CGMS 200 MANAGEMENT: CHAPTER
18 EXAM
Accommodation - Correct Answers -A conflict management style in which the person
plays down differences and highlights similarities to reduce conflict.
Avoidance - Correct Answers -A conflict management style in which the person
pretends that a conflict doesn't really exist.
Active listening - Correct Answers -The process of taking action to help someone say
exactly what he or she really means or wants to communicate.
Arbitration - Correct Answers -The process whereby a neutral third party issues a
binding decision to resolve a dispute.
Bargaining zone - Correct Answers -The space between one party's minimum
reservation point and the other party's maximum reservation point.
Collaboration - Correct Answers -A conflict management style in which the person
works through conflict differences and solves problems so everyone wins.
Communication - Correct Answers -The process of sending and receiving symbols with
meanings attached.
Communication channel - Correct Answers -The pathway through which a message
moves from sender to receiver.
Communication transparency - Correct Answers -The open sharing of honest and
complete information about the organization and workplace affairs.
Competition - Correct Answers -A conflict management style in which the person uses
force, superior skill, or domination to "win" a conflict.
Principled negotiation or integrative negotiation - Correct Answers -Negotiation in which
the orientation is win-win and the goal is to achieve a final agreement based on the
merits of each party's claims.
Proxemics - Correct Answers -The use of space in communication.
18 EXAM
Accommodation - Correct Answers -A conflict management style in which the person
plays down differences and highlights similarities to reduce conflict.
Avoidance - Correct Answers -A conflict management style in which the person
pretends that a conflict doesn't really exist.
Active listening - Correct Answers -The process of taking action to help someone say
exactly what he or she really means or wants to communicate.
Arbitration - Correct Answers -The process whereby a neutral third party issues a
binding decision to resolve a dispute.
Bargaining zone - Correct Answers -The space between one party's minimum
reservation point and the other party's maximum reservation point.
Collaboration - Correct Answers -A conflict management style in which the person
works through conflict differences and solves problems so everyone wins.
Communication - Correct Answers -The process of sending and receiving symbols with
meanings attached.
Communication channel - Correct Answers -The pathway through which a message
moves from sender to receiver.
Communication transparency - Correct Answers -The open sharing of honest and
complete information about the organization and workplace affairs.
Competition - Correct Answers -A conflict management style in which the person uses
force, superior skill, or domination to "win" a conflict.
Principled negotiation or integrative negotiation - Correct Answers -Negotiation in which
the orientation is win-win and the goal is to achieve a final agreement based on the
merits of each party's claims.
Proxemics - Correct Answers -The use of space in communication.
