1
Business of IT – Applications D336 Review |
Complete Q&A with Correct, Expert-Verified
Answers | 2025 Update
1. Business Information System - ANSWER is a group of interrelated
components that work together to manipulate and process data into
meaningful information.
2. True - ANSWER Every task within an organization is a process.
3. False - ANSWER An organization should create an information system
regardless of the process model.
4. True - ANSWER A business process is a series of steps that defines how
something is done.
5. Process Modeling - ANSWER is a graphic representation, using process
modeling notation, of how data flow and how activities are related in an
organization.
6. Components of a Business Process - ANSWER Activities,
Resources,Facilities,Data Flows
7. Activities in the Business Process - ANSWER change inputs into outputs
and represent the action items in a process model. Examples include
Berkley Auto receiving payment, updating its inventory of spare parts,
and performing a service on a customer's car.
8. Resources in the Business Process - ANSWER are items of value, such
as suppliers, customers, or auto parts.
9. Facilities in the Business Process - ANSWER are storage areas, such as a
warehouse that stores spare parts, tires, and other auto products. After the
new database for Berkley Auto is created, the stored data are also
considered a facility.
, 2
10.Data Flows in the Business Process - ANSWER represent the data that
move between activities in a process. For example, a mechanic for
Berkley Auto determines that a certain part is needed to repair a car and
notifies the parts manager. The parts manager checks the inventory, pulls
the item, and records the inventory reduction for that item. When the
number of items is reduced to a certain level (reorder level), an order is
placed to buy the part from the supplier.
11.Process Modeling Symbols - ANSWER Data flows, An activity, Data, A
yes or no decision point
12.Hardware - ANSWER is the physical equipment used by an information
system. These devices are controlled by the computer programs, or
software.
13.Service - ANSWER Means of delivering value to customers
by facilitating the outcomes customers
want to achieve without the ownership
of specific costs and risk
14.IT Service Management (ITSM) - ANSWER Complete set of activities
required to
provide value to a customer through
services, including policies and
strategies to:
• Plan
• Design
• Deliver
• Operate
• Control
15.IT Infrastructure Library (ITIL) - ANSWER Developed as a framework
for
organizations to use in order to perform
ITSM
16.Best Practices - ANSWER Proven activities or processes that
have been successfully used by
many different organizations in a
specific industry
, 3
17.The Sources of Best Practices - ANSWER • Standards
• Industry Practices
• Academic Research
• Training and Education
• Internal Experience
18.The Service Lifecycle - ANSWER • Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
19.ITILv3 Lifecycle With Feedback - ANSWER
20.Process - ANSWER Set of coordinated activities combining
resources and capability to produce an
outcome that creates value for the
customer
21.Process Characteristics - ANSWER 1. Responds to a specific event
(called a
trigger)
2. Measurable with metrics like
performance, cost, productivity,
quality, and duration.
3. Produces specific result
4. Delivers a result to a defined
customer to meet expectations
22.Three-Layered Model of a Process - ANSWER 1. Process Control
• Process Policies, ownership,
documentation, review programs, etc.
2. The Process Itself
• Process steps, procedures, work
instructions, roles, triggers, metrics,
inputs, and outputs
3. Process Enablers
• Resources and capabilities required to
support the process
, 4
23.Functions - ANSWER • Self-contained unit of an organization
specialized to perform specific tasks
and are responsible for an outcome
• Functions actually perform the activities
of processes
• Functions consist of a group of people
and the tools they use
24.Processes vs Functions - ANSWER • Processes help organizations
achieve
certain objectives, even across multiple
functional groups
• Functions add stability and structure to
the organization
• Map to the organizational chart, have
budgets tied to them, and defined
reporting structures
• Processes and functions have roles
25.Roles - ANSWER • A collection of specific responsibilities,
duties, or positions within a process or
function
• Roles can be held by an individual or
team
• A single person or team can have more
than one role
26.Four Standard Roles - ANSWER • ITILv3 focuses on 4 standard roles
• Service Owner
• Process Owner
• Service Manager
• Process Manager
• Process Practitioner
27.Service Owner - ANSWER • Accountable for the overall design,
performance, integration, improvement,
and management of a single service
• Initiation, transition, and maintaining of
Business of IT – Applications D336 Review |
Complete Q&A with Correct, Expert-Verified
Answers | 2025 Update
1. Business Information System - ANSWER is a group of interrelated
components that work together to manipulate and process data into
meaningful information.
2. True - ANSWER Every task within an organization is a process.
3. False - ANSWER An organization should create an information system
regardless of the process model.
4. True - ANSWER A business process is a series of steps that defines how
something is done.
5. Process Modeling - ANSWER is a graphic representation, using process
modeling notation, of how data flow and how activities are related in an
organization.
6. Components of a Business Process - ANSWER Activities,
Resources,Facilities,Data Flows
7. Activities in the Business Process - ANSWER change inputs into outputs
and represent the action items in a process model. Examples include
Berkley Auto receiving payment, updating its inventory of spare parts,
and performing a service on a customer's car.
8. Resources in the Business Process - ANSWER are items of value, such
as suppliers, customers, or auto parts.
9. Facilities in the Business Process - ANSWER are storage areas, such as a
warehouse that stores spare parts, tires, and other auto products. After the
new database for Berkley Auto is created, the stored data are also
considered a facility.
, 2
10.Data Flows in the Business Process - ANSWER represent the data that
move between activities in a process. For example, a mechanic for
Berkley Auto determines that a certain part is needed to repair a car and
notifies the parts manager. The parts manager checks the inventory, pulls
the item, and records the inventory reduction for that item. When the
number of items is reduced to a certain level (reorder level), an order is
placed to buy the part from the supplier.
11.Process Modeling Symbols - ANSWER Data flows, An activity, Data, A
yes or no decision point
12.Hardware - ANSWER is the physical equipment used by an information
system. These devices are controlled by the computer programs, or
software.
13.Service - ANSWER Means of delivering value to customers
by facilitating the outcomes customers
want to achieve without the ownership
of specific costs and risk
14.IT Service Management (ITSM) - ANSWER Complete set of activities
required to
provide value to a customer through
services, including policies and
strategies to:
• Plan
• Design
• Deliver
• Operate
• Control
15.IT Infrastructure Library (ITIL) - ANSWER Developed as a framework
for
organizations to use in order to perform
ITSM
16.Best Practices - ANSWER Proven activities or processes that
have been successfully used by
many different organizations in a
specific industry
, 3
17.The Sources of Best Practices - ANSWER • Standards
• Industry Practices
• Academic Research
• Training and Education
• Internal Experience
18.The Service Lifecycle - ANSWER • Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
19.ITILv3 Lifecycle With Feedback - ANSWER
20.Process - ANSWER Set of coordinated activities combining
resources and capability to produce an
outcome that creates value for the
customer
21.Process Characteristics - ANSWER 1. Responds to a specific event
(called a
trigger)
2. Measurable with metrics like
performance, cost, productivity,
quality, and duration.
3. Produces specific result
4. Delivers a result to a defined
customer to meet expectations
22.Three-Layered Model of a Process - ANSWER 1. Process Control
• Process Policies, ownership,
documentation, review programs, etc.
2. The Process Itself
• Process steps, procedures, work
instructions, roles, triggers, metrics,
inputs, and outputs
3. Process Enablers
• Resources and capabilities required to
support the process
, 4
23.Functions - ANSWER • Self-contained unit of an organization
specialized to perform specific tasks
and are responsible for an outcome
• Functions actually perform the activities
of processes
• Functions consist of a group of people
and the tools they use
24.Processes vs Functions - ANSWER • Processes help organizations
achieve
certain objectives, even across multiple
functional groups
• Functions add stability and structure to
the organization
• Map to the organizational chart, have
budgets tied to them, and defined
reporting structures
• Processes and functions have roles
25.Roles - ANSWER • A collection of specific responsibilities,
duties, or positions within a process or
function
• Roles can be held by an individual or
team
• A single person or team can have more
than one role
26.Four Standard Roles - ANSWER • ITILv3 focuses on 4 standard roles
• Service Owner
• Process Owner
• Service Manager
• Process Manager
• Process Practitioner
27.Service Owner - ANSWER • Accountable for the overall design,
performance, integration, improvement,
and management of a single service
• Initiation, transition, and maintaining of
