FON EXAM 4 QUESTIONS AND ANSWERS
one way communication - CORRECT ANSWER✅✅highly structured; the sender is in control and expects
and gets little response from the receiver
two way communication - CORRECT ANSWER✅✅requires that the sender and the receiver participate
in the interaction. it allows for exchange between the nurse and the patient, and its purpose is to meet
the needs of the nurse and the patient and to establish a trusting relationship
connotative meaning of a word - CORRECT ANSWER✅✅is subjective and reflects the individual's
perception or interpretation
medical jargon - CORRECT ANSWER✅✅medical terminology, especially that which is confusing or
difficult for the patient to understand. DO NOT use it when talking to the patient
appropriate time span for eye contact - CORRECT ANSWER✅✅2-6 seconds
incongruent - CORRECT ANSWER✅✅frequently is the cause of misinterpretation and misunderstanding
(patient says one thing but non verbal communication says another)
assertive communication - CORRECT ANSWER✅✅confidently and comfortably express thoughts and
feelings while respecting the rights of the patient
Which statement by the student nurse is an example of assertive communication? (Select all that apply.)
1. "It's time for your morning care. Do you prefer to use the shower chair, or do you think you are strong
enough to stand during your shower today?"
2. "I'd like you to take your shower now, but if you'd rather do it later, I guess that would be okay."
3. "It would be best if we completed your morning care now, but since you want to wait until tonight, I'll
ask my instructor if that would be okay."
4. "I'm sure you'll feel better after you have your morning care. Will you please take your shower now?"
5. "Since you will be going to physical therapy soon, it's important we get your morning care completed.
Do you want to take a sponge bath or a shower?" - CORRECT ANSWER✅✅1. "It's time for your morning
, care. Do you prefer to use the shower chair, or do you think you are strong enough to stand during your
shower today?"
5. "Since you will be going to physical therapy soon, it's important we get your morning care completed.
Do you want to take a sponge bath or a shower?"
passive listening - CORRECT ANSWER✅✅nodding head, making sounds, patient is sure nurse is being
attentive to what they are saying
active listening - CORRECT ANSWER✅✅full attention on patient; give feedback
silent (silence) listening - CORRECT ANSWER✅✅conveys respect, understanding, support
Closed questions - CORRECT ANSWER✅✅specific questions: specific answers
The patient is fearful concerning his upcoming surgery. Which statement by the nurse is most
therapeutic?
1. "Sometimes anxiety is not easy to deal with. Can you tell me what is bothering you the most about
your upcoming surgery?"
2. "Don't worry. Everyone has some anxiety about having surgery."
3. "Just try to think about the positive results from the surgery. You'll recover quickly."
4. "I had surgery once, and it still scares me to think about it, so I know how you feel." - CORRECT
ANSWER✅✅1. "Sometimes anxiety is not easy to deal with. Can you tell me what is bothering you the
most about your upcoming surgery?"
During an admission interview, the patient refers several times to "all the problems I had last time."
What is the most appropriate communication technique for the nurse to use in this situation?
1. reflection
2. paraphrasing
3. minimal encouragement
4. focusing - CORRECT ANSWER✅✅4. focusing
one way communication - CORRECT ANSWER✅✅highly structured; the sender is in control and expects
and gets little response from the receiver
two way communication - CORRECT ANSWER✅✅requires that the sender and the receiver participate
in the interaction. it allows for exchange between the nurse and the patient, and its purpose is to meet
the needs of the nurse and the patient and to establish a trusting relationship
connotative meaning of a word - CORRECT ANSWER✅✅is subjective and reflects the individual's
perception or interpretation
medical jargon - CORRECT ANSWER✅✅medical terminology, especially that which is confusing or
difficult for the patient to understand. DO NOT use it when talking to the patient
appropriate time span for eye contact - CORRECT ANSWER✅✅2-6 seconds
incongruent - CORRECT ANSWER✅✅frequently is the cause of misinterpretation and misunderstanding
(patient says one thing but non verbal communication says another)
assertive communication - CORRECT ANSWER✅✅confidently and comfortably express thoughts and
feelings while respecting the rights of the patient
Which statement by the student nurse is an example of assertive communication? (Select all that apply.)
1. "It's time for your morning care. Do you prefer to use the shower chair, or do you think you are strong
enough to stand during your shower today?"
2. "I'd like you to take your shower now, but if you'd rather do it later, I guess that would be okay."
3. "It would be best if we completed your morning care now, but since you want to wait until tonight, I'll
ask my instructor if that would be okay."
4. "I'm sure you'll feel better after you have your morning care. Will you please take your shower now?"
5. "Since you will be going to physical therapy soon, it's important we get your morning care completed.
Do you want to take a sponge bath or a shower?" - CORRECT ANSWER✅✅1. "It's time for your morning
, care. Do you prefer to use the shower chair, or do you think you are strong enough to stand during your
shower today?"
5. "Since you will be going to physical therapy soon, it's important we get your morning care completed.
Do you want to take a sponge bath or a shower?"
passive listening - CORRECT ANSWER✅✅nodding head, making sounds, patient is sure nurse is being
attentive to what they are saying
active listening - CORRECT ANSWER✅✅full attention on patient; give feedback
silent (silence) listening - CORRECT ANSWER✅✅conveys respect, understanding, support
Closed questions - CORRECT ANSWER✅✅specific questions: specific answers
The patient is fearful concerning his upcoming surgery. Which statement by the nurse is most
therapeutic?
1. "Sometimes anxiety is not easy to deal with. Can you tell me what is bothering you the most about
your upcoming surgery?"
2. "Don't worry. Everyone has some anxiety about having surgery."
3. "Just try to think about the positive results from the surgery. You'll recover quickly."
4. "I had surgery once, and it still scares me to think about it, so I know how you feel." - CORRECT
ANSWER✅✅1. "Sometimes anxiety is not easy to deal with. Can you tell me what is bothering you the
most about your upcoming surgery?"
During an admission interview, the patient refers several times to "all the problems I had last time."
What is the most appropriate communication technique for the nurse to use in this situation?
1. reflection
2. paraphrasing
3. minimal encouragement
4. focusing - CORRECT ANSWER✅✅4. focusing
