IAHSS SUPERVISOR - THIRD
ADDITION QUESTIONS & ANSWERS
What always stays constant regardless of where you work? - ANSWERChange
What is the goal of managed care systems? - ANSWERTo control cost
Which category in the institutions organizational chart best describes line officers'
position? - ANSWEREmployee
What is the most important factor in being a security officer? - ANSWERHonesty and
integrity
What does CMS stand for? - ANSWERCenters for Medicare & Medicaid Services
What does FTE stand for? - ANSWERFull Time Equivalent
What does HIPPA stand for? - ANSWERHealth Insurance Portability and Accountability
Act
Who makes most of the critical security decisions in the organization? -
ANSWERSecurity Officer
For whom do supervisors advocate? - ANSWEREmployees and the organization
What the two distinct sides of a supervisor's work? - ANSWERPersonnel and tasks
What are three tasks assigned to a supervisor? - ANSWER1) Documentation 2)
Scheduling and 3) Budget
What is the simple secret to keeping employees content? - ANSWERTake care of the
little things
A good supervisor is one who can create _________________________ . -
ANSWERBalance
What percentage of the security operating budget is allocated to labor and labor-related
costs? - ANSWERMore than 93%
A simple rule of that is what is for the team or _________________________ wins out
over what is good for the ________________________. - ANSWEROrganization....
individual
, Real recognition, given ____________________, makes an impact and helps build
individual as well as team morale. - ANSWERCorrectly
As a supervisor, you must recognize what various staff member are _______________
at and then work to put them in situations where they can ____________________. -
ANSWERGood..... flourish
Documenting employee performance is an essential, ________________ process. -
ANSWEREveryday
The schedule must, first, work for your ______________________ and, second, be fair
and equitable for your __________________________. - ANSWEROrganization.....
staff
Policies and procedures are written to __________________ the organization and the
officers. - ANSWERProtect
Which of these is one of the most important activities that management has in dealing
with security personnel? - ANSWERCommunications
Which of the following is one of the benefits of recognizing employees? -
ANSWERPromotes teamwork and appreciation
Which one of the following principles is not consistent with progressive discipline? -
ANSWERPunitive actions
When administrating progressive discipline a supervisor must do what? -
ANSWERShould always have a witness and document actions
What is the goal of employee relations? - ANSWERPrevent and resolve employee
problems that are a product of or affect employee work situation.
What is the purpose of an appraisal? - ANSWEREvaluate how each employee's
performance measures up to the requirements of the position.
What is progress discipline? - ANSWERThe process of applying escalating penalties for
repeated infractions.
What is a developmental appraisal? - ANSWERUses traditional appraisal components
and incorporates a structure of communication between the employee and
management.
If it is not documented, it did not ______________________ . - ANSWERhappen.
Which of the following describes the two basic categories of authority? -
ANSWERFormal and Informal
ADDITION QUESTIONS & ANSWERS
What always stays constant regardless of where you work? - ANSWERChange
What is the goal of managed care systems? - ANSWERTo control cost
Which category in the institutions organizational chart best describes line officers'
position? - ANSWEREmployee
What is the most important factor in being a security officer? - ANSWERHonesty and
integrity
What does CMS stand for? - ANSWERCenters for Medicare & Medicaid Services
What does FTE stand for? - ANSWERFull Time Equivalent
What does HIPPA stand for? - ANSWERHealth Insurance Portability and Accountability
Act
Who makes most of the critical security decisions in the organization? -
ANSWERSecurity Officer
For whom do supervisors advocate? - ANSWEREmployees and the organization
What the two distinct sides of a supervisor's work? - ANSWERPersonnel and tasks
What are three tasks assigned to a supervisor? - ANSWER1) Documentation 2)
Scheduling and 3) Budget
What is the simple secret to keeping employees content? - ANSWERTake care of the
little things
A good supervisor is one who can create _________________________ . -
ANSWERBalance
What percentage of the security operating budget is allocated to labor and labor-related
costs? - ANSWERMore than 93%
A simple rule of that is what is for the team or _________________________ wins out
over what is good for the ________________________. - ANSWEROrganization....
individual
, Real recognition, given ____________________, makes an impact and helps build
individual as well as team morale. - ANSWERCorrectly
As a supervisor, you must recognize what various staff member are _______________
at and then work to put them in situations where they can ____________________. -
ANSWERGood..... flourish
Documenting employee performance is an essential, ________________ process. -
ANSWEREveryday
The schedule must, first, work for your ______________________ and, second, be fair
and equitable for your __________________________. - ANSWEROrganization.....
staff
Policies and procedures are written to __________________ the organization and the
officers. - ANSWERProtect
Which of these is one of the most important activities that management has in dealing
with security personnel? - ANSWERCommunications
Which of the following is one of the benefits of recognizing employees? -
ANSWERPromotes teamwork and appreciation
Which one of the following principles is not consistent with progressive discipline? -
ANSWERPunitive actions
When administrating progressive discipline a supervisor must do what? -
ANSWERShould always have a witness and document actions
What is the goal of employee relations? - ANSWERPrevent and resolve employee
problems that are a product of or affect employee work situation.
What is the purpose of an appraisal? - ANSWEREvaluate how each employee's
performance measures up to the requirements of the position.
What is progress discipline? - ANSWERThe process of applying escalating penalties for
repeated infractions.
What is a developmental appraisal? - ANSWERUses traditional appraisal components
and incorporates a structure of communication between the employee and
management.
If it is not documented, it did not ______________________ . - ANSWERhappen.
Which of the following describes the two basic categories of authority? -
ANSWERFormal and Informal
