WEBEX Calling Expert Exam || 100% Correct Answers.
What level of 9's is Webex Calling reliable to? correct answers Webex Calling is Enterprise
Grade - four 9's reliability.
What are the four PSTN options? correct answers 1. Service Provider 2. Premise based PSTN
3. Cloud PSTN Provider 4. Cisco Provided PSTN
What are two stated benefits for the Partner when selling Webex Calling? correct answers 1.
Own the customer and path to market 2. Leverage your expertise and market knowledge
How is Cisco Webex Calling sold? correct answers Webex Calling is sold through the Partner
channel
Cisco Webex Calling is purchased via.. correct answers A subscription (CCW)
Who has the *option* to provide Tier-1 support, the VAR, SP or both? correct answers The
VAR
What are the 2 Subscription Agreements to buy Professional calling license and state the
main differences between them. correct answers Enterprise Agreement: You must have at
least 250 seats, which allows 20% growth but covers all users. 50% of total available as
Enhanced licenses Named User: Less than 250 seats, You pay for what you need.
Which Webex subscription was designed for Greenfield deployments? correct answers A-
Work
True/False: A Service Provider can deploy a premise based PSTN connection using a LGW.
correct answers True
Which signaling protocol is used in the Webex Calling architecture? correct answers SIP
What is the Webex calling Access connectivity option? correct answers Over the Top (OTT)
What is the front-end end-user portal to manage end-user settings and features? correct
answers Calling User Portal (settings.webex.com)
What is the portal to fulfill orders and provides centralized management for Webex Calling,
Messaging, and Meetings? correct answers Control Hub
How many Webex Data Regions are there today and where are they located? correct answers
Two. US and Europe
What allows for the anchoring of media in a different geo region? correct answers Regional
Media
True or False: An End User is able to manage their Webex Calling Regional Media settings?
correct answers False
, True or False? As a rule of thumb: the closer you are to your regional Data Center, the lower
your network latency. Large customers that have a national or international network should
peer with Webex in multiple regions to minimize latency. correct answers True
What is described here? a. Is a solution that peers your Webex meetings and Webex Calling
traffic b. Provides guaranteed bandwidth and quality of service (QoS, which minimizes
network latency, packet loss, and jitter. c. Peers with an Equinix Cloud Exchange (ECX
location) correct answers Webex Edge Connect
What is the carrier-class Internet Protocol (IP) Telephony Attendant Console, specifically
developed for hosted environments? correct answers Receptionist Client
Which feature provides call intercept capability using call routing and announcement
options? correct answers Call Intercept
What are the 5 available Call Queue and Hunt Group routing patterns? correct answers •
Circular • Weighted • Top Down • Longest Idle • Simultaneous
What are the four levels of support offered with a Webex Calling A-FLEX Support Plan?
correct answers • Basic • Solution • Enhanced • Premium
Which of the following determine when a case is de-escalated and/or closed?
A: The plan of action has been completed and the issue addressed
B: A reasonable period has elapsed without any further issue recurrence
C: The escalation has been reviewed and an agreement reached to downgrade the case
severity correct answers All of the above
True or False: Tier 2 support is focused on advanced problem resolution correct answers True
True or False: Customers can open technical support cases through Cisco TAC. correct
answers True
True or False: The Partner determines the priority of the service request. correct answers True
What are the four classifications of Maintenance as according to the Product Maintenance
process? correct answers Nightly, Scheduled, Demand and Emergency
What SIP Methods are supported on the Access side of the network when using WebEx
Calling? correct answers • INVITE • ACK • BYE • CANCEL • OPTIONS • UPDATE
In Enterprise Agreement subscriptions, what extra calling license types are allowed up to
50% of the contractually agreed Knowledge Workers?
A: Workspace/Common Area Licenses
B: End users
C: Webex Calling soft client
D: Session licenses
E: Named Users correct answers A: Workspace/Common Area Licenses
When is the Cisco billing process started to the Partner on behalf of their Customer
Organization?
What level of 9's is Webex Calling reliable to? correct answers Webex Calling is Enterprise
Grade - four 9's reliability.
What are the four PSTN options? correct answers 1. Service Provider 2. Premise based PSTN
3. Cloud PSTN Provider 4. Cisco Provided PSTN
What are two stated benefits for the Partner when selling Webex Calling? correct answers 1.
Own the customer and path to market 2. Leverage your expertise and market knowledge
How is Cisco Webex Calling sold? correct answers Webex Calling is sold through the Partner
channel
Cisco Webex Calling is purchased via.. correct answers A subscription (CCW)
Who has the *option* to provide Tier-1 support, the VAR, SP or both? correct answers The
VAR
What are the 2 Subscription Agreements to buy Professional calling license and state the
main differences between them. correct answers Enterprise Agreement: You must have at
least 250 seats, which allows 20% growth but covers all users. 50% of total available as
Enhanced licenses Named User: Less than 250 seats, You pay for what you need.
Which Webex subscription was designed for Greenfield deployments? correct answers A-
Work
True/False: A Service Provider can deploy a premise based PSTN connection using a LGW.
correct answers True
Which signaling protocol is used in the Webex Calling architecture? correct answers SIP
What is the Webex calling Access connectivity option? correct answers Over the Top (OTT)
What is the front-end end-user portal to manage end-user settings and features? correct
answers Calling User Portal (settings.webex.com)
What is the portal to fulfill orders and provides centralized management for Webex Calling,
Messaging, and Meetings? correct answers Control Hub
How many Webex Data Regions are there today and where are they located? correct answers
Two. US and Europe
What allows for the anchoring of media in a different geo region? correct answers Regional
Media
True or False: An End User is able to manage their Webex Calling Regional Media settings?
correct answers False
, True or False? As a rule of thumb: the closer you are to your regional Data Center, the lower
your network latency. Large customers that have a national or international network should
peer with Webex in multiple regions to minimize latency. correct answers True
What is described here? a. Is a solution that peers your Webex meetings and Webex Calling
traffic b. Provides guaranteed bandwidth and quality of service (QoS, which minimizes
network latency, packet loss, and jitter. c. Peers with an Equinix Cloud Exchange (ECX
location) correct answers Webex Edge Connect
What is the carrier-class Internet Protocol (IP) Telephony Attendant Console, specifically
developed for hosted environments? correct answers Receptionist Client
Which feature provides call intercept capability using call routing and announcement
options? correct answers Call Intercept
What are the 5 available Call Queue and Hunt Group routing patterns? correct answers •
Circular • Weighted • Top Down • Longest Idle • Simultaneous
What are the four levels of support offered with a Webex Calling A-FLEX Support Plan?
correct answers • Basic • Solution • Enhanced • Premium
Which of the following determine when a case is de-escalated and/or closed?
A: The plan of action has been completed and the issue addressed
B: A reasonable period has elapsed without any further issue recurrence
C: The escalation has been reviewed and an agreement reached to downgrade the case
severity correct answers All of the above
True or False: Tier 2 support is focused on advanced problem resolution correct answers True
True or False: Customers can open technical support cases through Cisco TAC. correct
answers True
True or False: The Partner determines the priority of the service request. correct answers True
What are the four classifications of Maintenance as according to the Product Maintenance
process? correct answers Nightly, Scheduled, Demand and Emergency
What SIP Methods are supported on the Access side of the network when using WebEx
Calling? correct answers • INVITE • ACK • BYE • CANCEL • OPTIONS • UPDATE
In Enterprise Agreement subscriptions, what extra calling license types are allowed up to
50% of the contractually agreed Knowledge Workers?
A: Workspace/Common Area Licenses
B: End users
C: Webex Calling soft client
D: Session licenses
E: Named Users correct answers A: Workspace/Common Area Licenses
When is the Cisco billing process started to the Partner on behalf of their Customer
Organization?
