HPRS 3309 FINAL QUESTIONS & ANSWERS
WHO Definition of health - Answer -A state of complete physical, mental, and social
well-being and not merely the absence of disease or infirmity.
What is population health? - Answer -The health outcomes of a group of individuals,
including the distribution of outcomes within the group.
What do healthcare managers and HCO's seek to improve in the community? - Answer
-Population Health and individual health in the community.
What is health disparity? - Answer -The difference in health associated with economic,
social, and/or environmental disadvantage.
What is the continuum of care? - Answer -The range of services needed to care for a
person or a population
What is management? - Answer -The process of getting done through and with people
by directing and motivating efforts towards a common objective.
What is organizational behavior? - Answer -The study of individual and group dynamics
within an organizational setting.
What are the five functions of management? - Answer -Planning, Organizing, Staffing,
Directing, Controlling.
What is centralization? - Answer -How high or low in an organization the authority
exists to make a decision.
What is a system? - Answer -A set of interrelated parts that function as a whole to
achieve a common purpose.
What is planning? - Answer -It is deciding what to do and how to do it; future oriented;
planning enables a HCO's manager to set a direction for the future that employees
should pursue.
How often does planning take place? - Answer -Continuously; Planning should precede
other management functions.
What is strategic planning? - Answer -The periodic process of developing a set of steps
for an organization to accomplish its mission & vision using strategic thinking.
The five categories of organizational strategies? - Answer -Directional, Adaptive,
Market entry/exit, Competitive, & Implementation
, What does SMART mean? - Answer -Specific, measurable, action-oriented, realistic, &
time-limited
Define the elements of organizational structure - Answer -Jobs, positions, reporting-
relationships, vertical hierarchy, spans of control, groupings of jobs into apartments &
entire organizations, and systems for coordination and communication.
What type of organization must be done by healthcare managers? - Answer -Open-
systems; open to their environment
What is determined for organizing tasks into jobs? - Answer -Decide which work tasks
& responsibilities should be assigned to which jobs & positions.
Structural issues to consider when determining an organizations structure. - Answer -
Differentiation & integration among departments & work units
What is a hybrid organizational structure? - Answer -When managers combine
elements of more than one organizational structure.
What is a functional organizational structure? - Answer -Organizes departments and
positions according to the functions workers perform & the workers' abilities.
What is economies of scale? - Answer -The ability of a business to produce more units
of goods or services on a larger scale, yet with lower cost per unit (on any), typically as
a result of business size, expanded operations, and standardization.
What is divisional structure? - Answer -It organizes departments and positions to focus
on particular groups of customers or services.
How are groups in organizations described? - Answer -People who interact and have
shared interests and characteristics.
Reasons why HCO use groups? - Answer -◆Combine and coordinate work that is
fragmented because of division of work and specialized expertise.
◆ Accomplish a specific one-time project, purpose, or goal.
◆ Enable workers to grow, try new roles, and develop professionally.
◆ Expand workers' knowledge of their HCO beyond their own departments.
◆ Enable workers to share and exchange skills, knowledge, and organization learning.
◆ Build commitment (through participation) to solutions, changes, and new plans.
◆ Obtain input, representation, and support of stakeholders, interest groups, and
constituents.
◆ Improve problem-solving and decision-making by bringing in diverse and necessary
input, points of view, experience, and expertise.
◆ Strengthen working relationships and camaraderie among employees.
WHO Definition of health - Answer -A state of complete physical, mental, and social
well-being and not merely the absence of disease or infirmity.
What is population health? - Answer -The health outcomes of a group of individuals,
including the distribution of outcomes within the group.
What do healthcare managers and HCO's seek to improve in the community? - Answer
-Population Health and individual health in the community.
What is health disparity? - Answer -The difference in health associated with economic,
social, and/or environmental disadvantage.
What is the continuum of care? - Answer -The range of services needed to care for a
person or a population
What is management? - Answer -The process of getting done through and with people
by directing and motivating efforts towards a common objective.
What is organizational behavior? - Answer -The study of individual and group dynamics
within an organizational setting.
What are the five functions of management? - Answer -Planning, Organizing, Staffing,
Directing, Controlling.
What is centralization? - Answer -How high or low in an organization the authority
exists to make a decision.
What is a system? - Answer -A set of interrelated parts that function as a whole to
achieve a common purpose.
What is planning? - Answer -It is deciding what to do and how to do it; future oriented;
planning enables a HCO's manager to set a direction for the future that employees
should pursue.
How often does planning take place? - Answer -Continuously; Planning should precede
other management functions.
What is strategic planning? - Answer -The periodic process of developing a set of steps
for an organization to accomplish its mission & vision using strategic thinking.
The five categories of organizational strategies? - Answer -Directional, Adaptive,
Market entry/exit, Competitive, & Implementation
, What does SMART mean? - Answer -Specific, measurable, action-oriented, realistic, &
time-limited
Define the elements of organizational structure - Answer -Jobs, positions, reporting-
relationships, vertical hierarchy, spans of control, groupings of jobs into apartments &
entire organizations, and systems for coordination and communication.
What type of organization must be done by healthcare managers? - Answer -Open-
systems; open to their environment
What is determined for organizing tasks into jobs? - Answer -Decide which work tasks
& responsibilities should be assigned to which jobs & positions.
Structural issues to consider when determining an organizations structure. - Answer -
Differentiation & integration among departments & work units
What is a hybrid organizational structure? - Answer -When managers combine
elements of more than one organizational structure.
What is a functional organizational structure? - Answer -Organizes departments and
positions according to the functions workers perform & the workers' abilities.
What is economies of scale? - Answer -The ability of a business to produce more units
of goods or services on a larger scale, yet with lower cost per unit (on any), typically as
a result of business size, expanded operations, and standardization.
What is divisional structure? - Answer -It organizes departments and positions to focus
on particular groups of customers or services.
How are groups in organizations described? - Answer -People who interact and have
shared interests and characteristics.
Reasons why HCO use groups? - Answer -◆Combine and coordinate work that is
fragmented because of division of work and specialized expertise.
◆ Accomplish a specific one-time project, purpose, or goal.
◆ Enable workers to grow, try new roles, and develop professionally.
◆ Expand workers' knowledge of their HCO beyond their own departments.
◆ Enable workers to share and exchange skills, knowledge, and organization learning.
◆ Build commitment (through participation) to solutions, changes, and new plans.
◆ Obtain input, representation, and support of stakeholders, interest groups, and
constituents.
◆ Improve problem-solving and decision-making by bringing in diverse and necessary
input, points of view, experience, and expertise.
◆ Strengthen working relationships and camaraderie among employees.
