Case Management II Certification Exam Study Guide || 100%
Accurate Answers.
The recovery vision becomes the engine of our strengths-based practice. Which of the
following is NOT a strengths-based practice:
a) Hope is communicated at every level of the service delivery system.
b) Work with people is purposeful and designed to assist people in their growth and recovery
towards their dreams, desires, and goals.
c) People receiving services are involved at every level of decision-making and they are
directors of their own care.
d) Professionals reserve decision-making power and know what is best for the consumer.
correct answers d) Professionals reserve decision-making power and know what is best for
the consumer.
A function of case management includes...
a) Monitoring and adjusting treatment plans as needed.
b) Driving the client to the grocery store.
c) Telling the client when they will accomplish treatment goals.
d) Creating treatment plans for clients to review. correct answers a) Monitoring and adjusting
treatment plans as needed.
Each person is responsible for their own recovery. That statement means...
a) The participant is the director of the helping process and case managers are assistants.
b) The case manager lays out the pattern for the client's change.
c) The case manager must agree with what the client wants before they can proceed.
d) The treatment team informs the client of the best route of treatment. correct answers a) The
participant is the director of the helping process and case managers are assistants.
Which of the following is NOT a billable case management service?
a) Advocating for a client during an IEP meeting.
b) Referral to an emergency shelter for a client.
c) Teaching a client how to write a check.
,d) Gathering info from a client for a treatment plan update. correct answers c) Teaching a
client how to write a check.
True or False: Case management services for men and women with substance abuse issues
should be approached in the same manner. correct answers False
The strengths model is about providing a new perception. It also includes...
a) Changing the way a client thinks to agree with the professional.
b) Providing possible solutions to problems.
c) Pointing out areas of weakness.
d) Helping clients become dependent upon the case manager. correct answers b) Providing
possible solutions to problems.
A strengths-based case manager develops a partnership with the client. Which of the
following is NOT a characteristic of the new partnership?
a) The purpose of the relationship is to help a person to recover.
b) The relationship is an experience in mutual learning.
c) The case management directs and specifically identifies the best possible choices for the
client.
d) The client is empowered to make their own choices. correct answers c) The case manager
directs and specifically identifies the best possible choices for the client.
In the strengths model, what is the primary reason that goals fail for clients?
a) The person is too mentally ill to achieve goals they have set.
b) The person is not motivated to make life changes.
c) The goal that is set holds no value for the client to pursue.
d) The person is non-compliant with treatment. correct answers c) The goal that is set holds
no value for the client to pursue.
In the strengths model, helping refers to...
a) Helping another human being versus treating a patient or client.
b) The case manager providing resources and doing all the leg work for the client.
c) The case manager creating necessary goals and explaining what skills the client has to help
them accomplish those goals.
,d) Helping the client see what is best for them from the case manager's perspective. correct
answers a) Helping another human being versus treating a patient or client.
Ethics differs from values in that...
a) Values define a norm of behaving while ethics deals with an individual's basic underlying
belief system.
b) The case manager providing resources and doing all the leg work for the client.
c) Ethics primarily concentrates on behavior for professionals and values focuses on the
conduct of employees.
d) Ethics deal with the case managers expected standard of conduct and values deal with a
belief construct. correct answers d) Ethics deal with the case managers expected standard of
conduct and values deal with a belief construct.
Case managers offer the client a single point of contract with the...
a) Health and social services system
b) Case manager
c) Physician
d) Educators correct answers a) Health and social services systems
In addition to being client-driven, case management...
a) Involves advocacy and is community-based
b) Wants the client to learn a set pattern they set forth for them to learn and grow
c) Works best in the office with prescribed treatments for similar diagnosis
d) Is problem-focused but geared to allow staying in services with the need of a case manager
for years correct answers a) Involves advocacy and is community-based
True or False: Case management is pragmatic. It begins where the client is and is culturally
sensitive. correct answers True
True or False: Culturally competency is defined as a set of skills, attitudes, and knowledge
that allows persons, organizations, and systems to work effectively with diverse racial, ethnic,
and social groups. correct answers True
Cultural competence is demonstrated in the working environment by:
a) Linking a behavior to a group of people based on their race, social status, culture, gender,
etc., based on historical reports of treatment
, b) Utilizing a formal system that requires staff to read one book annually on cultural
competence
c) Screening persons that fit your staff profile regardless of cultural competence.
d) Teaching staff to follow program rules that promote and support attitude, behaviors,
knowledge, and skills to work respectfully and effectively with program participants. correct
answers d) Teaching staff to follow program rules that promote and support attitude,
behaviors, knowledge, and skills to work respectfully and effectively with program
participants.
What are 2 key elements of recovery?
a) Reclaiming a sense of self and life purpose
b) Coping with stigma and rejection
c) Believing you are an illness and living alone
d) Having limitations and being who others want us to be correct answers a) Reclaiming a
sense of self and life purpose
The purpose of self-disclosure is to...
a) Meet the needs of the worker
b) Help establish a constructive relationship with the client
c) Fill up time with discussion
d) Make the client think that you are interested correct answers b) Help establish a
constructive relationship with the client
Clients should be identified and called by:
a) Terms that come from the Diagnostic and Statistical Manual of Mental Disorders
b) Terms that come from the Diagnostic Standards for Medication
c) Whatever terms the client desires to be called by
d) Terms that are politically correct correct answers c) Whatever terms the client desires to be
called be
The best way for case managers to obtain the most accurate info from a client is to...
a) Retrieve info from the client's caregiver and only ask the client if they do not believe them
b) Use close-ended questions
Accurate Answers.
The recovery vision becomes the engine of our strengths-based practice. Which of the
following is NOT a strengths-based practice:
a) Hope is communicated at every level of the service delivery system.
b) Work with people is purposeful and designed to assist people in their growth and recovery
towards their dreams, desires, and goals.
c) People receiving services are involved at every level of decision-making and they are
directors of their own care.
d) Professionals reserve decision-making power and know what is best for the consumer.
correct answers d) Professionals reserve decision-making power and know what is best for
the consumer.
A function of case management includes...
a) Monitoring and adjusting treatment plans as needed.
b) Driving the client to the grocery store.
c) Telling the client when they will accomplish treatment goals.
d) Creating treatment plans for clients to review. correct answers a) Monitoring and adjusting
treatment plans as needed.
Each person is responsible for their own recovery. That statement means...
a) The participant is the director of the helping process and case managers are assistants.
b) The case manager lays out the pattern for the client's change.
c) The case manager must agree with what the client wants before they can proceed.
d) The treatment team informs the client of the best route of treatment. correct answers a) The
participant is the director of the helping process and case managers are assistants.
Which of the following is NOT a billable case management service?
a) Advocating for a client during an IEP meeting.
b) Referral to an emergency shelter for a client.
c) Teaching a client how to write a check.
,d) Gathering info from a client for a treatment plan update. correct answers c) Teaching a
client how to write a check.
True or False: Case management services for men and women with substance abuse issues
should be approached in the same manner. correct answers False
The strengths model is about providing a new perception. It also includes...
a) Changing the way a client thinks to agree with the professional.
b) Providing possible solutions to problems.
c) Pointing out areas of weakness.
d) Helping clients become dependent upon the case manager. correct answers b) Providing
possible solutions to problems.
A strengths-based case manager develops a partnership with the client. Which of the
following is NOT a characteristic of the new partnership?
a) The purpose of the relationship is to help a person to recover.
b) The relationship is an experience in mutual learning.
c) The case management directs and specifically identifies the best possible choices for the
client.
d) The client is empowered to make their own choices. correct answers c) The case manager
directs and specifically identifies the best possible choices for the client.
In the strengths model, what is the primary reason that goals fail for clients?
a) The person is too mentally ill to achieve goals they have set.
b) The person is not motivated to make life changes.
c) The goal that is set holds no value for the client to pursue.
d) The person is non-compliant with treatment. correct answers c) The goal that is set holds
no value for the client to pursue.
In the strengths model, helping refers to...
a) Helping another human being versus treating a patient or client.
b) The case manager providing resources and doing all the leg work for the client.
c) The case manager creating necessary goals and explaining what skills the client has to help
them accomplish those goals.
,d) Helping the client see what is best for them from the case manager's perspective. correct
answers a) Helping another human being versus treating a patient or client.
Ethics differs from values in that...
a) Values define a norm of behaving while ethics deals with an individual's basic underlying
belief system.
b) The case manager providing resources and doing all the leg work for the client.
c) Ethics primarily concentrates on behavior for professionals and values focuses on the
conduct of employees.
d) Ethics deal with the case managers expected standard of conduct and values deal with a
belief construct. correct answers d) Ethics deal with the case managers expected standard of
conduct and values deal with a belief construct.
Case managers offer the client a single point of contract with the...
a) Health and social services system
b) Case manager
c) Physician
d) Educators correct answers a) Health and social services systems
In addition to being client-driven, case management...
a) Involves advocacy and is community-based
b) Wants the client to learn a set pattern they set forth for them to learn and grow
c) Works best in the office with prescribed treatments for similar diagnosis
d) Is problem-focused but geared to allow staying in services with the need of a case manager
for years correct answers a) Involves advocacy and is community-based
True or False: Case management is pragmatic. It begins where the client is and is culturally
sensitive. correct answers True
True or False: Culturally competency is defined as a set of skills, attitudes, and knowledge
that allows persons, organizations, and systems to work effectively with diverse racial, ethnic,
and social groups. correct answers True
Cultural competence is demonstrated in the working environment by:
a) Linking a behavior to a group of people based on their race, social status, culture, gender,
etc., based on historical reports of treatment
, b) Utilizing a formal system that requires staff to read one book annually on cultural
competence
c) Screening persons that fit your staff profile regardless of cultural competence.
d) Teaching staff to follow program rules that promote and support attitude, behaviors,
knowledge, and skills to work respectfully and effectively with program participants. correct
answers d) Teaching staff to follow program rules that promote and support attitude,
behaviors, knowledge, and skills to work respectfully and effectively with program
participants.
What are 2 key elements of recovery?
a) Reclaiming a sense of self and life purpose
b) Coping with stigma and rejection
c) Believing you are an illness and living alone
d) Having limitations and being who others want us to be correct answers a) Reclaiming a
sense of self and life purpose
The purpose of self-disclosure is to...
a) Meet the needs of the worker
b) Help establish a constructive relationship with the client
c) Fill up time with discussion
d) Make the client think that you are interested correct answers b) Help establish a
constructive relationship with the client
Clients should be identified and called by:
a) Terms that come from the Diagnostic and Statistical Manual of Mental Disorders
b) Terms that come from the Diagnostic Standards for Medication
c) Whatever terms the client desires to be called by
d) Terms that are politically correct correct answers c) Whatever terms the client desires to be
called be
The best way for case managers to obtain the most accurate info from a client is to...
a) Retrieve info from the client's caregiver and only ask the client if they do not believe them
b) Use close-ended questions
