2026 Wellcare ACT Mastery Exam/Wellcare ACT Mastery
Exam cer fica on With complete solu on updated NEW
EDITION!!
Annually, brokers are required to complete a Wellcare Contract Recer fica on case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - Answers C. Centene Workbench (CWB)
Brokers must meet all required contrac ng, training, and cer fica on required every two years.
TRUE
FALSE - Answers FALSE
Brokers/agents can submit a support cket online through their Centene Workbench (CWB)
portal.
TRUE
FALSE - Answers TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a
mi ga ng factor to any disciplinary ac on.
TRUE
FALSE - Answers TRUE
, A reported non-compliant behavior inves ga on that results in a ____ disposi on is one where
the inves ga on produced evidence that the alleged misconduct occurred.A. FoundedB.
UnfoundedC. Unprofessional/Inappropriate BehaviorD. Inconclusive - Answers A. Founded
At ____, brokers/agents offer plan informa on upon request only while at a table, booth, kiosk,
or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educa onal Events - Answers B. Informal Sales Events
When par cipa ng in sales appointments, brokers/agents are required to bring to the
appointment and leave with the beneficiary an Enrollment Guide and Applica on with a
Business Reply Envelope (BRE).
TRUE
FALSE - Answers TRUE
A Business Reply Card (BRC) or a request to receive addi onal informa on is valid for 24
months following the date of the beneficiary's signature date or the date of the beneficiary's
ini al request for informa on.
TRUE
FALSE - Answers FALSE
The Third-Party Marke ng Organiza on (TPMO) disclaimer must be used by any TPMO that
sells plans on behalf of more than one Medicare Advantage (MA) plan provider.
TRUE
FALSE - Answers TRUE
Brokers/agents must inform Wellcare of all marke ng/sales events at which plans or materials
will be presented or distributed. This includes:
, A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None - Answers C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS) developed
list of items during the marke ng and sale of a Medicare Advantage (MA) or Part D plan at the
end of the enrollment process.
TRUE
FALSE - Answers False
Regarding the Disaster/Emergency (DST) Special Elec on Period (SEP), beneficiaries are
automa cally eligible for this SEP solely by residing in the area affected by the
emergency/disaster order.
TRUE
FALSE - Answers FALSE
Prior to comple ng the enrollment, confirm all of the beneficiary's providers are in-network.
TRUE
FALSE - Answers TRUE
A Scope of Appointment (SOA) is not needed for personal and individual sales appointments
with exis ng clients/members.
TRUE
FALSE - Answers FALSE
Low-Income Subsidy (LIS), which is o=en referred to as Extra Help, does not apply to Part C but
eliminates all Part D plan premiums.
Exam cer fica on With complete solu on updated NEW
EDITION!!
Annually, brokers are required to complete a Wellcare Contract Recer fica on case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - Answers C. Centene Workbench (CWB)
Brokers must meet all required contrac ng, training, and cer fica on required every two years.
TRUE
FALSE - Answers FALSE
Brokers/agents can submit a support cket online through their Centene Workbench (CWB)
portal.
TRUE
FALSE - Answers TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a
mi ga ng factor to any disciplinary ac on.
TRUE
FALSE - Answers TRUE
, A reported non-compliant behavior inves ga on that results in a ____ disposi on is one where
the inves ga on produced evidence that the alleged misconduct occurred.A. FoundedB.
UnfoundedC. Unprofessional/Inappropriate BehaviorD. Inconclusive - Answers A. Founded
At ____, brokers/agents offer plan informa on upon request only while at a table, booth, kiosk,
or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educa onal Events - Answers B. Informal Sales Events
When par cipa ng in sales appointments, brokers/agents are required to bring to the
appointment and leave with the beneficiary an Enrollment Guide and Applica on with a
Business Reply Envelope (BRE).
TRUE
FALSE - Answers TRUE
A Business Reply Card (BRC) or a request to receive addi onal informa on is valid for 24
months following the date of the beneficiary's signature date or the date of the beneficiary's
ini al request for informa on.
TRUE
FALSE - Answers FALSE
The Third-Party Marke ng Organiza on (TPMO) disclaimer must be used by any TPMO that
sells plans on behalf of more than one Medicare Advantage (MA) plan provider.
TRUE
FALSE - Answers TRUE
Brokers/agents must inform Wellcare of all marke ng/sales events at which plans or materials
will be presented or distributed. This includes:
, A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None - Answers C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS) developed
list of items during the marke ng and sale of a Medicare Advantage (MA) or Part D plan at the
end of the enrollment process.
TRUE
FALSE - Answers False
Regarding the Disaster/Emergency (DST) Special Elec on Period (SEP), beneficiaries are
automa cally eligible for this SEP solely by residing in the area affected by the
emergency/disaster order.
TRUE
FALSE - Answers FALSE
Prior to comple ng the enrollment, confirm all of the beneficiary's providers are in-network.
TRUE
FALSE - Answers TRUE
A Scope of Appointment (SOA) is not needed for personal and individual sales appointments
with exis ng clients/members.
TRUE
FALSE - Answers FALSE
Low-Income Subsidy (LIS), which is o=en referred to as Extra Help, does not apply to Part C but
eliminates all Part D plan premiums.
