DEOMI EXAM 1 2025 UPDATED ACTUAL EXAM WITH CORRECT SOLUTIONS.
What is defined as the act or process of using words, sounds, signs, or behaviors to express or exchange
information or to express your ideas, thoughts, and feelings to someone else? -
(ANSWER)Communication
What five elements make up the communication process? - (ANSWER)a. Communicators (sends and
receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to and understood? - (ANSWER)It is
the responsibility of the communicator
The words of your message are referred to as what type of communication? - (ANSWER)Verbal
Communication
What is the most powerful way to communicate nonverbally? - (ANSWER)Touching is perhaps the most
powerful nonverbal communication.
Why is it important to study nonverbal communication? - (ANSWER)It is important to study because
where verbal and nonverbal message conflict, nonverbal messages are relied upon more.
What type of communication is between you and at least one other person? - (ANSWER)Interpersonal
communication
Noise, objects, temperature, and distance are all known as what type of barrier to communication? -
(ANSWER)Physical barriers
Past experiences, hidden agendas, and stereotypes describe which barriers or factors that impact
communication? - (ANSWER)Perceptual barriers
,DEOMI EXAM 1 2025 UPDATED ACTUAL EXAM WITH CORRECT SOLUTIONS.
What type of barrier to communication involves anger, fear, and surprise? - (ANSWER)Emotional
barriers
What are the five steps or elements in the listening process? - (ANSWER)1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know the message was
received? - (ANSWER)Responding
What are the benefits of effective listening? - (ANSWER)a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? - (ANSWER)1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you want to hear? -
(ANSWER)Selective Listening
What are four response blocks that obstruct effective listening? - (ANSWER)1.Evaluation
, DEOMI EXAM 1 2025 UPDATED ACTUAL EXAM WITH CORRECT SOLUTIONS.
2.Unsolicited advice giving
3.Diagnosing/analyzing
4.Topping
What is the definition of feedback? - (ANSWER)Feedback refers to a response from the receiver which
gives the communicator an idea of how the message is being received and whether it needs to be
modified.
What are two types of feedback? - (ANSWER)a. Evaluative feedback:
b. Non-evaluative feedback:
Should feedback be specific or general? Should feedback be solicited or imposed? - (ANSWER)-Ensure
feedback is specific rather than general.
-Ensure feedback is solicited rather than imposed.
What are the four panes of the Johari Window Model? - (ANSWER)-Open/Free area (Arena)
-Blind Spot
-Hidden Area (Facade)
-Unknown
Which pane contains "things I know about myself but the group doesn't know?" - (ANSWER)Hidden Area
(Facade)
Which pane of the Johari Window contains "things that neither the group nor I know about myself?" -
(ANSWER)Unknown
What are the behaviors that cause the blind spot to move or change size? - (ANSWER)a. Soliciting
feedback
b. Being receptive to feedback
What is defined as the act or process of using words, sounds, signs, or behaviors to express or exchange
information or to express your ideas, thoughts, and feelings to someone else? -
(ANSWER)Communication
What five elements make up the communication process? - (ANSWER)a. Communicators (sends and
receives)
b. Messages (an object of communication)
c. Channels (Conduit for delivering messages)
d. Environment (physical location, personal experiences, and cultural background)
e. Feedback
Whose responsibility is it to send a message that will be attended to and understood? - (ANSWER)It is
the responsibility of the communicator
The words of your message are referred to as what type of communication? - (ANSWER)Verbal
Communication
What is the most powerful way to communicate nonverbally? - (ANSWER)Touching is perhaps the most
powerful nonverbal communication.
Why is it important to study nonverbal communication? - (ANSWER)It is important to study because
where verbal and nonverbal message conflict, nonverbal messages are relied upon more.
What type of communication is between you and at least one other person? - (ANSWER)Interpersonal
communication
Noise, objects, temperature, and distance are all known as what type of barrier to communication? -
(ANSWER)Physical barriers
Past experiences, hidden agendas, and stereotypes describe which barriers or factors that impact
communication? - (ANSWER)Perceptual barriers
,DEOMI EXAM 1 2025 UPDATED ACTUAL EXAM WITH CORRECT SOLUTIONS.
What type of barrier to communication involves anger, fear, and surprise? - (ANSWER)Emotional
barriers
What are the five steps or elements in the listening process? - (ANSWER)1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know the message was
received? - (ANSWER)Responding
What are the benefits of effective listening? - (ANSWER)a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? - (ANSWER)1.Active Listening
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you want to hear? -
(ANSWER)Selective Listening
What are four response blocks that obstruct effective listening? - (ANSWER)1.Evaluation
, DEOMI EXAM 1 2025 UPDATED ACTUAL EXAM WITH CORRECT SOLUTIONS.
2.Unsolicited advice giving
3.Diagnosing/analyzing
4.Topping
What is the definition of feedback? - (ANSWER)Feedback refers to a response from the receiver which
gives the communicator an idea of how the message is being received and whether it needs to be
modified.
What are two types of feedback? - (ANSWER)a. Evaluative feedback:
b. Non-evaluative feedback:
Should feedback be specific or general? Should feedback be solicited or imposed? - (ANSWER)-Ensure
feedback is specific rather than general.
-Ensure feedback is solicited rather than imposed.
What are the four panes of the Johari Window Model? - (ANSWER)-Open/Free area (Arena)
-Blind Spot
-Hidden Area (Facade)
-Unknown
Which pane contains "things I know about myself but the group doesn't know?" - (ANSWER)Hidden Area
(Facade)
Which pane of the Johari Window contains "things that neither the group nor I know about myself?" -
(ANSWER)Unknown
What are the behaviors that cause the blind spot to move or change size? - (ANSWER)a. Soliciting
feedback
b. Being receptive to feedback
