworkers
Answer: d
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Learning Objective: 1.1 Explain how communication competence allows you to make connections with
the outside world.
Topic: Communication: Making Connections
Difficulty Level: Moderate
Skill Level: Apply What You Know
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4. The principles of persuasive speaking were first studied by __________.
a. social scientists after the conclusion of WWII
b. religious leaders during the European Middle Ages
c. the rhetoricians of ancient Greece and Rome
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d. followers of Buddha, who advised his disciples to avoid “harsh speech”
Answer: c
1
Copyright © 2020, 2017, 2014 Pearson Education Inc. All rights reserved.
, Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
UV
5. Communication is a diverse discipline involving a range of behaviors and situations. The common
thread connecting all of these behaviors and situations is __________.
a. classical rhetoric
b. public speaking
c. human symbolic interaction
d. organizational behavior
IA
Answer: c
Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
_A
Skill Level: Remember the Facts
6. What term refers to the delivery systems, such as the Internet and telephone lines, used for mass and
mediated communication?
a. methods
PP
b. modes
c. processes
d. communications
Answer: d
RO
Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
7. Ivy is taking a communications class because she wants to improve her public speaking ability as well
as her listening skills. Which component of communication is Ivy interested in?
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a. principles
b. process
c. channels
d. delivery system
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Answer: b
Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Moderate
Skill Level: Apply What You Know
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8. Which statement accurately reflects the process of becoming a competent communicator?
a. It is a lifelong endeavor.
b. It is inherited from our parents.
c. It is a natural ability.
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d. It can be easily accomplished.
Answer: a
2
Copyright © 2020, 2017, 2014 Pearson Education Inc. All rights reserved.
, Learning Objective: 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
UV
9. A likely benefit of enhancing your communication competence is the ability to __________.
a. reduce the number of connections in your life
b. avoid all interpersonal conflict
c. communicate meaningfully with a culturally diverse group
d. eliminate nonverbal content from your messages
IA
Answer: c
Learning Objective: 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
_A
10. What advantage does using social media offer to competent communicators?
a. simplifies our social networks
b. allows anonymity
c. reduces communication costs
PP
d. facilitates interaction and connection
Answer: d
Learning Objective: 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
RO
Difficulty Level: Moderate
Skill Level: Understand the Concepts
11. Kylie keeps in touch with many different people on Facebook and Instagram. This includes some
family members, most of her friends, a few coworkers, and the members of a group dedicated to
modern dance. Collectively, these groups are known as __________.
a. an interest group
VE
b. a social network
c. a society
d. a social platform
Answer: b
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Learning Objective: 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty Level: Moderate
Skill Level: Apply What You Know
12. In his job interview, Dave was surprised to be asked if he could explain ideas clearly and give
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direction to others. In other words, Dave is being asked about his __________ skills.
a. persuasive
b. communication
c. analytical
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d. social
Answer: b
3
Copyright © 2020, 2017, 2014 Pearson Education Inc. All rights reserved.
UV
– 11th Edition
TEST BANK
IA
_A
PP
William J. Seiler, Melissa L. Beall, Joseph P. Mazer
RO
Complete Test Bank for Instructors and Students
VE
© William J. Seiler, Melissa L. Beall, Joseph P. Mazer
D?
All rights reserved. Reproduction or distribution without permission is prohibited.
??
??
©Medexcellence ✅��
, Chapter 1: Connecting Process and Principles in the 21st Century
Multiple Choice
1. Individuals who are high in communication competence will most likely have __________ of
UV
communication behaviors.
a. a wide range
b. a narrow range
c. an innate set
d. a universal set
IA
Answer: a
Learning Objective: 1.1 Explain how communication competence allows you to make connections with
the outside world.
Topic: Communication: Making Connections
Difficulty Level: Moderate
_A
Skill Level: Understand the Concepts
2. In our daily lives, the most essential aspect of communication is its ability to __________.
a. inform
b. display emotion
PP
c. make connections
d. persuade
Answer: c
Learning Objective: 1.1 Explain how communication competence allows you to make connections with
RO
the outside world.
Topic: Communication: Making Connections
Difficulty Level: Easy
Skill Level: Remember the Facts
3. The greatest communication competence is demonstrated by which individual?
a. Janie, who likes to send her mom funny Snapchat videos every day
VE
b. Ramone, who prefers talking to his friends face-to-face
c. Lana, who subscribes to multiple celebrity Twitter feeds
d. Drew, who successfully exchanges a variety of messages with a diverse group of coworkers
Answer: d
D?
Learning Objective: 1.1 Explain how communication competence allows you to make connections with
the outside world.
Topic: Communication: Making Connections
Difficulty Level: Moderate
Skill Level: Apply What You Know
??
4. The principles of persuasive speaking were first studied by __________.
a. social scientists after the conclusion of WWII
b. religious leaders during the European Middle Ages
c. the rhetoricians of ancient Greece and Rome
??
d. followers of Buddha, who advised his disciples to avoid “harsh speech”
Answer: c
1
Copyright © 2020, 2017, 2014 Pearson Education Inc. All rights reserved.
, Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
UV
5. Communication is a diverse discipline involving a range of behaviors and situations. The common
thread connecting all of these behaviors and situations is __________.
a. classical rhetoric
b. public speaking
c. human symbolic interaction
d. organizational behavior
IA
Answer: c
Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
_A
Skill Level: Remember the Facts
6. What term refers to the delivery systems, such as the Internet and telephone lines, used for mass and
mediated communication?
a. methods
PP
b. modes
c. processes
d. communications
Answer: d
RO
Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
7. Ivy is taking a communications class because she wants to improve her public speaking ability as well
as her listening skills. Which component of communication is Ivy interested in?
VE
a. principles
b. process
c. channels
d. delivery system
D?
Answer: b
Learning Objective: 1.2 Define communication.
Topic: What Is Communication?
Difficulty Level: Moderate
Skill Level: Apply What You Know
??
8. Which statement accurately reflects the process of becoming a competent communicator?
a. It is a lifelong endeavor.
b. It is inherited from our parents.
c. It is a natural ability.
??
d. It can be easily accomplished.
Answer: a
2
Copyright © 2020, 2017, 2014 Pearson Education Inc. All rights reserved.
, Learning Objective: 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
UV
9. A likely benefit of enhancing your communication competence is the ability to __________.
a. reduce the number of connections in your life
b. avoid all interpersonal conflict
c. communicate meaningfully with a culturally diverse group
d. eliminate nonverbal content from your messages
IA
Answer: c
Learning Objective: 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty Level: Easy
Skill Level: Remember the Facts
_A
10. What advantage does using social media offer to competent communicators?
a. simplifies our social networks
b. allows anonymity
c. reduces communication costs
PP
d. facilitates interaction and connection
Answer: d
Learning Objective: 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
RO
Difficulty Level: Moderate
Skill Level: Understand the Concepts
11. Kylie keeps in touch with many different people on Facebook and Instagram. This includes some
family members, most of her friends, a few coworkers, and the members of a group dedicated to
modern dance. Collectively, these groups are known as __________.
a. an interest group
VE
b. a social network
c. a society
d. a social platform
Answer: b
D?
Learning Objective: 1.3 Identify four reasons for studying communication.
Topic: Why Should We Study Communication?
Difficulty Level: Moderate
Skill Level: Apply What You Know
12. In his job interview, Dave was surprised to be asked if he could explain ideas clearly and give
??
direction to others. In other words, Dave is being asked about his __________ skills.
a. persuasive
b. communication
c. analytical
??
d. social
Answer: b
3
Copyright © 2020, 2017, 2014 Pearson Education Inc. All rights reserved.
